APPLE DEVICE SUPPORT UPDATED
EXAMINATION RESOURCES 2026 DETAILED
ANSWERS PROVIDED
◍ iCloud always encrypts your backups. True or False? Answer: True
◍ After you perform backup with iCloud, automatic iCloud backups
are turned on. True or false? Answer: True
◍ What is needed to perform an iCloud backup? Answer: Connected
to Wi-Fi, fully charged or at least connected to power. Sufficient
storage for the backup
◍ Material distributed to a user's Managed Apple ID via an MDM
solution can be shared via Family Sharing. True or False? Answer:
False
◍ Can a user with iOS 14 have both a personal Apple ID and
Managed Apple ID on the same device? Answer: No, starting with
iOS users can have both IDs on the same device and enroll in MDM
with a user enrollment as opposed to a device enrollment.
◍ What is the difference between a "device enrollment" and a "user
enrollment"? Answer: Prior to iOS 15 Apple only supported device
enrollments via MDM. A device enrollment allows the admin to
,control the entire device. User enrollment provides an encrypted
separation between work and personal accounts. Admins can only
control certain aspects of the device.
◍ How can you review iCloud settings? Answer: Settings>[your
name]>iCloud
◍ List MDM features that supersede iCloud features. Answer:
FileVault>Recovery Key Escrow supersedes iCloud account recovery.
MDM can disable FindMy/Activation Lock and use the MDM to
locate and lock/erase a lost device. Managed apps can be disabled
from backing up to iCloud, and MDM shared apps cannot be shared
with Family Sharing.
◍ What are the two most common reasons for iCloud backup issues?
Answer: Insufficient storage and an incomplete backup.
◍ What happens if you restore your phone from an incomplete
backup? Answer: Some of your data may be lost. Ensure phone has
sufficient battery or is connected to power prior to initiating backup,
as well as Wi-Fi connection.
◍ How can you buy more iCloud storage? Answer: Settings>[your
name]>iCloud>Manage Storage. Tap buy more storage.
◍ How can data mode be used to let a device continue backup even
without Wi-Fi? Answer: On an iPhone with 5G, you can set Data
,mode to "Allow more Data" so that an iCloud backup can continue
with 5G instead of Wi-Fi.
◍ How can you manage the size of a backup? Answer: Settings>[your
name]>iPhone and check last backup size. You can control what apps
will be backed up to lessen the size of the backup. Settings>[your
name]>iCloud and then toggle apps.
◍ How can you verify the success of an iCloud backup? Answer:
Settings>[your name]>iCloud>iCloud backup and check the date of
the last backup
◍ Explain the benefits of two factor authentication. Answer: Ensures
only you can access your account, even if someone else has your
password. Sends a verification code to your trusted device when
someone tries to login.
◍ How can you turn on two-factor authentication? Answer:
Settings>[your name]>Password and Security. Tap Turn On Two-
factor authentication. Enter the number where you want to receive
verification codes and tap next.
◍ How can you reset your device's password? Answer: If you
currently have access to the device, you can reset the password with
Settings>[your name]>Password and Security>Change password. You
can also create a recovery key.
, ◍ What is a Recovery Key? Answer: A randomly generated 28-
character key that you store in a safe location. It allows you to gain
access to your Apple ID should you forget your password and not
have access to your trusted devices.
◍ What is needed to create and use a recovery key? Answer: Add a
trusted phone number to your Apple ID. Settings>[your
name]>Password and Security>Account Recovery>Recovery
Key>Turn on Recovery Key. With an Apple ID signed into a different
Apple ID than yours: Apple Support App>Passwords and
Security>Reset Apple ID password. Enter the trusted phone number,
enter the verification code sent to the trusted device, and enter the
recovery key that is generated on your device to reset the password.
◍ What should you do when you have a password issue you cannot
resolve? Answer: Submit an Account Recovery request via
iforgot.apple.com. Puts your account into a waiting period in which
you cannot use the device. Eventually you get instruction from Apple
to regain access to your account.
◍ How can you manage data storage? Answer:
Settings>General>iPhone Storage
◍ Where does iOS store data? Answer: Usually within the app itself
in "containers". If you delete a third-party app, the data associated
with the app is also deleted.
