4A051 CDC Vol 1&2 STQ EXAM WITH
100% CORRECT ANSWERS 2025
what are the 5 basic principles of the air force's organizational structure? - Correct
Answer-emphasis on wartime task, functional grouping, lean organizational structures,
skip-echelon structure, and standard levels
when did the air force medical service align the structure to mirror the line of the Air
Force and what was the organizational structure name changed to? - Correct Answer-in
1993 the original structure was the objective medical group
what considerations did working groups use as a basis for developing a streamlined,
consistent MTF organizational structure from a clinic to a medical group? - Correct
Answer-providing a ready and fit force for the air expeditionary force, a medical power
projection platform to deploy medics forward with high quality, cost-effective care and
cost-effective mission support at home and when deployed
what are the AFMS objectives - Correct Answer-better care, better health, best value,
readiness
what air force medical service objective encourages health behaviors through a health
based culture to enhance resilient and human performance while reducing illness and
injury? - Correct Answer-Better health
what Air Force Medical Service objective supports optimal medical readiness for all
Airmen and ensures Air Force medics are current, trained, and equipped to deliver
"Trusted Care, Anywhere" in? - Correct Answer-Readiness
what is the function of the Air Force Surgeon General? - Correct Answer-advise both
the seceratary of the air force and csaf on medical matters pertaining to air force
operations and readiness
what are two examples of a forward operating agency? - Correct Answer-AFMOA and
AMFSA
what are the five types of military treatment facilities? - Correct Answer-hospital or
medical center, medical wing, limited scope military treatment facility, medical squadron,
typical medical clinic model
what squadrons are allowed in an MTF? - Correct Answer-Medical operations, Dental,
Aerospace Operations, Inpatient, Surgical operations, diagnostics and therapeutics, and
medical support
,what are some flights you would find in the medical support squadron? - Correct
Answer-TOPA, Pharmacy, Radiology, Readiness, Systems
what are some examples of external customers? - Correct Answer-people that you do
not work with
what are two ways you communicate with your customers when you are face-to-face? -
Correct Answer-nonverbal and verbal
what factors should you consider when verbally communicating with a customer? -
Correct Answer-Tone of voice, enunciate, word choice, keep your customers informed,
and build report
what is the most important customer service skill? - Correct Answer-Listening
within how many rings should you answer the phone? - Correct Answer-3-5
what is the first thing you should do when you answer the phone and call someone? -
Correct Answer-Identify yourself
what steps should you take when dealing with difficult situations? - Correct Answer-
Listen, Show empathy, Solve the problem, Take them to your patient advocate or
supervisor.
what are the two types of email? - Correct Answer-Organizational and individual
what is a draft? - Correct Answer-Initial plan towards your final product
what is the first step in developing our correspondence? - Correct Answer-Determine
the purpose
what are the three general purposes of all Air Force writing? - Correct Answer-to direct,
inform, or persuade
what is the purpose of a letter explaining what to do when filing laboratory reports? -
Correct Answer-to direct
what is the purpose of a memorandum of explaining why physical fitness is important -
Correct Answer-to persuade
what is the purpose if you are explaining how to report to the commander? - Correct
Answer-To inform
when thinking about your receivers, what questions do you ask? - Correct Answer-how
much does my receiver know about the subject I am presenting? what response do I
,want for my receiver after reading the correspondence? what tone should I use to get
my point across?
what must happen first before writing an outline? - Correct Answer-collect information
you are passing on
what three parts is the correspondence broken down to? - Correct Answer-
introductions, body paragraphs, and conclusions
when editing, on what areas should you concentrate? - Correct Answer-Technical
accuracy and coverage, Arrangement, readability
what are your concerns when editing for technical accuracy and coverage? - Correct
Answer-included enough information? are details correct? made my point? will the
reader see as I do?
what should your topic sentence do? - Correct Answer-expresses the main idea of your
paragraph
how can you get rid of needless "which" and "that" in your writing? - Correct Answer-
dropping them or rewriting slightly
what are the functions of the AF Form 1768, Staff Summary Sheet? - Correct Answer-
brief summary stating the purpose, pertinent background information, rationale, and
discussion necessary to justify the action desired.
