How can service relationships affect intended outcomes?
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They can negatively affect some outcomes while supporting others.
What is service managment?
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A set of specialized organizational capabilities for enabling value for
customers in the form of services
Define service relationship management
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Joint activities performed by a service provider and a service consumer to
ensure continual value co-creation based on agreed and available service
offerings.
Define services
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A means of enabling value co-creation by facilitating outcomes that
customers want to achieve, without the customer having to manage
specific costs and risks.
What does service provision include?
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1. management if the provider's resources, configured to deliver the service
2. ensuring access to these resources for users
3. fulfillment of the agreed service actions
4. service level management and continual improvement
May also include the supplying of goods
Define customer
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Give this one a try later!
They can negatively affect some outcomes while supporting others.
What is service managment?
Give this one a try later!
A set of specialized organizational capabilities for enabling value for
customers in the form of services
Define service relationship management
, Give this one a try later!
Joint activities performed by a service provider and a service consumer to
ensure continual value co-creation based on agreed and available service
offerings.
Define services
Give this one a try later!
A means of enabling value co-creation by facilitating outcomes that
customers want to achieve, without the customer having to manage
specific costs and risks.
What does service provision include?
Give this one a try later!
1. management if the provider's resources, configured to deliver the service
2. ensuring access to these resources for users
3. fulfillment of the agreed service actions
4. service level management and continual improvement
May also include the supplying of goods
Define customer
Give this one a try later!
