Q1. What does an end user need to access a Guidewire application?
Answer: A supported web browser and a valid username and password.
Explanation: Guidewire ClaimCenter is a web-based application. Users do not install client software; instead, access is
provided through supported browsers. Security is enforced through authentication using a valid username and
password.
Q2. What is one thing that determines what data is gathered on a claim intake screen?
Answer: Type of claim (Auto, Homeowners, etc.).
Explanation: Different lines of business require different data. ClaimCenter dynamically adjusts the intake screens
based on the selected claim type so that only relevant information is collected.
Q3. When a user attempts to log into ClaimCenter, what three pieces of information does the
application attempt to determine?
Answer: 1. Whether the user can be authenticated
2. What roles the user has
3. What the user’s startup page is
Explanation: During login, ClaimCenter validates credentials, loads role-based permissions, and determines which
screen or dashboard the user should see after login.
Q4. What is the purpose of an exposure?
Answer: Used to track potential payments on one coverage for one claimant.
Explanation: An exposure represents a unit of financial risk. It allows ClaimCenter to track reserves, payments,
deductibles, and coverage applicability for a specific claimant and coverage.
Q5. What are two mechanisms used to determine if a payment requires approval?
Answer: 1. Authority Limits
2. Transaction Approval Rules
Explanation: Authority limits control how much a user can approve, while transaction approval rules evaluate business
conditions. Either can independently trigger approval.
Q6. What two mechanisms are referred to as a check?
Answer: A physical paper check and an EFT (Electronic Funds Transfer).
Explanation: In ClaimCenter, a check represents any outgoing payment, regardless of whether it is issued physically or
electronically.
Q7. What is a set of activities on a claim called?
Answer: A workplan.
Explanation: A workplan is a predefined collection of activities automatically created to guide claim handling.
Q8. What are the three types of service requests?
Answer: 1. Service only
2. Quote only
3. Quote and service
Explanation: These options control whether ClaimCenter requests pricing, actual work, or both from vendors.
Q9. What is an incident?
Answer: The 'what' that was lost or damaged.
Explanation: Incidents capture loss details and are linked to exposures to determine coverage and payment eligibility.
Q10. What are the six assignable objects in ClaimCenter base configuration?
Answer: 1. Claims
2. Exposures
3. Activities
, 4. Service Requests
5. Matters (Litigation)
6. Subrogation
Explanation: Assignable objects require ownership so work can be routed, tracked, and audited.
Q11. When does object assignment happen?
Answer: At object creation and during manual object reassignment.
Explanation: ClaimCenter assigns ownership automatically when objects are created, but users can manually reassign
when needed.
Q12. What are the two basic building blocks of the ClaimCenter organizational structure?
Answer: Users and Groups.
Explanation: Groups organize users for assignment, approvals, and workload balancing.
Q13. What is the difference between a policy and a policy type in ClaimCenter?
Answer: Policy: A product sold to customers that promises to pay money for specified loss types and
represents a contract between insurer and insured.
Policy Type: Identifies the line of business associated with the policy and indicates the coverages that can be
associated with it.
Explanation: This separation allows ClaimCenter to reuse product definitions across multiple policies.
Q14. What is the purpose of a Coverage Subtype?
Answer: It connects coverage types to exposure types.
Explanation: This ensures only valid exposure types can be created for a given coverage.
Q15. What are some coverage types?
Answer: Collision, Comprehensive, General Liability, Medical Payments.
Explanation: Coverage types define what losses are payable under a policy.
Q16. What is the purpose of segmentation?
Answer: Process of determining a strategy for processing a claim and determining its complexity so that
appropriate assignment can be made.
Explanation: Segmentation drives assignment logic, workplans, and processing rules.
Q17. What happens during automated claim setup?
Answer: 1. The claim is segmented
2. The claim is assigned to a group and user
3. Activities may be created
Explanation: Automated setup standardizes early claim handling and reduces manual effort.
Q18. What are three ways a claim can be entered into ClaimCenter?
Answer: 1. Portal
2. External application
3. New Claim Wizard
Explanation: Claims can originate from customers, integrations, or internal adjusters.
Q19. What are the highest and lowest levels of maturity of a claim and exposure?
Answer: Ability to Pay and New Loss Completion.
Explanation: Maturity levels control what actions, such as payments, are allowed.
Q20. What are two attributes of a group used in determining assignment?
