Instructor's Resource Manual (Down
V V V
load Only) for Fundamentals of Hum
V V V V V
an Resource Management
V V
Carol Heeter
V
Fundamentals of Human V V
Resource Managemen
V V
t
5th Edition V
Gary Dessler
V
NewVYork,VNY
,FundamentalsVofVHumanVResourceVManagementVInstruct
orVManual
5thVEdition
TABLEVOFVCONTENTS
INTRODUCTION ii.
SAMPLEVSYLLABUS iii.
CHAPTERV1:V ManagingVHumanVResourcesVToday 1
CHAPTERV2:V ManagingVEqualVOpportunityVandVDiversity 14
CHAPTERV3:V HumanVResourceVStrategyVandVAnalysis 32
CHAPTERV4:V JobVAnalysisVandVTalentVManagement 45
CHAPTERV5:V PersonnelVPlanningVandVRecruiting 58
CHAPTERV6:V SelectingVEmployees 71
CHAPTERV7:V TrainingVandVDevelopingVEmployees 86
CHAPTERV8:V PerformanceVManagementVandVAppraisal 100
CHAPTERV9:V ManagingVCareers 111
CHAPTERV10:V DevelopingVCompensationVPlans 123
CHAPTERV11:V PayVforVPerformanceVandVEmployeeVBenefits 138
CHAPTERV12:V MaintainingVPositiveVEmployeeVRelations 155
CHAPTERV13:V LaborVRelationsVandVCollectiveVBargaining 166
CHAPTERV14:V ImprovingVOccupationalVSafety,VHealth,VandVRiskVManagement 181
,PARTVONE INTRODUCTION
O V nV e
1
ManagingVHumanVResources
Today
LectureVOutline
StrategicVOverview
I. WhatVIsVHumanVResourceVManagement?
A. WhyV IsV HRV ManagementV ImportantV toV Al InVBrief:VThisVchapterVexplainsV
lVManagers? whatVhumanVresourceVmanagemen
B. LineVandVStaffVAspectsVofVHRM tVis,VitsVrelationshipVtoVtheVmana
C. LineVVersusVStaffVAuthority
gementVprocess,VandVhowVitVisVc
D. LineVManager’sVHumanVResourceVResponsibilities
E. TheVHumanVResourceVDepartment
hangingVinVresponseVtoVtrendsVin
II. The Trends Shaping Human VtheVworkplace.VItVillustratesVwhy
ResourceVManagement VknowingVHRVmanagementVconce
A. WorkforceVDemographicsVandVDiversityVTrends ptsVandVtechniquesVareVimportantV
B. TrendsVinVHowVPeopleVWork toVanyVsupervisorVorVmanagerVan
C. GlobalizationVTrends dVwhatVtrendsVareVinfluencingVH
D. EconomicVTrends
RVmanagement.VInVaddition,VtheV
E. TechnologyVTrends
III. TheVNewVHumanVResourceVManagement
chapterVexploresVstrategiesVtoday’
