A set of specialized organizational capabilities for enabling value for customers in the
form of services.
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Service Management
A group of people that has its own functions, responsibilities and authorities to
achieve specific objectives
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Organization
,Ensure components are available when needed
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Obtain and Build
Makes new and changed services and features available for use
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Release Management
Focuses on the organizations that are involved in the design, deployment,
development, delivery, support and/or continual improvements of services. This also
incorporates contracts and other agreements between the organization and its
partners and suppliers.
Relationship with external vendors
Factors that influence suppliers strategies
Service integration management
Vendor selection procedures
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Partners and Suppliers
, Protects Information needed by organizations to conduct business.
Ensures appropriate levels of:
CIA Triad
Authentication
Non-Repudiation
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Information Security Management
Defines requirements for services
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Customer
Utility + Warranty (+ perception)
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Value = ?
Minimize the negative impact of incidents by resorting normal service operation as
soon as possible.
form of services.
Give this one a try later!
Service Management
A group of people that has its own functions, responsibilities and authorities to
achieve specific objectives
Give this one a try later!
Organization
,Ensure components are available when needed
Give this one a try later!
Obtain and Build
Makes new and changed services and features available for use
Give this one a try later!
Release Management
Focuses on the organizations that are involved in the design, deployment,
development, delivery, support and/or continual improvements of services. This also
incorporates contracts and other agreements between the organization and its
partners and suppliers.
Relationship with external vendors
Factors that influence suppliers strategies
Service integration management
Vendor selection procedures
Give this one a try later!
Partners and Suppliers
, Protects Information needed by organizations to conduct business.
Ensures appropriate levels of:
CIA Triad
Authentication
Non-Repudiation
Give this one a try later!
Information Security Management
Defines requirements for services
Give this one a try later!
Customer
Utility + Warranty (+ perception)
Give this one a try later!
Value = ?
Minimize the negative impact of incidents by resorting normal service operation as
soon as possible.
