BADM 310 EXAM 1- UIUC QUESTIONS
WITH CORRECT ANSWERS
Strategy - ANSWER-a cluster of decisions about what goals to pursue, what actions
to take, and how to use resources to achieve goals
Leading - ANSWER-articulating a clear vision and energizing and enabling
organizational members so they understand the part they play in achieving
organizational goals
Controlling - ANSWER-evaluating how well an organization is achieving its goals and
taking action to maintain or improve performance
Organizational structure - ANSWER-a formal system of task and reporting
relationships that coordinates and motivates organizational members so they work
together to achieve organizational goals
First-line manager - ANSWER-a manager who is responsible for the daily
supervision of no managerial employees
Middle manager - ANSWER-a manager who supervises first-line managers and is
responsible for finding the best way to use resources to achieve organizational goals
Top manager - ANSWER-a manager who establishes organizational goals, decides
how departments should interact, and monitors the performance of middle
managers, cross departmental responsibility
top management team - ANSWER-a group composed of the CEO, the COO, the
president, and the heads of the most important departments
conceptual skills - ANSWER-the ability to analyze and diagnose a situation and to
distinguish between cause and effect
human skills - ANSWER-the ability to understand, alter, lead, and control the
behavior of other individuals and groups
technical skills - ANSWER-the job-specific knowledge and techniques required to
perform an organizational role
core competency - ANSWER-the specific set of departmental skills, knowledge, and
experience that allows one organization to outperform another, competitive
advantage
, restructuring - ANSWER-downsizing an organization by eliminating the jobs of large
numbers of top, middle, and first-line managers and nonmanagerial employees
outsourcing - ANSWER-contracting with another company, usually abroad, to have it
perform an activity the organization previously performed itself
self-managed team - ANSWER-a group of employees who assume responsibility for
organizing, controlling, and supervising their own activities and monitoring the quality
of the goods and services they provide
empowerment - ANSWER-the expansion of employees' knowledge, tasks, and
decision-making responsibilities
global organizations - ANSWER-organizations that operate and compete in more
than one country
competitive advantage - ANSWER-the ability of one organization to outperform other
organizations because it produces desired goods or services more efficiently and
effectively than they do
innovation - ANSWER-the process of creating new or improved goods and services
or developing better ways to produce or provide them
turnaround management - ANSWER-the creation of a new vision for a struggling
company based on a new approach to planning and organizing to make better use of
a company's resources and allow it to survive and prosper
Job specialization - ANSWER-the process by which a division of labor occurs as
different tasks over time
Scientific management - ANSWER-they systematic study of relationships between
people and tasks for the purpose of redesigning the work process to increase
efficiency; Founded by Frederick W Taylor
Administrative management - ANSWER-the study of how to create an organizational
structure and control system that leads to high efficiency and effectiveness
Bureaucracy - ANSWER-a formal system of organization and administration
designed to ensure efficiency and effectiveness
Authority - ANSWER-the power to hold people accountable for their actions and to
make decisions concerning the use of organizational resources
Rules - ANSWER-formal written instructions that specify actions to be taken under
different circumstances to achieve specific goals
Standard operating procedures - ANSWER-specific sets of written instructions about
how to perform a certain aspect of a task
WITH CORRECT ANSWERS
Strategy - ANSWER-a cluster of decisions about what goals to pursue, what actions
to take, and how to use resources to achieve goals
Leading - ANSWER-articulating a clear vision and energizing and enabling
organizational members so they understand the part they play in achieving
organizational goals
Controlling - ANSWER-evaluating how well an organization is achieving its goals and
taking action to maintain or improve performance
Organizational structure - ANSWER-a formal system of task and reporting
relationships that coordinates and motivates organizational members so they work
together to achieve organizational goals
First-line manager - ANSWER-a manager who is responsible for the daily
supervision of no managerial employees
Middle manager - ANSWER-a manager who supervises first-line managers and is
responsible for finding the best way to use resources to achieve organizational goals
Top manager - ANSWER-a manager who establishes organizational goals, decides
how departments should interact, and monitors the performance of middle
managers, cross departmental responsibility
top management team - ANSWER-a group composed of the CEO, the COO, the
president, and the heads of the most important departments
conceptual skills - ANSWER-the ability to analyze and diagnose a situation and to
distinguish between cause and effect
human skills - ANSWER-the ability to understand, alter, lead, and control the
behavior of other individuals and groups
technical skills - ANSWER-the job-specific knowledge and techniques required to
perform an organizational role
core competency - ANSWER-the specific set of departmental skills, knowledge, and
experience that allows one organization to outperform another, competitive
advantage
, restructuring - ANSWER-downsizing an organization by eliminating the jobs of large
numbers of top, middle, and first-line managers and nonmanagerial employees
outsourcing - ANSWER-contracting with another company, usually abroad, to have it
perform an activity the organization previously performed itself
self-managed team - ANSWER-a group of employees who assume responsibility for
organizing, controlling, and supervising their own activities and monitoring the quality
of the goods and services they provide
empowerment - ANSWER-the expansion of employees' knowledge, tasks, and
decision-making responsibilities
global organizations - ANSWER-organizations that operate and compete in more
than one country
competitive advantage - ANSWER-the ability of one organization to outperform other
organizations because it produces desired goods or services more efficiently and
effectively than they do
innovation - ANSWER-the process of creating new or improved goods and services
or developing better ways to produce or provide them
turnaround management - ANSWER-the creation of a new vision for a struggling
company based on a new approach to planning and organizing to make better use of
a company's resources and allow it to survive and prosper
Job specialization - ANSWER-the process by which a division of labor occurs as
different tasks over time
Scientific management - ANSWER-they systematic study of relationships between
people and tasks for the purpose of redesigning the work process to increase
efficiency; Founded by Frederick W Taylor
Administrative management - ANSWER-the study of how to create an organizational
structure and control system that leads to high efficiency and effectiveness
Bureaucracy - ANSWER-a formal system of organization and administration
designed to ensure efficiency and effectiveness
Authority - ANSWER-the power to hold people accountable for their actions and to
make decisions concerning the use of organizational resources
Rules - ANSWER-formal written instructions that specify actions to be taken under
different circumstances to achieve specific goals
Standard operating procedures - ANSWER-specific sets of written instructions about
how to perform a certain aspect of a task
