Services and processes are designed and plans are implemented to have better
service management.
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Service Design
What is a guiding principle, according to the ITIL 4 framework?
a prescriptive model defining what to do and how to do it for providing value to
consumers
a universal and enduring maxim that guides an organization through changing times
and circumstances
a descriptive model for providing suggestions on achieving desired outcomes
a key practice required for implementing the Service Value Chain
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, a universal and enduring maxim that guides an organization through
changing times and circumstances
"Think and work holistically" is the fifth ITIL guiding principle: work on the service, not
just its parts; integrating _____.
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information, technology, organization, people, practices, partners, and
agreements
What are the three types of events?
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informational, warning, and exception
Which technical management practice can implement new computer components
with the Big Bang approach?
Incident management
Infrastructure and platform management
Capacity and performance management
Deployment management
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, A big bang approach to deployment is one in which something is rolled
out all out once, not in a phased approach.
What is an example of how you'd start applying 'enacting and enabling outcomes'?
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Start by identifying the outcomes for each service and practice, and rating
each as unknown, good, degraded, or broken.
In which kind of practices do we have activities and patterns and practices that we
apply or modify to accommodate the situation as it changes to produce the best
outcome in response to a changing situation?
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adaptive
What are the three phases in problem management?
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Problem management involves three distinct phases: problem
identification, problem control, and error control.
service management.
Give this one a try later!
Service Design
What is a guiding principle, according to the ITIL 4 framework?
a prescriptive model defining what to do and how to do it for providing value to
consumers
a universal and enduring maxim that guides an organization through changing times
and circumstances
a descriptive model for providing suggestions on achieving desired outcomes
a key practice required for implementing the Service Value Chain
Give this one a try later!
, a universal and enduring maxim that guides an organization through
changing times and circumstances
"Think and work holistically" is the fifth ITIL guiding principle: work on the service, not
just its parts; integrating _____.
Give this one a try later!
information, technology, organization, people, practices, partners, and
agreements
What are the three types of events?
Give this one a try later!
informational, warning, and exception
Which technical management practice can implement new computer components
with the Big Bang approach?
Incident management
Infrastructure and platform management
Capacity and performance management
Deployment management
Give this one a try later!
, A big bang approach to deployment is one in which something is rolled
out all out once, not in a phased approach.
What is an example of how you'd start applying 'enacting and enabling outcomes'?
Give this one a try later!
Start by identifying the outcomes for each service and practice, and rating
each as unknown, good, degraded, or broken.
In which kind of practices do we have activities and patterns and practices that we
apply or modify to accommodate the situation as it changes to produce the best
outcome in response to a changing situation?
Give this one a try later!
adaptive
What are the three phases in problem management?
Give this one a try later!
Problem management involves three distinct phases: problem
identification, problem control, and error control.
