What is the definition of a problem, in ITIL terms?
Give this one a try later!
The cause, or potential cause, of one or more incidents
Which of the following statements are CORRECT about the outcomes of services?
Give this one a try later!
They are a result for a stakeholder, they are enabled by one or more
outputs, and the provider and consumer can work together to understand
the desired outcomes.
, What is the output of Service Management?
Give this one a try later!
Services that provide value to customers
Which of the following statements is/are NOT an objective of the service desk?
Give this one a try later!
Provides technical detailed skills and resources required to support the
ongoing operation of the IT infrastructure.
Which of the following activities does NOT apply to error control?
Give this one a try later!
documenting workarounds
Which value chain activities involve Continual Improvement?
Give this one a try later!
ALL value chain activities
Give this one a try later!
The cause, or potential cause, of one or more incidents
Which of the following statements are CORRECT about the outcomes of services?
Give this one a try later!
They are a result for a stakeholder, they are enabled by one or more
outputs, and the provider and consumer can work together to understand
the desired outcomes.
, What is the output of Service Management?
Give this one a try later!
Services that provide value to customers
Which of the following statements is/are NOT an objective of the service desk?
Give this one a try later!
Provides technical detailed skills and resources required to support the
ongoing operation of the IT infrastructure.
Which of the following activities does NOT apply to error control?
Give this one a try later!
documenting workarounds
Which value chain activities involve Continual Improvement?
Give this one a try later!
ALL value chain activities
