The practice of providing an understanding of all the different elements that make up
an organization and how those elements relate to one another.
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architecture management practice
A development approach that is linear and sequential with distinct objectives for each
phase of development.
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waterfall method
,The point of communication between the service provider and all its users.
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service desk
A role performed by an organization in a service relationship to provide services to
consumers.
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service provider
A real-time graphical representation of data.
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dashboard
A controlled environment used in the delivery of IT services to service consumers.
Another term for production environment.
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live environment
,A measure of the amount of work performed by a product, service, or other system
over a given period of time.
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throughput
The value chain activity that provides a good understanding of stakeholder needs,
transparency, continual engagement, and good relationships with all stakeholders.
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engage
The value chain activity that ensures a shared understanding of the vision, current
status, and improvement direction for all four dimensions and all products and
services across an organization.
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plan
A means of enabling value co-creation by facilitating outcomes that customers want
to achieve, without the customer having to manage specific costs and risks.
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, service
A key activity in the practice of service continuity management that identifies vital
business functions and their dependencies.
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business impact analysis (BIA)
A stakeholder responsible for providing services that are used by an organization.
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supplier
Any financially valuable component that can contribute to the delivery of an IT
product or service.
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IT asset
Personnel, material, finance, or other entity that is required for the execution of an
activity or the achievement of an objective. These used by an organization may be
owned by the organization or used according to an agreement with its owner.
an organization and how those elements relate to one another.
Give this one a try later!
architecture management practice
A development approach that is linear and sequential with distinct objectives for each
phase of development.
Give this one a try later!
waterfall method
,The point of communication between the service provider and all its users.
Give this one a try later!
service desk
A role performed by an organization in a service relationship to provide services to
consumers.
Give this one a try later!
service provider
A real-time graphical representation of data.
Give this one a try later!
dashboard
A controlled environment used in the delivery of IT services to service consumers.
Another term for production environment.
Give this one a try later!
live environment
,A measure of the amount of work performed by a product, service, or other system
over a given period of time.
Give this one a try later!
throughput
The value chain activity that provides a good understanding of stakeholder needs,
transparency, continual engagement, and good relationships with all stakeholders.
Give this one a try later!
engage
The value chain activity that ensures a shared understanding of the vision, current
status, and improvement direction for all four dimensions and all products and
services across an organization.
Give this one a try later!
plan
A means of enabling value co-creation by facilitating outcomes that customers want
to achieve, without the customer having to manage specific costs and risks.
Give this one a try later!
, service
A key activity in the practice of service continuity management that identifies vital
business functions and their dependencies.
Give this one a try later!
business impact analysis (BIA)
A stakeholder responsible for providing services that are used by an organization.
Give this one a try later!
supplier
Any financially valuable component that can contribute to the delivery of an IT
product or service.
Give this one a try later!
IT asset
Personnel, material, finance, or other entity that is required for the execution of an
activity or the achievement of an objective. These used by an organization may be
owned by the organization or used according to an agreement with its owner.