A. DistributedV HRV andV theV NewV HumanV Resour sVHRVmanagersVengageVinVtoVdea
ceVManagement lVwithVtheseVtrends,VtheVcompeten
B. HRVandVPerformance ciesVrequiredVofVHRVmanagers,Va
C. HRVandVEmployeeVEngagement ndVtheVplanVofVtheVbook.
D. HRVandVStrategy
E. HRVandVSustainability
InterestingVIssues:VHumanVresour
F. HRVandVEthics
IV. TheVNewVHumanVResourceVManager cesVprofessionalsVplayVaVkeyVrole
A. HRVandVtheVManager’sVSkills VinVhelpingVcompaniesVmeetVtheV
B. HRVManagerVCertification challengesVofVglobalVcompetition.
C. HRVandVtheVManager’sVHRVPhilosophy VStrategicVobjectivesVtoVlowerVco
V. TheVPlanVofVThisVBo sts,VimprovedVproductivity,VandVi
ok
ncreased
A. PartV1:VIntroduction
B. PartV2:VStaffing:VWorkforceVPlanningVa organizational
ndVEmployment VeffectivenessVareVchangingVtheV
C. PartV3:VTrainingVandVHumanVResour wayVeveryVpartVofVtheVorganizati
ceVDevelopment on,VincludingVtheVHRVdepartment,
D. PartV4:VCompensationVandVTotalVRewards VdoesVbusiness.
E. PartV5:VEmployeeVandVLaborVRelations
F. PartV6:VSpecialVIssuesVinVHumanVResou
rceVManagement
ANNOTATEDVOUTLINE
, I. WhatVIsVHumanVResourceVManagement?V—
VTheVmanagementVprocessVinvolvesVtheVfollowingVfunctions:Vplanning,Vo
rganizing,Vstaffing,Vleading,VandVcontrolling.VTheV―people‖VorVpersonnelVa
spectsVofVmanagementVjobsVinvolveVconductingVjobVanalyses;VplanningVl
aborVneedsVandVrecruitingVjobVcandidates;VselectingVjobVcandidates;Vorie
ntingVandVtrainingVnewVemployees;VmanagingVwagesVandVsalaries;Vprovi
dingVincentivesVandVbenefits;VappraisingVperformance;Vcommunicating;Vtr
ainingVemployeesVandVdevelopingVmanagers;VbuildingVemployeeVcommit
ment;VbeingVknowledgeableVaboutVequalVopportunity,VaffirmativeVaction,Ve
mployeeVhealthVandVsafety,VandVhandlingVgrievancesVandVlaborVrelations.
A. WhyVIsVHRVManagementVImportantVtoVAllVManagers?V—
VManagersVdon‘tVwantVtoVmakeVmistakesVwhileVmanaging,VsuchVasVhirin
gVtheVwrongVperson,VhavingVtheirVcompanyVtakenVtoVcourtVbecauseVofVd
iscriminatoryVactions,VorV committingVunfairVlaborVpractices.VAsVaVmanag
erVanywhereVinVtheVorganization,VyouVwillVwantVtoVimproveVperformance.
VYouVmayVspendVtimeVasVanVHRVmanagerVorVbecomeVanVentrepreneurV
andVrequireVbasicVandVsomeVadvancedVknowledgeVandVskillsVinVHR.
B. LineVandVStaffVAspectsVofVHRMV—
VAlthoughVmostVfirmsVhaveVaVhumanVresourceVdepartmentVwithVitsVown
Vmanager,VallVmanagersVtendVtoVgetVinvolvedVinVactivitiesVlikeVrecruiting,
Vinterviewing,Vselecting,VandVtraining.
C. LineVVersusVStaffVAuthorityV—
VAuthorityVisVtheVrightVtoVmakeVdecisions,VtoVdirectVtheVworkVofVothers,V
andVtoVgiveVorders.VLineVmanagersVareVauthorizedVtoVdirectVtheVworkVof
Vsubordinates.VTheirVsubordinatesVareVgenerallyVinvolvedVinVworkVthatVdi
rectlyVproducesVorVsellsVtheVcompany‘sVproductVorVservice,VsuchV asVsal
esVorVmanufacturing.VStaffVmanagersVareVauthorizedVtoVassistVandVadvis
eVlineVmanagersVinVaccomplishingVtheirVbasicVgoals.VTheVsubordinatesVo
fVstaffVmanagersVareVgenerallyVinvolvedVinVworkVthatVsupportsVtheVprodu
ctsVorVservices,VinVdepartmentsVsuchVasVPurchasingVorVQualityVControl.V
HRVmanagersVareVgenerallyVstaffVmanagers.
D. LineVManager‘sVHumanVResourceVResponsibilitiesV—
VAllVsupervisorsVareVresponsibleVforVaspectsVofVHR/personnelVtasksVs
uchVasVplacement,Vtraining,VandVdevelopmentVofVemployees.
E. TheVHumanVResourceVDepartmentV—
VTheVHRVdepartmentVprovidesVspecializedVassistanceVsuchVasVactingVas
VaVrecruiter,VEEOVrepresentative,VjobVanalyst,VcompensationVmanager,Vtr
ainingVspecialist,VorVlaborVrelationsVspecialist.
1. ManyVemployersVareVrevampingVhowVtheyVorganizeVtheirVhumanV
resourceVfunctionsVtoVincludeV―sharedVservices‖VorV―distributed‖V
HR.VOthersVmayVuseVcorporateVorVembeddedVteams.
II. TheVTrendsVShapingVHumanVResourceVManagementV—
VTrendsVinVtheVenvironmentVareVchangingVhow VemployersVgetVtheirV
humanVresourceVmanagementVtasksVdone.
A. WorkforceVDemographicsVandVDiversityVTrendsV—
VTheVlaborVforceVisVgettingVolderVandVmoreVmulti-
ethnic.VTheVagingVlaborVforceVpresentsVsignificantVchangesVinVtermsVofVp
otentialVlaborVshortages,VandVmanyVfirmsVareVinstitutingVnewVpoliciesVai
medVatVencouragingVagingVemployeesVtoVstay,VorVatVattractingVpreviousl
yVretiredVemployees.V HighVratesVofVimmigrationValsoVpresentVchallenges
V andV opportunitiesV forV HRV managers.V WithV projectedV workforce
V V V
load Only) for Fundamentals of Hum
V V V V V
an Resource Management
V V
Carol Heeter
V
Fundamentals of Human V V
Resource Managemen
V V
t
5th Edition V
Gary Dessler
V
NewVYork,VNY
,FundamentalsVofVHumanVResourceVManagementVInstruct
orVManual
5thVEdition
TABLEVOFVCONTENTS
INTRODUCTION ii.
