Billing for snhu
balance due from award change - answer...MPORTANT - students may be calling to
make a payment on their account even though they show a $0 balance (they will be
unable to make payment via the mySNHU portal); please process payment as usual.
• Students who submit an Award Change Request that will result in a balance owed to
SNHU will receive a phone and/or email outreach from Student Financial Services
(daily, from outbound team).
○ The shared spreadsheet will be updated by the Outbound team.
• Students will be required to make a payment in the amount they wish to return prior to
FA Operations processing the Award Change Request.
• Max Auger will monitor the shared spreadsheet. Accounts will be reviewed daily.
○ The campus team will add students as Award Change Requests are reviewed.
• If a payment not made within 14 days, the request will not be processed.
• Once we confirm the payment has been processed, Kevin will notify A/R to apply a
NORD (No Refund) code to ARAC, and FA Operations will proceed with the Award
Change Request.
○ The NORD code will be removed once the funds have been returned to the
Department of Education.
contact info for AR and Paymentprocessing - answerContact Topic
General A/R Inquiries
Credit Card Refunds / Reversals
Donna Petterson Payment Refunds(credit card refunds, paper check refunds, wire
refunds, security deposit refunds)
Bank Mobile Disbursements Refunds
BankMobile Starter Kits
Carmen Perron Expiring checks(from SNHU and BankMobile)
Term Transfers
Jaime Vigeant Foreign Insurance
Tuition Management System (TMS)
Withdrawals, LOA's, Internal Transfers, & Cancellations
Maria Bleiler Billing
Ashley Fragola Saudi (SACM)
, Health Insurance (Domestic)
Grad Fees
Deposit Allocations
EdLink (Undergrad)
Scholarship Invoicing
Processing MBS Charges and Barnes & Noble Charges
Removing Miscellaneous Fees
Billing
Sodexo (billing)
Jessica Pelletier EdLink (Graduate)
VA Billing
W-9 Requests
1098T Requests
Miscellaneous Charge Removals
Cynthia St. Onge Sponsorship Billing (3rd Party)
Book Vouchers (3rd Party)
Vietnam University (VNU)
South Korea University (SKU)
Julie Kirshneur Deferred Tuition Plan (DTP)
Application Fee Refunds
Missing Payments (e.g. checking credit cards, missing checks, missing wires)
Verification of PayPal Payment
credit and collections - answer· At what point is student contacted by Credit &
Collections for a past due balance?
o Students are sent a series of emails regarding their past due balance.
§ 1st communication: Day 25
· This email directs the student to contact SFS.
§ 2nd communication: Day 45
· This email directs the student to contact SFS.
§ 3rd communication: Day 80/90
· This email directs the student to contact Credit & Collections.
§ 4th communication: Day 100
· This email directs the student to contact Credit & Collections.
o The emails come from .
o These emails are sent to both the student's SNHU and personal email (seen in IHS).
perc holds - answer· What PERC Codes/Holds does Credit & Collections use?
o There are a variety of PERC Codes/Holds used by Credit & Collections. The code
along there their descriptions can be found in the Big Book under PERC Holds.
balance due from award change - answer...MPORTANT - students may be calling to
make a payment on their account even though they show a $0 balance (they will be
unable to make payment via the mySNHU portal); please process payment as usual.
• Students who submit an Award Change Request that will result in a balance owed to
SNHU will receive a phone and/or email outreach from Student Financial Services
(daily, from outbound team).
○ The shared spreadsheet will be updated by the Outbound team.
• Students will be required to make a payment in the amount they wish to return prior to
FA Operations processing the Award Change Request.
• Max Auger will monitor the shared spreadsheet. Accounts will be reviewed daily.
○ The campus team will add students as Award Change Requests are reviewed.
• If a payment not made within 14 days, the request will not be processed.
• Once we confirm the payment has been processed, Kevin will notify A/R to apply a
NORD (No Refund) code to ARAC, and FA Operations will proceed with the Award
Change Request.
○ The NORD code will be removed once the funds have been returned to the
Department of Education.
contact info for AR and Paymentprocessing - answerContact Topic
General A/R Inquiries
Credit Card Refunds / Reversals
Donna Petterson Payment Refunds(credit card refunds, paper check refunds, wire
refunds, security deposit refunds)
Bank Mobile Disbursements Refunds
BankMobile Starter Kits
Carmen Perron Expiring checks(from SNHU and BankMobile)
Term Transfers
Jaime Vigeant Foreign Insurance
Tuition Management System (TMS)
Withdrawals, LOA's, Internal Transfers, & Cancellations
Maria Bleiler Billing
Ashley Fragola Saudi (SACM)
, Health Insurance (Domestic)
Grad Fees
Deposit Allocations
EdLink (Undergrad)
Scholarship Invoicing
Processing MBS Charges and Barnes & Noble Charges
Removing Miscellaneous Fees
Billing
Sodexo (billing)
Jessica Pelletier EdLink (Graduate)
VA Billing
W-9 Requests
1098T Requests
Miscellaneous Charge Removals
Cynthia St. Onge Sponsorship Billing (3rd Party)
Book Vouchers (3rd Party)
Vietnam University (VNU)
South Korea University (SKU)
Julie Kirshneur Deferred Tuition Plan (DTP)
Application Fee Refunds
Missing Payments (e.g. checking credit cards, missing checks, missing wires)
Verification of PayPal Payment
credit and collections - answer· At what point is student contacted by Credit &
Collections for a past due balance?
o Students are sent a series of emails regarding their past due balance.
§ 1st communication: Day 25
· This email directs the student to contact SFS.
§ 2nd communication: Day 45
· This email directs the student to contact SFS.
§ 3rd communication: Day 80/90
· This email directs the student to contact Credit & Collections.
§ 4th communication: Day 100
· This email directs the student to contact Credit & Collections.
o The emails come from .
o These emails are sent to both the student's SNHU and personal email (seen in IHS).
perc holds - answer· What PERC Codes/Holds does Credit & Collections use?
o There are a variety of PERC Codes/Holds used by Credit & Collections. The code
along there their descriptions can be found in the Big Book under PERC Holds.
