PN 2002 final review questions with answers

PN 2002 final review questions
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with answers |\




Perception - CORRECT ANSWERS ✔✔a cognitive process
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by which a person transforms external sensory data into
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personalized images of reality |\ |\ |\




Problem solving - CORRECT ANSWERS ✔✔a
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comprehensive, sequential, cognitive process used to |\ |\ |\ |\ |\ |\



solve a problem by reducing the difference between
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current and desired condit
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Problem solving process- scientific method - CORRECT
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ANSWERS ✔✔· Define the problem |\ |\ |\ |\




· Gather data
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· Analyze data
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· Develop solutions
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· Implement solutions
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· Evaluate solutions
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Decision-making - CORRECT ANSWERS ✔✔is a process |\ |\ |\ |\ |\ |\ |\



that chooses a preferred option or course of actions from
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,among a set of alternatives based on given criteria or
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strategies.


Decision Making Process - CORRECT ANSWERS ✔✔·
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Define problem |\




· Set goals/ identify evaluation criteria
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· Identify alternatives for each outcome.
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· Evaluate alternatives for each outcome
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Choose the preferred alternative|\ |\ |\




Critical Thinking - CORRECT ANSWERS ✔✔analytical
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process in which you purposefully use specific thinking
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skills to make clinical decisions.
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What is conflict? - CORRECT ANSWERS ✔✔An opportunity
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to understand opposing preferences and values
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Selective attention - CORRECT ANSWERS ✔✔is the |\ |\ |\ |\ |\ |\ |\



process of focusing on a particular object in the
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environment for a certain period. |\ |\ |\ |\




negative self - CORRECT ANSWERS ✔✔-talk is any inner
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dialogue you have with yourself that may be limiting your
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ability to believe in yourselfand your own abilities, and to
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reach your potential.|\ |\

,Conflict Resolution - CORRECT ANSWERS ✔✔identifying
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sources of conflict, set goals, implement solutions.
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Conflict Resolution |\




Step 1: - CORRECT ANSWERS ✔✔: make the approach
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· Reflect before you begin
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· Invite the other party to a conversation
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· Be clear about your intentions
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· State your goal - a positive resolution
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Conflict Resolution Step 2: share perspectives - CORRECT
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ANSWERS ✔✔· Ask for the other persons perspective |\ |\ |\ |\ |\ |\ |\




· Paraphrase what you hear
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· Acknowledge their contribution
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· Describe your perspective
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Name the issue |\ |\




· Identify topics that others view as important
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· Use concise and neutral language
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· Avoid pronouns (she is, you are, he is)
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· Use issues to create the agenda
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, Conflict Resolution Step 3: Build understanding -
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CORRECT ANSWERS ✔✔Discuss one issue at a time
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· Clarify assumptions
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· Explore interests and feelings
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Conflict Resolution Step 4: Agree on solution - CORRECT
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ANSWERS ✔✔· Reality test: is this doable?
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· Durability test: is this durable?
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· Interest test: does this meet all parties' interests?
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Conflict Resolution Step 5: plan next steps - CORRECT
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ANSWERS ✔✔· Create an action plan |\ |\ |\ |\ |\




· What needs to happen
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· How will interaction take place if problems occur?
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Compromising - CORRECT ANSWERS ✔✔an approach to |\ |\ |\ |\ |\ |\ |\



conflict resolution that involves both assertiveness and
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cooperation on the part of everyone |\ |\ |\ |\ |\




Summarizing - CORRECT ANSWERS ✔✔is an active |\ |\ |\ |\ |\ |\ |\



listening skill used to review content and process.
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