◍ How can you update iOS? Answer: Settings>General>Software
Update
EXAMINATION RESOURCES 2026 DETAILED
ANSWERS PROVIDED
◍ iCloud always encrypts your backups. True or False? Answer: True
◍ After you perform backup with iCloud, automatic iCloud backups
are turned on. True or false? Answer: True
◍ What is needed to perform an iCloud backup? Answer: Connected
to Wi-Fi, fully charged or at least connected to power. Sufficient
storage for the backup
◍ Material distributed to a user's Managed Apple ID via an MDM
solution can be shared via Family Sharing. True or False? Answer:
False
◍ Can a user with iOS 14 have both a personal Apple ID and
Managed Apple ID on the same device? Answer: No, starting with
iOS users can have both IDs on the same device and enroll in MDM
with a user enrollment as opposed to a device enrollment.
◍ What is the difference between a "device enrollment" and a "user
enrollment"? Answer: Prior to iOS 15 Apple only supported device
enrollments via MDM. A device enrollment allows the admin to
,control the entire device. User enrollment provides an encrypted
separation between work and personal accounts. Admins can only
control certain aspects of the device.
◍ How can you review iCloud settings? Answer: Settings>[your
name]>iCloud
◍ List MDM features that supersede iCloud features. Answer:
FileVault>Recovery Key Escrow supersedes iCloud account recovery.
MDM can disable FindMy/Activation Lock and use the MDM to
locate and lock/erase a lost device. Managed apps can be disabled
from backing up to iCloud, and MDM shared apps cannot be shared
with Family Sharing.
◍ What are the two most common reasons for iCloud backup issues?
Answer: Insufficient storage and an incomplete backup.
◍ What happens if you restore your phone from an incomplete
backup? Answer: Some of your data may be lost. Ensure phone has
sufficient battery or is connected to power prior to initiating backup,
as well as Wi-Fi connection.
◍ How can you buy more iCloud storage? Answer: Settings>[your
name]>iCloud>Manage Storage. Tap buy more storage.
◍ How can data mode be used to let a device continue backup even
without Wi-Fi? Answer: On an iPhone with 5G, you can set Data
,mode to "Allow more Data" so that an iCloud backup can continue
with 5G instead of Wi-Fi.
◍ How can you manage the size of a backup? Answer: Settings>[your
name]>iPhone and check last backup size. You can control what apps
will be backed up to lessen the size of the backup. Settings>[your
name]>iCloud and then toggle apps.
◍ How can you verify the success of an iCloud backup? Answer:
Settings>[your name]>iCloud>iCloud backup and check the date of
the last backup
◍ Explain the benefits of two factor authentication. Answer: Ensures
only you can access your account, even if someone else has your
password. Sends a verification code to your trusted device when
someone tries to login.
◍ How can you turn on two-factor authentication? Answer:
Settings>[your name]>Password and Security. Tap Turn On Two-
factor authentication. Enter the number where you want to receive
verification codes and tap next.
◍ How can you reset your device's password? Answer: If you
currently have access to the device, you can reset the password with
Settings>[your name]>Password and Security>Change password. You
can also create a recovery key.
, ◍ What is a Recovery Key? Answer: A randomly generated 28-
character key that you store in a safe location. It allows you to gain
access to your Apple ID should you forget your password and not
have access to your trusted devices.
◍ What is needed to create and use a recovery key? Answer: Add a
trusted phone number to your Apple ID. Settings>[your
name]>Password and Security>Account Recovery>Recovery
Key>Turn on Recovery Key. With an Apple ID signed into a different
Apple ID than yours: Apple Support App>Passwords and
Security>Reset Apple ID password. Enter the trusted phone number,
enter the verification code sent to the trusted device, and enter the
recovery key that is generated on your device to reset the password.
◍ What should you do when you have a password issue you cannot
resolve? Answer: Submit an Account Recovery request via
iforgot.apple.com. Puts your account into a waiting period in which
you cannot use the device. Eventually you get instruction from Apple
to regain access to your account.
◍ How can you manage data storage? Answer:
Settings>General>iPhone Storage
◍ Where does iOS store data? Answer: Usually within the app itself
in "containers". If you delete a third-party app, the data associated
with the app is also deleted.
◍ How can you update iOS? Answer: Settings>General>Software
Update
