Questions
Terms in this set (124)
,1. In an interview, the nurse may A) Note-taking may impede the nurse's observation of the
find it necessary to take notes patient's nonverbal behaviors.
to aid his or her memory later.
Which statement is true Page: 31 Some use of history forms and note-taking may be
regarding note-taking? unavoidable. But be aware that note-taking during the interview
has disadvantages. It breaks eye contact too often, and it shifts
A) Note-taking may impede the attention away from the patient, which diminishes his or her
nurse's observation of the sense of importance. It also may interrupt the patient's narrative
patient's nonverbal behaviors. flow, and it impedes the observation of the patient's nonverbal
B) Note-taking allows the behavior.
patient to continue at his or her
own pace as the nurse records
what is said.
C) Note-taking allows the nurse
to shift attention away from the
patient, resulting in an
increased comfort level.
D) Note-taking allows the nurse
to break eye contact with the
patient, which may increase his
or her level of comfort.
2. During an interview, the nurse D) Open-ended question
states, "You mentioned
shortness of breath. Tell me Page: 32 The open-ended question asks for narrative
more about that." Which verbal information. It states the topic to be discussed but only in
skill is used with this statement? general terms. The nurse should use it to begin the interview, to
introduce a new section of questions, and whenever the person
A) Reflection introduces a new topic.
B) Facilitation
C) Direct question
D) Open-ended question
,3. A nurse is taking complete C) using biased or leading questions.
health histories on all of the
patients attending a wellness Page: 36 This is an example of using leading or biased
workshop. On the history form, questions. Asking, "You don't smoke, do you?" implies that one
one of the written questions answer is "better" than another. If the person wants to please
asks, "You don't smoke, drink, or someone, he or she is either forced to answer in a way
take drugs, do you?" This corresponding to their implied values or is made to feel guilty
question is an example of: when admitting the other answer.
A) talking too much.
B) using confrontation.
C) using biased or leading
questions.
D) using blunt language to deal
with distasteful topics.
4. During an interview, a parent D) uncomfortable talking about his son's treatment.
of a hospitalized child is sitting
in an open position. As the Page: 37 Note the person's position. An open position with the
interviewer begins to discuss his extension of large muscle groups shows relaxation, physical
son's treatment, however, he comfort, and a willingness to share information. A closed
suddenly crosses his arms position with the arms and legs crossed tends to look defensive
against his chest and crosses his and anxious. Note any change in posture. If a person in a
legs. This would suggest that relaxed position suddenly tenses, it suggests possible
the parent is: discomfort with the new topic.
A) just changing positions.
B) more comfortable in this
position.
C) tired and needs a break from
the interview.
D) uncomfortable talking about
his son's treatment.
, 5. The nurse is interviewing a A) Determine the communication method he prefers.
patient who has a hearing
impairment. What techniques Pages: 40-41 The nurse should ask the deaf person the
would be most beneficial in preferred way to communicate—by signing, lip reading, or
communicating with this writing. If the person prefers lip reading, then the nurse should
patient? be sure to face him or her squarely and have good lighting on
the nurse's face. The nurse should not exaggerate lip
A) Determine the movements because this distorts words. Similarly, shouting
communication method he distorts the reception of a hearing aid the person may wear. The
prefers. nurse should speak slowly and should supplement his or her
B) Avoid using facial and hand voice with appropriate hand gestures or pantomime.
gestures because most
hearing-impaired people find
this degrading.
C) Request a sign language
interpreter before meeting with
him to help facilitate the
communication.
D) Speak loudly and with
exaggerated facial movement
when talking with him because
this helps with lip reading.