////////////////////
Publix /
Deli
/ /
Department
/ /
Manager Test Questions With Correct Answers
/ // // // // //
What //does //FIFO //stand //for? //- //CORRECT //ANSWERS(S)✔✔First //in //First //out
What /
/type /
/of /
/equipment /
/is //used //to //merchandise //meat //and //cheese? //- //CORRECT //ANSWERS(S)✔✔Carlson //System
What /
/are /
/the /
/steps /
/of /
/legendary /
/service? //- /
/CORRECT //ANSWERS(S)✔✔1. //Greet //the //customer //by //name //if //possible //and //smile. //
2. //Use //your //observation //skills //to //engage //customer //
3. //Create //their //happily //ever //after //
4. //Thank //the //customer //and //invite //them //back
What /
/do /
/you /
/do /
/in /
,////////////////////
/the /
/first /
/step /
/of /
/legendary /
/customer /
/service? //- /
/CORRECT /
/ANSWERS(S)✔✔Greet /
/all /
/customers /
/when /
/they're /
/within /
/10ft /
/and /
/within /
/10 /
/seconds /
/of /
/entering /
/your /
/department. /
/If /
/you're /
/already /
/working /
/with //
a/
/customer /
/and /
/another /
/one /
/approaches /
/acknowledge /
/the /
/new /
/customer /
, ////////////////////
/with //
a/
/smile, /
/nod /
/and //
a/
/quick //"I'll /
/be /
/right /
/with /
/you." /
/Use /
/customers //names //when //possible //to //make //them //feel //welcome. //You //can //learn //the //names
//of /
/regular /
/customers /
/when /
/they /
/make //
a/
/special /
/item /
/request, /
/fill /
/out /
/an /
/order /
/form, /
/tender //
a/
/transaction //with //a //check //or //credit //card //or //by //their //name //badge //if //they're //wearing //one.
//You //can //also //fry //introducing //yourself //by //name //and //they'll //probably //do //the //same.
What /
/do /
/you /
/do /
Publix /
Deli
/ /
Department
/ /
Manager Test Questions With Correct Answers
/ // // // // //
What //does //FIFO //stand //for? //- //CORRECT //ANSWERS(S)✔✔First //in //First //out
What /
/type /
/of /
/equipment /
/is //used //to //merchandise //meat //and //cheese? //- //CORRECT //ANSWERS(S)✔✔Carlson //System
What /
/are /
/the /
/steps /
/of /
/legendary /
/service? //- /
/CORRECT //ANSWERS(S)✔✔1. //Greet //the //customer //by //name //if //possible //and //smile. //
2. //Use //your //observation //skills //to //engage //customer //
3. //Create //their //happily //ever //after //
4. //Thank //the //customer //and //invite //them //back
What /
/do /
/you /
/do /
/in /
,////////////////////
/the /
/first /
/step /
/of /
/legendary /
/customer /
/service? //- /
/CORRECT /
/ANSWERS(S)✔✔Greet /
/all /
/customers /
/when /
/they're /
/within /
/10ft /
/and /
/within /
/10 /
/seconds /
/of /
/entering /
/your /
/department. /
/If /
/you're /
/already /
/working /
/with //
a/
/customer /
/and /
/another /
/one /
/approaches /
/acknowledge /
/the /
/new /
/customer /
, ////////////////////
/with //
a/
/smile, /
/nod /
/and //
a/
/quick //"I'll /
/be /
/right /
/with /
/you." /
/Use /
/customers //names //when //possible //to //make //them //feel //welcome. //You //can //learn //the //names
//of /
/regular /
/customers /
/when /
/they /
/make //
a/
/special /
/item /
/request, /
/fill /
/out /
/an /
/order /
/form, /
/tender //
a/
/transaction //with //a //check //or //credit //card //or //by //their //name //badge //if //they're //wearing //one.
//You //can //also //fry //introducing //yourself //by //name //and //they'll //probably //do //the //same.
What /
/do /
/you /
/do /
