Concepts Exam with verified answers
2025/2026
A real-time chat with an online customer service representative is an example of _____. - ANS
✔✔instant messaging
An email's subject line should be as comprehensive and detailed as possible. - ANS ✔✔No
Mirabel and Haley work for a software firm. One night at a party, Mirabel takes a picture of
Haley surrounded by empty beer bottles. Mirabel found it funny and wanted to share it on her
Facebook page. Should she do this? Select all that apply. - ANS ✔✔b. No - because the picture
can affect her reputation.
No - because the picture can affect Haley's reputation.
To receive the latest episodes of a podcast, you should subscribe using an RSS feed. - ANS
✔✔Yes
__________ allow(s) large groups to collaboratively create and comment on content, like
articles, and set up guidelines. - ANS ✔✔Wikis
Instant messaging apps require everyone in the conversation to be online simultaneously. - ANS
✔✔No
When posting to a professional networking account, you should share stories and comments
that _____. - ANS ✔✔offer valuable information to your target audience