Chapter 01 Introduction to Operations Management Cha
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pter 02 Competitiveness, Strategy, and ProductivityChap
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ter 03 Forecasting
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Chapter 04 Product and Service Design cn cn cn cn cn cn
Chapter 04S Reliability cn cn
Chapter 05 Strategic Capacity Planning for Products and ServicesC
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hapter 05S Decision Theory cn cn cn
Chapter 06 Process Selection and Facility LayoutC
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hapter 07 Work Design and Measurement Chapte
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r 07S Learning Curves
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Chapter 08 Location Planning and AnalysisCcn cn cn cn cn cn
hapter 08S The Transportation Model Chapt
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er 09 Management of Quality Chapter 10
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Quality Control cn
Chapter 10S Acceptance Sampling cn cn cn
Chapter 11 Aggregate Planning and Master Scheduling
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Chapter 12 MRP and ERP cn cn cn cn
Chapter 13 Inventory Management cn cn cn cn
Chapter 14 JIT and Lean Operations cn cn cn cn cn cn
Chapter 14S Maintenance cn cn
Chapter 15 Supply Chain Management cn cn cn cn cn
Chapter 16 Scheduling cn cn
Chapter 17 Project Management cn cn cn
, Chapter 18 Management of Waiting Lines
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Chapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management cn cn cn cn cn
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling andp
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romoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact theabili
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ty of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of thetwo
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types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mostor
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ganizations.
True False
5. The greater the degree of customer involvement, the more challenging the design andm
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anagement of operations. cn cn
True False
, 6. Goods producing organizations are not involved in service activities.Tr
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ue False
7. Service operations require additional inventory because of the unpredictability of consumerde
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mand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods orser
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vices.
True False
9. The use of models will guarantee the best possible decisions.Tr
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ue False
10. People who work in the field of operations should have skills that include both knowledgeand
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people skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of living.Tr
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ue False
12. The operations manager has primary responsibility for making operations system designde
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cisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False