C801
Health Information Law and Regulations
TASK 3 – Passed
Patient Safety & Trust
Western Governors University
, 2
A1. HIM Mistakes
1. Discussing an irate phone message in front of another patient is not
necessarily a privacy violation but is unprofessional.
2. Not having a system to flag patients with the same name.
3. Denise leaving an in-depth voicemail instead of just leaving the
appointment date and time.
4. Having the wrong telephone number in the chart.
5. Anika did not officially write Denise up for the breach of privacy but
instead made a note in her personnel file.
A2. Determine Violations
1. Discussing information about a patient in front of another patient, even
if no personal information was disclosed, is an organizational
compliance issue.
2. EHRs should have a flagging system for patients with the same name.
It is unclear if this system had one; this would be an organizational
compliance issue.
3. Denise should not have left such a detailed voice message; this is both
an organizational compliance issue and a potential legal issue.
4. The wrong telephone number on the chart is an organizational
compliance issue.
5. A breach of patient privacy is a serious issue. Anika should have
formally written Denise up and not just put the note in her personnel
file. This is an organizational compliance issue.
A3. Solutions & Preventions
1. An organizational policy should be implemented that states discussions
regarding patients, whether with or without identifying information,
should not be discussed in common areas or in front of other patients.
2. The EHR system should have a flagging system to notify staff that
multiple patients have the same name. This will alert staff to check
other patient identifiers to verify they have the correct patient.
This study source was downloaded by 100000902171055 from CourseHero.com on 11-05-2025 19:35:13 GMT -06:00
https://www.coursehero.com/file/248801770/C801-Task-3doc/
Health Information Law and Regulations
TASK 3 – Passed
Patient Safety & Trust
Western Governors University
, 2
A1. HIM Mistakes
1. Discussing an irate phone message in front of another patient is not
necessarily a privacy violation but is unprofessional.
2. Not having a system to flag patients with the same name.
3. Denise leaving an in-depth voicemail instead of just leaving the
appointment date and time.
4. Having the wrong telephone number in the chart.
5. Anika did not officially write Denise up for the breach of privacy but
instead made a note in her personnel file.
A2. Determine Violations
1. Discussing information about a patient in front of another patient, even
if no personal information was disclosed, is an organizational
compliance issue.
2. EHRs should have a flagging system for patients with the same name.
It is unclear if this system had one; this would be an organizational
compliance issue.
3. Denise should not have left such a detailed voice message; this is both
an organizational compliance issue and a potential legal issue.
4. The wrong telephone number on the chart is an organizational
compliance issue.
5. A breach of patient privacy is a serious issue. Anika should have
formally written Denise up and not just put the note in her personnel
file. This is an organizational compliance issue.
A3. Solutions & Preventions
1. An organizational policy should be implemented that states discussions
regarding patients, whether with or without identifying information,
should not be discussed in common areas or in front of other patients.
2. The EHR system should have a flagging system to notify staff that
multiple patients have the same name. This will alert staff to check
other patient identifiers to verify they have the correct patient.
This study source was downloaded by 100000902171055 from CourseHero.com on 11-05-2025 19:35:13 GMT -06:00
https://www.coursehero.com/file/248801770/C801-Task-3doc/
