TRAA National Driver Certification | Complete Study Guide & Practice Questions

TRAA Towing and Recovery Association of
America National Driver Certification
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,Customer Service:
A company invoice does not include which of the following?
a. Vehicle description
b. Customer name/address
c. Towing destination or distance
d. Distance from local police station


d. Distance from local police station

,Customer Service:
Costly mistakes are made when one does not write carefully. To
avoid a misunderstanding you should:
a. Write legibly.
b. Not be concerned about legal liability.
c. Not be concerned because your supervisor will review
everything.
d. None of the above.


a. Write legibly.

, Customer Service:
If you should damage a vehicle during a tow, the most
appropriate course of action would be:
a. Try and leave the scene quickly before the customer notices.
b. Note on invoice that damage was there before the tow.
c. Show the customer the damage and notify supervisor to make
appointment for repair.
d. All of the above.


c. Show the customer the damage and notify supervisor to make
appointment for repair.