Portfolio
English writing power 1
Module code: M-CE2 - CE2-EEN1 Writing Power 1
Naam student: Sofia Sharman
Studentennummer: 1150555
Klas: CE 2A2
Docent: Anna Hovsepyan
Inleverdatum: 4 november 2025
1
,Inhoudsopgave
Tekst1.......................................................................................................................................3
Tekst1versie1...........................................................................................................................3
Feedback+reflectie.................................................................................................................4
Tekst1versie2..........................................................................................................................13
Tekst2.......................................................................................................................................14
Tekst2versie1..........................................................................................................................14
Feedback+reflectie..................................................................................................................15
Tekst2versie2.........................................................................................................................28
Tekst3.......................................................................................................................................29
Tekst3versie1..........................................................................................................................29
Feedback+reflectie.................................................................................................................30
Tekst3versie2..........................................................................................................................38
Tekst4.........................................................................................................................................39
Tekst4versie1...........................................................................................................................39
Feedback+reflectie...................................................................................................................40
Tekst4versie2......................................................................................................................... 47
Tekst5..........................................................................................................................................48
Tekst5versie1............................................................................................................................48
Feedback+reflectie...................................................................................................................49
Tekst5versie2.............................................................................................................................56
Verklaring van eigen werk
Hierbij verklaar ik dat alle teksten die hier zijn geschreven, door mij persoonlijk zijn geschreven.
Handtekening Sofia Sharman:
2
,Tekst 1 Tekst 1 versie 1: complaint
Dear Sir or Madam,
I am writing to formally express my dissatisfaction with the service I received during my recent stay
at your hotel from 3 September until 7 September 2025 (Reservation No. H45873). The purpose of
this letter is to lodge a formal complaint regarding several unacceptable issues that significantly
affected my experience and to request appropriate compensation for the inconvenience caused.
The first and most pressing problem was the condition of the room assigned to me. Despite my
reservation for a double room, I was placed in a smaller standard room with malfunctioning air
conditioning. Given the unusually high temperatures during that week, the lack of proper cooling
made the stay extremely uncomfortable and, at times, unbearable. Although I immediately raised
the issue with reception on the evening of 3 September, no alternative accommodation was offered,
nor was any repair carried out during my four-night stay.
The second issue is about the housekeeping services. On both 4 and 5 September, my room was not
cleaned despite placing the service card on the door in the morning. When I approached staff at the
reception desk, I was assured that housekeeping would attend to my room later in the day.
Unfortunately, this promise was not fulfilled, and I returned each evening to find the room in the
same condition as I had left it. For a hotel of your advertised standard, this lack of basic service is
unacceptable and reflects poorly on management.
Finally, I experienced serious difficulties with billing at the end of my stay. Upon checkout on 7
September, I was presented with a bill that included charges for meals and minibar items I had not
consumed. Despite my immediate objections and my request to review the receipts, the receptionist
insisted on payment. Only after a lengthy discussion and the involvement of a supervisor were the
erroneous charges removed. This not only caused unnecessary stress but also delayed my departure
by nearly an hour, which resulted in me missing my scheduled train.
To resolve this matter, I kindly request a refund equivalent to at least one night’s stay as
compensation for the discomfort, inconvenience, and lack of service I experienced. I would greatly
appreciate it if you could inform me within 14 calendar days how you intend to address this situation.
For your reference, I have attached copies of my reservation confirmation, payment receipt, and
notes taken during my stay as supporting documentation.
I sincerely hope that this matter can be resolved amicably and promptly. As a long-standing customer
who has previously enjoyed satisfactory stays at your establishment, I am deeply disappointed by
these recent failures. I trust that you will take my complaint seriously and respond with a fair and
appropriate solution no later than 2 October 2025.
Yours faithfully,
Sofia Sharman
Asvest 40
Aantal woorden: 468
3
, Given feedback
4
English writing power 1
Module code: M-CE2 - CE2-EEN1 Writing Power 1
Naam student: Sofia Sharman
Studentennummer: 1150555
Klas: CE 2A2
Docent: Anna Hovsepyan
Inleverdatum: 4 november 2025
1
,Inhoudsopgave
Tekst1.......................................................................................................................................3
Tekst1versie1...........................................................................................................................3
Feedback+reflectie.................................................................................................................4
Tekst1versie2..........................................................................................................................13
Tekst2.......................................................................................................................................14
Tekst2versie1..........................................................................................................................14
Feedback+reflectie..................................................................................................................15
Tekst2versie2.........................................................................................................................28
Tekst3.......................................................................................................................................29
Tekst3versie1..........................................................................................................................29
Feedback+reflectie.................................................................................................................30
Tekst3versie2..........................................................................................................................38
Tekst4.........................................................................................................................................39
Tekst4versie1...........................................................................................................................39
Feedback+reflectie...................................................................................................................40
Tekst4versie2......................................................................................................................... 47
Tekst5..........................................................................................................................................48
Tekst5versie1............................................................................................................................48
Feedback+reflectie...................................................................................................................49
Tekst5versie2.............................................................................................................................56
Verklaring van eigen werk
Hierbij verklaar ik dat alle teksten die hier zijn geschreven, door mij persoonlijk zijn geschreven.
Handtekening Sofia Sharman:
2
,Tekst 1 Tekst 1 versie 1: complaint
Dear Sir or Madam,
I am writing to formally express my dissatisfaction with the service I received during my recent stay
at your hotel from 3 September until 7 September 2025 (Reservation No. H45873). The purpose of
this letter is to lodge a formal complaint regarding several unacceptable issues that significantly
affected my experience and to request appropriate compensation for the inconvenience caused.
The first and most pressing problem was the condition of the room assigned to me. Despite my
reservation for a double room, I was placed in a smaller standard room with malfunctioning air
conditioning. Given the unusually high temperatures during that week, the lack of proper cooling
made the stay extremely uncomfortable and, at times, unbearable. Although I immediately raised
the issue with reception on the evening of 3 September, no alternative accommodation was offered,
nor was any repair carried out during my four-night stay.
The second issue is about the housekeeping services. On both 4 and 5 September, my room was not
cleaned despite placing the service card on the door in the morning. When I approached staff at the
reception desk, I was assured that housekeeping would attend to my room later in the day.
Unfortunately, this promise was not fulfilled, and I returned each evening to find the room in the
same condition as I had left it. For a hotel of your advertised standard, this lack of basic service is
unacceptable and reflects poorly on management.
Finally, I experienced serious difficulties with billing at the end of my stay. Upon checkout on 7
September, I was presented with a bill that included charges for meals and minibar items I had not
consumed. Despite my immediate objections and my request to review the receipts, the receptionist
insisted on payment. Only after a lengthy discussion and the involvement of a supervisor were the
erroneous charges removed. This not only caused unnecessary stress but also delayed my departure
by nearly an hour, which resulted in me missing my scheduled train.
To resolve this matter, I kindly request a refund equivalent to at least one night’s stay as
compensation for the discomfort, inconvenience, and lack of service I experienced. I would greatly
appreciate it if you could inform me within 14 calendar days how you intend to address this situation.
For your reference, I have attached copies of my reservation confirmation, payment receipt, and
notes taken during my stay as supporting documentation.
I sincerely hope that this matter can be resolved amicably and promptly. As a long-standing customer
who has previously enjoyed satisfactory stays at your establishment, I am deeply disappointed by
these recent failures. I trust that you will take my complaint seriously and respond with a fair and
appropriate solution no later than 2 October 2025.
Yours faithfully,
Sofia Sharman
Asvest 40
Aantal woorden: 468
3
, Given feedback
4