how do you ensure someone has received and read e-mail correspondence? - Correct
Answer-"Options" tab, select the appropriate receipt under "tracking"
how do you request a response via e-mail? - Correct Answer-Use voting buttons
what tool is used for leadership to evaluate programs and processes that impact the
delivery of safe, quality healthcare in their area of responsibility? - Correct Answer-Self-
inspection
what is a private, non-profit organization that assists ambulatory healthcare
organizations in improving the quality of care provided to patients? - Correct Answer-
AAAHC
what is used to score all applicable elements of HSI, AAAHC, and applicable national
patient safety goals? - Correct Answer-MITC
who appoints the MTF self-inspection program manager? - Correct Answer-MTF
commander
, What are microcomputers? - Correct Answer-a computer with a microprocessor as its
central processing unit
what are the five basic uses for a microcomputer? - Correct Answer-word processing,
spreadsheets, databases, email messaging, and presentations
what is a notebook? - Correct Answer-a personal computer designed for mobile use and
small enough to sit on ones lap while in use
what takes video, still photographs, or both, digitally by recording images using an
electronic image sensor? - Correct Answer-digital camera
what is a motherboard? - Correct Answer-the main circuit board to which all of the other
internal components connect
what is the hard disk - Correct Answer-a large-capacity permanent storage that is used
to hold information such as programs and documents
what are two types of ports? - Correct Answer-USB and Display
what are some examples of hardware? - Correct Answer-computer routers, switches,
hubs and network cables
what are two types of network cables you will typically find? - Correct Answer-twisted
pair and fiber optics
what is typically connected back to a switch and is required to link network devices? -
Correct Answer-Wireless access point
what type of memory is temporary electrical storage space that holds program
instructions and program data? - Correct Answer-RAM
what are some examples of auxiliary storage? - Correct Answer-Hard disks, CD/DVD
and USB
what is software that allows the user to interface with the computer? - Correct Answer-
Operating system (OS)
what information should you back up? - Correct Answer-office documents
what devices can you use to back up data? - Correct Answer-Government issued USB,
CD, and a network drive.
where does Microsoft office suite store data from all its programs unless a different
location is specified? - Correct Answer-My Documents
100% CORRECT ANSWERS 2025
what are the 5 basic principles of the air force's organizational structure? - Correct
Answer-emphasis on wartime task, functional grouping, lean organizational structures,
skip-echelon structure, and standard levels
when did the air force medical service align the structure to mirror the line of the Air
Force and what was the organizational structure name changed to? - Correct Answer-in
1993 the original structure was the objective medical group
what considerations did working groups use as a basis for developing a streamlined,
consistent MTF organizational structure from a clinic to a medical group? - Correct
Answer-providing a ready and fit force for the air expeditionary force, a medical power
projection platform to deploy medics forward with high quality, cost-effective care and
cost-effective mission support at home and when deployed
what are the AFMS objectives - Correct Answer-better care, better health, best value,
readiness
what air force medical service objective encourages health behaviors through a health
based culture to enhance resilient and human performance while reducing illness and
injury? - Correct Answer-Better health
what Air Force Medical Service objective supports optimal medical readiness for all
Airmen and ensures Air Force medics are current, trained, and equipped to deliver
"Trusted Care, Anywhere" in? - Correct Answer-Readiness
what is the function of the Air Force Surgeon General? - Correct Answer-advise both
the seceratary of the air force and csaf on medical matters pertaining to air force
operations and readiness
what are two examples of a forward operating agency? - Correct Answer-AFMOA and
AMFSA
what are the five types of military treatment facilities? - Correct Answer-hospital or
medical center, medical wing, limited scope military treatment facility, medical squadron,
typical medical clinic model
what squadrons are allowed in an MTF? - Correct Answer-Medical operations, Dental,
Aerospace Operations, Inpatient, Surgical operations, diagnostics and therapeutics, and
medical support
,what are some flights you would find in the medical support squadron? - Correct
Answer-TOPA, Pharmacy, Radiology, Readiness, Systems
what are some examples of external customers? - Correct Answer-people that you do
not work with
what are two ways you communicate with your customers when you are face-to-face? -
Correct Answer-nonverbal and verbal
what factors should you consider when verbally communicating with a customer? -
Correct Answer-Tone of voice, enunciate, word choice, keep your customers informed,
and build report
what is the most important customer service skill? - Correct Answer-Listening
within how many rings should you answer the phone? - Correct Answer-3-5
what is the first thing you should do when you answer the phone and call someone? -
Correct Answer-Identify yourself
what steps should you take when dealing with difficult situations? - Correct Answer-
Listen, Show empathy, Solve the problem, Take them to your patient advocate or
supervisor.
