During process mapping, which role promotes and focuses the discussions and
provides an unbiased objective point of view
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Process map facilitator
CRM Metrics
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How many new customers are there? What are our top products? How
many people come in our store? What are our top services? What is our
complaint resolution time?
What should be avoided when drawing a process map
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Using an individual's name as the role in the swim lane
Knowledge Management System
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Trans-active memory system. Have an expert on a particular subject, be
one person. Explicit and tacit knowledge.
Benefits administration includes all of the following except: Training, retirement
planning, vacation time, maternity leave
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Training
, Differences in Financial vs Managerial Accounting
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Financial is all about financial statements for external use. Biggest reason is
to stay out of Jail. Subject to audits.
Managerial can actually create a sustained competitive advantage, all
about analysis for the internal organization.
What needs to be taken into account when qualifying (or prospect) the lead
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Applicability - how applicable is the service you are providing to the
customer
Authority (stakeholding): Whoever says "yes" is the primary contact,
whoever says no is the secondary contacts.
Affordability - can they afford what you want to sell the service for?
Pros and Cons of Cloud v On Prem
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Cloud is generally better in most ways. It is cheaper because it doesn't
require upkeep costs, you don't have to worry about updates or security or
upgrades to the server. It has better security than on-prem. Only advantage
to on-prem is that there is an illusion of control.
provides an unbiased objective point of view
Give this one a try later!
Process map facilitator
CRM Metrics
,Give this one a try later!
How many new customers are there? What are our top products? How
many people come in our store? What are our top services? What is our
complaint resolution time?
What should be avoided when drawing a process map
Give this one a try later!
Using an individual's name as the role in the swim lane
Knowledge Management System
Give this one a try later!
Trans-active memory system. Have an expert on a particular subject, be
one person. Explicit and tacit knowledge.
Benefits administration includes all of the following except: Training, retirement
planning, vacation time, maternity leave
Give this one a try later!
Training
, Differences in Financial vs Managerial Accounting
Give this one a try later!
Financial is all about financial statements for external use. Biggest reason is
to stay out of Jail. Subject to audits.
Managerial can actually create a sustained competitive advantage, all
about analysis for the internal organization.
What needs to be taken into account when qualifying (or prospect) the lead
Give this one a try later!
Applicability - how applicable is the service you are providing to the
customer
Authority (stakeholding): Whoever says "yes" is the primary contact,
whoever says no is the secondary contacts.
Affordability - can they afford what you want to sell the service for?
Pros and Cons of Cloud v On Prem
Give this one a try later!
Cloud is generally better in most ways. It is cheaper because it doesn't
require upkeep costs, you don't have to worry about updates or security or
upgrades to the server. It has better security than on-prem. Only advantage
to on-prem is that there is an illusion of control.
