Communication Skills
By
Dr. Rashmi Shahu
,What is Communication?
□ It is the transfer and understanding
of meaning
□ To be successful, the meaning of
what a person wants to convey
must be understood
,COMMUNICATION DEFINED
TRANSFER OF MESSAGE FROM ONE MIND (SENDER) TO
OTHER MIND (RECEIPIENT) WILL BE SUCCESSFUL,
IF FOLLOWING STAGES ARE PERFORMED WELL
□ SOURCE
■ SELECT THE MESSAGE ACCORDING TO THE
SITUATION AND THE AUDIENCE
■ WORDING THE MESSAGE
■ UTTERING THE WORDS
□ TARGET
■ LISTENING
■ UNDERSTANDING
■ REGISTERING THE MESSAGE
, AIMS OF COMMUNICATION
□ TO GET THE BEST RESULTS FROM
OUR COMMUNICATION, FOLLOWING
FOUR AREAS ARE TO BE WATCHED
■ WHAT WE MEAN TO SAY?
■ WHAT WE ACTUALLY SAY?
■ WHAT THE OTHER PERSON HEARS?
■ WHAT THE OTHER PERSON THINKS HE
HEARS.