Basics of Databases Module
Schedule:
Available now. Due 12/06/2015 12:01 AM EST
Attempt 1 of 2
Started: 12/05/2015 9:44 AM EST
Submitted: 12/05/2015 10:03 AM EST
Score: 58%
Points: 110 out of 190
m
er as
OLI quizzes are based entirely on material in the OLI module content, not on external
co
resources or personal experience.
eH w
o.
Question 1
rs e
ou urc
Points: 10 out of 10
Suppose you need to store and manipulate all data related to customers: names,
o
addresses, items purchased, total purchases for the past year, invoices sent and invoices
aC s
paid, and shipment records. Your best option for handling this kind of data is a
vi y re
database
.
Question 2
ed d
ar stu
Points: 10 out of 10
In terms of customer service issues, which of the following is the least likely reason
for using a robust CRM?
sh is
Th
A CRM can provide a company's marketing department with
information needed to identify and target new customers.
A CRM can provide a more rapid response to queries and
concerns by forwarding the query to the right department.
A CRM can enable members of pertinent departments to have
access to all the relevant information, enabling them to answer
queries and resolve problems quickly and easily.
https://www.coursehero.com/file/12879585/Quiz-13-Basics-of-Databases-Module/
, A CRM can optimize the information shared among
departments, resulting in better management of existing accounts.
Question 3
Points: 10 out of 10
True or false? A data warehouse will typically contain the history of all previous
interactions with specific users (including product use and transactions), but rarely
includes other types of data.
True
m
er as
co
False
eH w
o.
Question 4
rs e
ou urc
Points: 0 out of 10
Paul has been working long hours. He is tired and distracted by family issues, so he has
o
not been doing record updates regularly. There is a sudden power outage in the building
aC s
and the last 15 records he has been working on have not been saved to the database.
vi y re
Which of the following best describes this data issue?
ed d
Accidental data loss
ar stu
Malicious data leak
Accidental data leak
sh is
Th
Malicious data loss
Question 5
Points: 10 out of 10
Your network administrator finds a virus in the network software. Fortunately, she was
able to eliminate it before it resulted in a denial-of-service attack, which would have
prevented legitimate users of the networked database from gaining access to the records
https://www.coursehero.com/file/12879585/Quiz-13-Basics-of-Databases-Module/
Schedule:
Available now. Due 12/06/2015 12:01 AM EST
Attempt 1 of 2
Started: 12/05/2015 9:44 AM EST
Submitted: 12/05/2015 10:03 AM EST
Score: 58%
Points: 110 out of 190
m
er as
OLI quizzes are based entirely on material in the OLI module content, not on external
co
resources or personal experience.
eH w
o.
Question 1
rs e
ou urc
Points: 10 out of 10
Suppose you need to store and manipulate all data related to customers: names,
o
addresses, items purchased, total purchases for the past year, invoices sent and invoices
aC s
paid, and shipment records. Your best option for handling this kind of data is a
vi y re
database
.
Question 2
ed d
ar stu
Points: 10 out of 10
In terms of customer service issues, which of the following is the least likely reason
for using a robust CRM?
sh is
Th
A CRM can provide a company's marketing department with
information needed to identify and target new customers.
A CRM can provide a more rapid response to queries and
concerns by forwarding the query to the right department.
A CRM can enable members of pertinent departments to have
access to all the relevant information, enabling them to answer
queries and resolve problems quickly and easily.
https://www.coursehero.com/file/12879585/Quiz-13-Basics-of-Databases-Module/
, A CRM can optimize the information shared among
departments, resulting in better management of existing accounts.
Question 3
Points: 10 out of 10
True or false? A data warehouse will typically contain the history of all previous
interactions with specific users (including product use and transactions), but rarely
includes other types of data.
True
m
er as
co
False
eH w
o.
Question 4
rs e
ou urc
Points: 0 out of 10
Paul has been working long hours. He is tired and distracted by family issues, so he has
o
not been doing record updates regularly. There is a sudden power outage in the building
aC s
and the last 15 records he has been working on have not been saved to the database.
vi y re
Which of the following best describes this data issue?
ed d
Accidental data loss
ar stu
Malicious data leak
Accidental data leak
sh is
Th
Malicious data loss
Question 5
Points: 10 out of 10
Your network administrator finds a virus in the network software. Fortunately, she was
able to eliminate it before it resulted in a denial-of-service attack, which would have
prevented legitimate users of the networked database from gaining access to the records
https://www.coursehero.com/file/12879585/Quiz-13-Basics-of-Databases-Module/