SAMPLEVSYLLABUS iii.
CHAPTERV1:V ManagingVHumanVResourcesVToday 1
CHAPTERV2:V ManagingVEqualVOpportunityVandVDiversity 14
CHAPTERV3:V HumanVResourceVStrategyVandVAnalysis 32
CHAPTERV4:V JobVAnalysisVandVTalentVManagement 45
CHAPTERV5:V PersonnelVPlanningVandVRecruiting 58
CHAPTERV6:V SelectingVEmployees 71
CHAPTERV7:V TrainingVandVDevelopingVEmployees 86
CHAPTERV8:V PerformanceVManagementVandVAppraisal 100
CHAPTERV9:V ManagingVCareers 111
CHAPTERV10:V DevelopingVCompensationVPlans 123
CHAPTERV11:V PayVforVPerformanceVandVEmployeeVBenefits 138
CHAPTERV12:V MaintainingVPositiveVEmployeeVRelations 155
CHAPTERV13:V LaborVRelationsVandVCollectiveVBargaining 166
CHAPTERV14:V ImprovingVOccupationalVSafety,VHealth,VandVRiskVManagement 181
,PARTVONE INTRODUCTION
O V nV e
1
ManagingVHumanVResources
Today
LectureVOutline
StrategicVOverview
I. WhatVIsVHumanVResourceVManagement?
A. WhyV IsV HRV ManagementV ImportantV toV Al InVBrief:VThisVchapterVexplainsV
lVManagers? whatVhumanVresourceVmanagemen
B. LineVandVStaffVAspectsVofVHRM tVis,VitsVrelationshipVtoVtheVmana
C. LineVVersusVStaffVAuthority
gementVprocess,VandVhowVitVisVc
D. LineVManager’sVHumanVResourceVResponsibilities
E. TheVHumanVResourceVDepartment
hangingVinVresponseVtoVtrendsVin
II. The Trends Shaping Human VtheVworkplace.VItVillustratesVwhy
ResourceVManagement VknowingVHRVmanagementVconce
A. WorkforceVDemographicsVandVDiversityVTrends ptsVandVtechniquesVareVimportantV
B. TrendsVinVHowVPeopleVWork toVanyVsupervisorVorVmanagerVan
C. GlobalizationVTrends dVwhatVtrendsVareVinfluencingVH
D. EconomicVTrends
RVmanagement.VInVaddition,VtheV
E. TechnologyVTrends
III. TheVNewVHumanVResourceVManagement
chapterVexploresVstrategiesVtoday’