what are the two types of email? - Correct Answer-Organizational and individual
what is a draft? - Correct Answer-Initial plan towards your final product
what is the first step in developing our correspondence? - Correct Answer-Determine
the purpose
what are the three general purposes of all Air Force writing? - Correct Answer-to direct,
inform, or persuade
what is the purpose of a letter explaining what to do when filing laboratory reports? -
Correct Answer-to direct
what is the purpose of a memorandum of explaining why physical fitness is important -
Correct Answer-to persuade
what is the purpose if you are explaining how to report to the commander? - Correct
Answer-To inform
when thinking about your receivers, what questions do you ask? - Correct Answer-how
much does my receiver know about the subject I am presenting? what response do I
,want for my receiver after reading the correspondence? what tone should I use to get
my point across?
what must happen first before writing an outline? - Correct Answer-collect information
you are passing on
what three parts is the correspondence broken down to? - Correct Answer-
introductions, body paragraphs, and conclusions
when editing, on what areas should you concentrate? - Correct Answer-Technical
accuracy and coverage, Arrangement, readability
what are your concerns when editing for technical accuracy and coverage? - Correct
Answer-included enough information? are details correct? made my point? will the
reader see as I do?
what should your topic sentence do? - Correct Answer-expresses the main idea of your
paragraph
how can you get rid of needless "which" and "that" in your writing? - Correct Answer-
dropping them or rewriting slightly
what are the functions of the AF Form 1768, Staff Summary Sheet? - Correct Answer-
brief summary stating the purpose, pertinent background information, rationale, and
discussion necessary to justify the action desired.
how do you ensure someone has received and read e-mail correspondence? - Correct
Answer-"Options" tab, select the appropriate receipt under "tracking"
how do you request a response via e-mail? - Correct Answer-Use voting buttons
what tool is used for leadership to evaluate programs and processes that impact the
delivery of safe, quality healthcare in their area of responsibility? - Correct Answer-Self-
inspection
what is a private, non-profit organization that assists ambulatory healthcare
organizations in improving the quality of care provided to patients? - Correct Answer-
AAAHC
what is used to score all applicable elements of HSI, AAAHC, and applicable national
patient safety goals? - Correct Answer-MITC
who appoints the MTF self-inspection program manager? - Correct Answer-MTF
commander
, What are microcomputers? - Correct Answer-a computer with a microprocessor as its
central processing unit
what are the five basic uses for a microcomputer? - Correct Answer-word processing,
spreadsheets, databases, email messaging, and presentations
what is a notebook? - Correct Answer-a personal computer designed for mobile use and
small enough to sit on ones lap while in use
what takes video, still photographs, or both, digitally by recording images using an
electronic image sensor? - Correct Answer-digital camera
what is a motherboard? - Correct Answer-the main circuit board to which all of the other
internal components connect
what is the hard disk - Correct Answer-a large-capacity permanent storage that is used
to hold information such as programs and documents
what are two types of ports? - Correct Answer-USB and Display
what are some examples of hardware? - Correct Answer-computer routers, switches,
hubs and network cables
what are two types of network cables you will typically find? - Correct Answer-twisted
pair and fiber optics
what is typically connected back to a switch and is required to link network devices? -
Correct Answer-Wireless access point
what type of memory is temporary electrical storage space that holds program
instructions and program data? - Correct Answer-RAM
what are some examples of auxiliary storage? - Correct Answer-Hard disks, CD/DVD
and USB
what is software that allows the user to interface with the computer? - Correct Answer-
Operating system (OS)
what information should you back up? - Correct Answer-office documents
what devices can you use to back up data? - Correct Answer-Government issued USB,
CD, and a network drive.
where does Microsoft office suite store data from all its programs unless a different
location is specified? - Correct Answer-My Documents
