D412 AVN2 – Network Analytics and Troubleshooting, Task 1
SUBMISSION 2026-2027 UPDATE Western Governors
University
D412 TASK 1 SUBMISSION
****** Erase all text in red before submitting ******
Helpdesk Ticket 1:
Scenario: There are multiple reports of employees located in the USER_Net subnet who cannot get to
www.wgu.edu, and they are being redirected to a suspicious site. A help desk technician states that the
server team recently installed updates to DMZ_Server_3 which acts as the DNS Server for the
organization.
Objective (Identify and Resolve): Troubleshoot to identify the problem and take necessary steps to fix
the problem.
A. Using the information in the scenario for helpdesk ticket 1, do the following:
1. Provide screenshot(s) of the identified problem and the resolution. Screenshot(s) must be
clear, with a full view of the screen, and include the date and time.
- Identified problem:
o
,- Resolution:
, o
o
2
SUBMISSION 2026-2027 UPDATE Western Governors
University
D412 TASK 1 SUBMISSION
****** Erase all text in red before submitting ******
Helpdesk Ticket 1:
Scenario: There are multiple reports of employees located in the USER_Net subnet who cannot get to
www.wgu.edu, and they are being redirected to a suspicious site. A help desk technician states that the
server team recently installed updates to DMZ_Server_3 which acts as the DNS Server for the
organization.
Objective (Identify and Resolve): Troubleshoot to identify the problem and take necessary steps to fix
the problem.
A. Using the information in the scenario for helpdesk ticket 1, do the following:
1. Provide screenshot(s) of the identified problem and the resolution. Screenshot(s) must be
clear, with a full view of the screen, and include the date and time.
- Identified problem:
o
,- Resolution:
, o
o
2