A. DistributedV HRV andV theV NewV HumanV Resour sVHRVmanagersVengageVinVtoVdea
ceVManagement lVwithVtheseVtrends,VtheVcompeten
B. HRVandVPerformance ciesVrequiredVofVHRVmanagers,Va
C. HRVandVEmployeeVEngagement ndVtheVplanVofVtheVbook.
D. HRVandVStrategy
E. HRVandVSustainability
InterestingVIssues:VHumanVresour
F. HRVandVEthics
IV. TheVNewVHumanVResourceVManager cesVprofessionalsVplayVaVkeyVrole
A. HRVandVtheVManager’sVSkills VinVhelpingVcompaniesVmeetVtheV
B. HRVManagerVCertification challengesVofVglobalVcompetition.
C. HRVandVtheVManager’sVHRVPhilosophy VStrategicVobjectivesVtoVlowerVco
V. TheVPlanVofVThisVBo sts,VimprovedVproductivity,VandVi
ok
ncreased
A. PartV1:VIntroduction
B. PartV2:VStaffing:VWorkforceVPlanningVa organizational
ndVEmployment VeffectivenessVareVchangingVtheV
C. PartV3:VTrainingVandVHumanVResour wayVeveryVpartVofVtheVorganizati
ceVDevelopment on,VincludingVtheVHRVdepartment,
D. PartV4:VCompensationVandVTotalVRewards VdoesVbusiness.
E. PartV5:VEmployeeVandVLaborVRelations
F. PartV6:VSpecialVIssuesVinVHumanVResou
rceVManagement
ANNOTATEDVOUTLINE
, I. WhatVIsVHumanVResourceVManagement?V—
VTheVmanagementVprocessVinvolvesVtheVfollowingVfunctions:Vplanning,Vo
rganizing,Vstaffing,Vleading,VandVcontrolling.VTheV―people‖VorVpersonnelVa
spectsVofVmanagementVjobsVinvolveVconductingVjobVanalyses;VplanningVl
aborVneedsVandVrecruitingVjobVcandidates;VselectingVjobVcandidates;Vorie
ntingVandVtrainingVnewVemployees;VmanagingVwagesVandVsalaries;Vprovi
dingVincentivesVandVbenefits;VappraisingVperformance;Vcommunicating;Vtr
ainingVemployeesVandVdevelopingVmanagers;VbuildingVemployeeVcommit
ment;VbeingVknowledgeableVaboutVequalVopportunity,VaffirmativeVaction,Ve
mployeeVhealthVandVsafety,VandVhandlingVgrievancesVandVlaborVrelations.
A. WhyVIsVHRVManagementVImportantVtoVAllVManagers?V—
VManagersVdon‘tVwantVtoVmakeVmistakesVwhileVmanaging,VsuchVasVhirin
gVtheVwrongVperson,VhavingVtheirVcompanyVtakenVtoVcourtVbecauseVofVd
iscriminatoryVactions,VorV committingVunfairVlaborVpractices.VAsVaVmanag
erVanywhereVinVtheVorganization,VyouVwillVwantVtoVimproveVperformance.
VYouVmayVspendVtimeVasVanVHRVmanagerVorVbecomeVanVentrepreneurV
andVrequireVbasicVandVsomeVadvancedVknowledgeVandVskillsVinVHR.
B. LineVandVStaffVAspectsVofVHRMV—
VAlthoughVmostVfirmsVhaveVaVhumanVresourceVdepartmentVwithVitsVown
Vmanager,VallVmanagersVtendVtoVgetVinvolvedVinVactivitiesVlikeVrecruiting,
Vinterviewing,Vselecting,VandVtraining.
C. LineVVersusVStaffVAuthorityV—
VAuthorityVisVtheVrightVtoVmakeVdecisions,VtoVdirectVtheVworkVofVothers,V
andVtoVgiveVorders.VLineVmanagersVareVauthorizedVtoVdirectVtheVworkVof
Vsubordinates.VTheirVsubordinatesVareVgenerallyVinvolvedVinVworkVthatVdi
rectlyVproducesVorVsellsVtheVcompany‘sVproductVorVservice,VsuchV asVsal
esVorVmanufacturing.VStaffVmanagersVareVauthorizedVtoVassistVandVadvis
eVlineVmanagersVinVaccomplishingVtheirVbasicVgoals.VTheVsubordinatesVo
fVstaffVmanagersVareVgenerallyVinvolvedVinVworkVthatVsupportsVtheVprodu
ctsVorVservices,VinVdepartmentsVsuchVasVPurchasingVorVQualityVControl.V
HRVmanagersVareVgenerallyVstaffVmanagers.
D. LineVManager‘sVHumanVResourceVResponsibilitiesV—
VAllVsupervisorsVareVresponsibleVforVaspectsVofVHR/personnelVtasksVs
uchVasVplacement,Vtraining,VandVdevelopmentVofVemployees.
E. TheVHumanVResourceVDepartmentV—
VTheVHRVdepartmentVprovidesVspecializedVassistanceVsuchVasVactingVas
VaVrecruiter,VEEOVrepresentative,VjobVanalyst,VcompensationVmanager,Vtr
ainingVspecialist,VorVlaborVrelationsVspecialist.
1. ManyVemployersVareVrevampingVhowVtheyVorganizeVtheirVhumanV
resourceVfunctionsVtoVincludeV―sharedVservices‖VorV―distributed‖V
HR.VOthersVmayVuseVcorporateVorVembeddedVteams.
II. TheVTrendsVShapingVHumanVResourceVManagementV—
VTrendsVinVtheVenvironmentVareVchangingVhow VemployersVgetVtheirV
humanVresourceVmanagementVtasksVdone.
A. WorkforceVDemographicsVandVDiversityVTrendsV—
VTheVlaborVforceVisVgettingVolderVandVmoreVmulti-
ethnic.VTheVagingVlaborVforceVpresentsVsignificantVchangesVinVtermsVofVp
otentialVlaborVshortages,VandVmanyVfirmsVareVinstitutingVnewVpoliciesVai
medVatVencouragingVagingVemployeesVtoVstay,VorVatVattractingVpreviousl
yVretiredVemployees.V HighVratesVofVimmigrationValsoVpresentVchallenges
V andV opportunitiesV forV HRV managers.V WithV projectedV workforce
