BADM 301 EXAM 2 TURPIN
QUESTIONS WITH CORRECT
ANSWERS
Praise process, not just perfection - ANSWER-if you only look for outstanding
performance, you may not have many opportunities to praise, remember to praise
progress as well
Praise intermittently - ANSWER-too much praise can sound insincere, and social
scientists have discovered it is not as effective as occasional compliments
Relay praise - ANSWER--sing an individual's praises to others who deserve to know.
when you relay praise in this way, you win the gratitude of the person you are
complimenting, but you also show your own sense of security and team spirit, and
you share information that your audience will probably find valuable
-you can also become a "praise messenger" by letting people know you have heard
complimentary things about them
insincere praise cast doubt on the validity of all your other compliments. it also
suggests that you cannot think of anything the other person has done that deserved
genuine acknowledgment - ANSWER-praise sincerely
many organizations view social media as a place to raise public awareness of their
brands, but social media also represents an effective platform for praising employees
and their accomplishments.
retweeting phots, news stories, or videos highlighting employees successes are
simple ways to shoe appreciation - ANSWER-go social with recognition
What are the characteristics of constructive feedback? - ANSWER-feedback
intended to be helpful, corrective, and/or encouraging
limit the criticism to one topic
make sure the criticism is accurate
define the problem
show how your criticism can benefit the recipient
remember to acknowledge the positives
What is a probable result of thinking constructively about the chance to participate in
an interview? - ANSWER-you are more prepared
, The respondent may be able to handle a single problem, but he or she could grow
understandably defensive if you pile on several complaints - ANSWER-limit the
criticism to one topic
•Be absolutely sure you have your facts straight before voicing a criticism
•Even if a small detail is out of line, the other person may argue about that minor
point, sidetracking the discussion from the real problem at hand - ANSWER-make
sure the criticism is accurate
•List the facts in enough detail that the recipient knows exactly what you are talking
about. Be prepared to give some examples to back up your point, but do not
overwhelm the other person with an avalanche of examples - ANSWER-define the
problem clearly
•Describe the payoffs for responding to your remarks - ANSWER-show how you
criticism can benefit the recipient
•Let the other person know that your specific criticism does not diminish your respect
or appreciation for the person in other areas
•Acknowledging the positives can make the negatives easier to accept - ANSWER-
remember to acknowledge the positives
is the exchange of seemingly inconsequential, inconsiderate words and deeds that
violate the conventional standards of workplace conducts
-Sometimes can have a tinge of aggression (mocking or belittling others, spreading
rumors, talking down, or excluding someone)
-Small discourtesies like interrupting, not expressing thanks, showing up late, and
failing to return phone calls can take a toll, especially over time - ANSWER-incivility
managing multiple conversations at the same time
has quickly emerged as an uncivil behavior in the workplace - ANSWER-multi-
communicating
What are the approaches to conflict? - ANSWER-avoiding
accommodating
competing
collaborating
compromising
•When an issue is genuinely trivial or when more important issues are present
•When you have no chance of winning
•When the potential for disruption outweighs the benefits of resolution
•To let others cool down and regain perspective
•When the long-term costs of winning may outweigh the short-term gains
•When others can resolve the conflict more effectively - ANSWER-avoiding
QUESTIONS WITH CORRECT
ANSWERS
Praise process, not just perfection - ANSWER-if you only look for outstanding
performance, you may not have many opportunities to praise, remember to praise
progress as well
Praise intermittently - ANSWER-too much praise can sound insincere, and social
scientists have discovered it is not as effective as occasional compliments
Relay praise - ANSWER--sing an individual's praises to others who deserve to know.
when you relay praise in this way, you win the gratitude of the person you are
complimenting, but you also show your own sense of security and team spirit, and
you share information that your audience will probably find valuable
-you can also become a "praise messenger" by letting people know you have heard
complimentary things about them
insincere praise cast doubt on the validity of all your other compliments. it also
suggests that you cannot think of anything the other person has done that deserved
genuine acknowledgment - ANSWER-praise sincerely
many organizations view social media as a place to raise public awareness of their
brands, but social media also represents an effective platform for praising employees
and their accomplishments.
retweeting phots, news stories, or videos highlighting employees successes are
simple ways to shoe appreciation - ANSWER-go social with recognition
What are the characteristics of constructive feedback? - ANSWER-feedback
intended to be helpful, corrective, and/or encouraging
limit the criticism to one topic
make sure the criticism is accurate
define the problem
show how your criticism can benefit the recipient
remember to acknowledge the positives
What is a probable result of thinking constructively about the chance to participate in
an interview? - ANSWER-you are more prepared
, The respondent may be able to handle a single problem, but he or she could grow
understandably defensive if you pile on several complaints - ANSWER-limit the
criticism to one topic
•Be absolutely sure you have your facts straight before voicing a criticism
•Even if a small detail is out of line, the other person may argue about that minor
point, sidetracking the discussion from the real problem at hand - ANSWER-make
sure the criticism is accurate
•List the facts in enough detail that the recipient knows exactly what you are talking
about. Be prepared to give some examples to back up your point, but do not
overwhelm the other person with an avalanche of examples - ANSWER-define the
problem clearly
•Describe the payoffs for responding to your remarks - ANSWER-show how you
criticism can benefit the recipient
•Let the other person know that your specific criticism does not diminish your respect
or appreciation for the person in other areas
•Acknowledging the positives can make the negatives easier to accept - ANSWER-
remember to acknowledge the positives
is the exchange of seemingly inconsequential, inconsiderate words and deeds that
violate the conventional standards of workplace conducts
-Sometimes can have a tinge of aggression (mocking or belittling others, spreading
rumors, talking down, or excluding someone)
-Small discourtesies like interrupting, not expressing thanks, showing up late, and
failing to return phone calls can take a toll, especially over time - ANSWER-incivility
managing multiple conversations at the same time
has quickly emerged as an uncivil behavior in the workplace - ANSWER-multi-
communicating
What are the approaches to conflict? - ANSWER-avoiding
accommodating
competing
collaborating
compromising
•When an issue is genuinely trivial or when more important issues are present
•When you have no chance of winning
•When the potential for disruption outweighs the benefits of resolution
•To let others cool down and regain perspective
•When the long-term costs of winning may outweigh the short-term gains
•When others can resolve the conflict more effectively - ANSWER-avoiding