Answer: A supported web browser and a valid username and password.
Explanation: Guidewire ClaimCenter is a web-based application. Users do not install client software; instead, access is
provided through supported browsers. Security is enforced through authentication using a valid username and
password.
Q2. What is one thing that determines what data is gathered on a claim intake screen?
Answer: Type of claim (Auto, Homeowners, etc.).
Explanation: Different lines of business require different data. ClaimCenter dynamically adjusts the intake screens
based on the selected claim type so that only relevant information is collected.
Q3. When a user attempts to log into ClaimCenter, what three pieces of information does the
application attempt to determine?
Answer: 1. Whether the user can be authenticated
2. What roles the user has
3. What the user’s startup page is
Explanation: During login, ClaimCenter validates credentials, loads role-based permissions, and determines which
screen or dashboard the user should see after login.
Q4. What is the purpose of an exposure?
Answer: Used to track potential payments on one coverage for one claimant.
Explanation: An exposure represents a unit of financial risk. It allows ClaimCenter to track reserves, payments,
deductibles, and coverage applicability for a specific claimant and coverage.
Q5. What are two mechanisms used to determine if a payment requires approval?
Answer: 1. Authority Limits
2. Transaction Approval Rules
Explanation: Authority limits control how much a user can approve, while transaction approval rules evaluate business
conditions. Either can independently trigger approval.
Q6. What two mechanisms are referred to as a check?
Answer: A physical paper check and an EFT (Electronic Funds Transfer).
Explanation: In ClaimCenter, a check represents any outgoing payment, regardless of whether it is issued physically or
electronically.
Q7. What is a set of activities on a claim called?
Answer: A workplan.
Explanation: A workplan is a predefined collection of activities automatically created to guide claim handling.
Q8. What are the three types of service requests?
Answer: 1. Service only
2. Quote only
3. Quote and service
Explanation: These options control whether ClaimCenter requests pricing, actual work, or both from vendors.
Q9. What is an incident?
Answer: The 'what' that was lost or damaged.
Explanation: Incidents capture loss details and are linked to exposures to determine coverage and payment eligibility.
Q10. What are the six assignable objects in ClaimCenter base configuration?
Answer: 1. Claims
2. Exposures
3. Activities
, 4. Service Requests
5. Matters (Litigation)
6. Subrogation
Explanation: Assignable objects require ownership so work can be routed, tracked, and audited.
Q11. When does object assignment happen?
Answer: At object creation and during manual object reassignment.
Explanation: ClaimCenter assigns ownership automatically when objects are created, but users can manually reassign
when needed.
Q12. What are the two basic building blocks of the ClaimCenter organizational structure?
Answer: Users and Groups.
Explanation: Groups organize users for assignment, approvals, and workload balancing.
Q13. What is the difference between a policy and a policy type in ClaimCenter?
Answer: Policy: A product sold to customers that promises to pay money for specified loss types and
represents a contract between insurer and insured.
Policy Type: Identifies the line of business associated with the policy and indicates the coverages that can be
associated with it.
Explanation: This separation allows ClaimCenter to reuse product definitions across multiple policies.
Q14. What is the purpose of a Coverage Subtype?
Answer: It connects coverage types to exposure types.
Explanation: This ensures only valid exposure types can be created for a given coverage.
Q15. What are some coverage types?
Answer: Collision, Comprehensive, General Liability, Medical Payments.
Explanation: Coverage types define what losses are payable under a policy.
Q16. What is the purpose of segmentation?
Answer: Process of determining a strategy for processing a claim and determining its complexity so that
appropriate assignment can be made.
Explanation: Segmentation drives assignment logic, workplans, and processing rules.
Q17. What happens during automated claim setup?
Answer: 1. The claim is segmented
2. The claim is assigned to a group and user
3. Activities may be created
Explanation: Automated setup standardizes early claim handling and reduces manual effort.
Q18. What are three ways a claim can be entered into ClaimCenter?
Answer: 1. Portal
2. External application
3. New Claim Wizard
Explanation: Claims can originate from customers, integrations, or internal adjusters.
Q19. What are the highest and lowest levels of maturity of a claim and exposure?
Answer: Ability to Pay and New Loss Completion.
Explanation: Maturity levels control what actions, such as payments, are allowed.
Q20. What are two attributes of a group used in determining assignment?
