Describe the interconnected nature of the service value chain and how this supports
value streams
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the SVS represents the steps taken by orgs in the creation of value. Each
activity is interconnected, receiving or providing triggers from or for further
action. To convert inputs to outputs, value streams combine different
combinations of svs activities and practices.
Describe the guiding principle, "Keep it simple and practical"
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, Eliminate any process, service, action, or metric that fails to provide value
or produce a useful outcome. Use the minimum number of necessary steps,
and use outcome-based thinking to produce practical solutions that deliver
results
Describe organization
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A person or a group of people that has its own functions with
responsibilities, authorities, and relationships to achieve its objectives
Service Consumption
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Activities performed by an organization to consume services. Includes
management of consumer's resources needed to use the service, actions
performed by users, and requesting service actions be fulfilled.
Describe the guiding principle, "Collaborate and promote visibility"
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Work together across boundaries, as this creates greater buy-in, relevance,
and long-term success. Share objectives, make work and consequences
visible. No hidden agendas!
, Describe the guiding principle, "Optimize and automate"
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Use all resources to their best effect. Eliminate anything that is truly
wasteful. Use technology to achieve all it is capable of. Human intervention
ought only happen when it really contributes value.
Describe utility
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A service must either support the performance of the consumer or remove
constraints from the consumer. many services do both.
Describe cost
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The amount of money spent on a specific activity or resource
user
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value streams
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the SVS represents the steps taken by orgs in the creation of value. Each
activity is interconnected, receiving or providing triggers from or for further
action. To convert inputs to outputs, value streams combine different
combinations of svs activities and practices.
Describe the guiding principle, "Keep it simple and practical"
Give this one a try later!
, Eliminate any process, service, action, or metric that fails to provide value
or produce a useful outcome. Use the minimum number of necessary steps,
and use outcome-based thinking to produce practical solutions that deliver
results
Describe organization
Give this one a try later!
A person or a group of people that has its own functions with
responsibilities, authorities, and relationships to achieve its objectives
Service Consumption
Give this one a try later!
Activities performed by an organization to consume services. Includes
management of consumer's resources needed to use the service, actions
performed by users, and requesting service actions be fulfilled.
Describe the guiding principle, "Collaborate and promote visibility"
Give this one a try later!
Work together across boundaries, as this creates greater buy-in, relevance,
and long-term success. Share objectives, make work and consequences
visible. No hidden agendas!
, Describe the guiding principle, "Optimize and automate"
Give this one a try later!
Use all resources to their best effect. Eliminate anything that is truly
wasteful. Use technology to achieve all it is capable of. Human intervention
ought only happen when it really contributes value.
Describe utility
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A service must either support the performance of the consumer or remove
constraints from the consumer. many services do both.
Describe cost
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The amount of money spent on a specific activity or resource
user
Give this one a try later!
