Authorizes budgets for services
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Sponsor
provides a good understanding of stakeholder needs, transparency, continual
engagement, and good relationships with all stakeholders.
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E (Engage):
Agreement between different units of the same organization
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OLA (Operational Level Agreement)
is a series of steps an organization undertakes to create and deliver products and
services to service consumers.
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Value Stream
A set of specialized organizational capabilities for enabling value for customers in the
form of services
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Service Management
Evaluate metrics and KPIs
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Did we get there?
Unplanned interruption or reduction of quality
, Must be logged, prioritized and managed through their lifecycle
Uses same categorization as Problem tickets
Swarming may help with complex issues
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Incident
Political
Economical
Social
Technological
Legal
Environmental
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PESTLE
A configuration of resources created by the organization that will be potentially
valuable to customers
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Product
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Sponsor
provides a good understanding of stakeholder needs, transparency, continual
engagement, and good relationships with all stakeholders.
Give this one a try later!
E (Engage):
Agreement between different units of the same organization
,Give this one a try later!
OLA (Operational Level Agreement)
is a series of steps an organization undertakes to create and deliver products and
services to service consumers.
Give this one a try later!
Value Stream
A set of specialized organizational capabilities for enabling value for customers in the
form of services
Give this one a try later!
Service Management
Evaluate metrics and KPIs
Give this one a try later!
Did we get there?
Unplanned interruption or reduction of quality
, Must be logged, prioritized and managed through their lifecycle
Uses same categorization as Problem tickets
Swarming may help with complex issues
Give this one a try later!
Incident
Political
Economical
Social
Technological
Legal
Environmental
Give this one a try later!
PESTLE
A configuration of resources created by the organization that will be potentially
valuable to customers
Give this one a try later!
Product
