Case Management Final Exam
1. 1,2,4 (Implementation, Planning, & Assessing): Which of the following are phases of case management?
1.Implementation
2.Planning
3.Finalizing
4.Assessing
2. D. Client participation: Which of the following tasks of case management could occur in all phases of the case management
process?
a. Criticism
b.Assessment
c. Consulting with other case managers
d.Client participation
3. A. To complete services in a timely fashion.: Which of the following is NOT a fundamental principle or goal of case
management?
a. To complete services in a timely fashion
b.Client empowerment
c. Continuity of care
d.Equal access to services/advocacy
4. B. Resources, costs and outcomes: How might a case manager measure their level of efficiency? a. Resources required
b.Resources, costs and outcomes
c. Outcomes achieved
d.Cost of services
5. a. Expecting the client to make decisions without help: Which of the following does NOT represent the definition of client
empowerment?
a. Expecting the client to make decisions without help
b.Moving the client toward self-sufficiency
,c. Respecting the client as an individual
d.Placing the client in a partnership role
Hide
6. D (1,2,3,4): Which of the following represent the focus of proper case management evaluation?
1.Client progress and satisfaction
2.Integration of services
3.Relevance for the client
4.Quality of services
7. C. Independence: Which of the following is NOT a skill necessary for contemporary case managers? a. Networking
b.Referral
c. Independence
d.Teamwork
8.true: The role of the government in the lives of clients is an important aspect of case management.
TRUE OR FALSE
9.A. control: The word "manage" in case management can be seen as connoting a. control
b.service
c. quality
d.ownership
10. A. Directing service providers: The dual role of case management does NOT include which of the following?
a. Directing service providers
b.Linking services
c. Monitoring services
d.Providing direct services
11. TRUE: Case management is defined and mandated through federal regulation.
, Case Management Final Exam
TRUE OR FALSE
12. C. service delivery: According to your text, case management today is more a part of ________ than ever before.
a. eligibility criteria
b.administrative tasks
c. service delivery
d.financial resources
13. TRUE: One aspect of quality care implies a commitment that respects the rights of the client and demands
accountability on the part of human service professionals.
TRUE OR FALSE
14. D. throughout the process: Evaluation in case management takes place _________. a. at the beginning of the
process
b.at the end of the process
c. three times during the process
d.throughout the process
15. FALSE: Client empowerment in case management means expecting clients to take care of many responsibilities on their
own.
TRUE OR FALSE
16. A. 1,2,4: What did Ozarin (1978) define as the three elements for case management success?
1.Responsibility
2.Continuity
3.Communication
4.Accountability
17. D. to monitor the quality of care: The purpose of managed care is to authorize the type of service and the length of time
service is provided as well as ____________.
a. to help the client through crisis
b.to provide clients with their providers of choice
, c. to help providers communicate with clients
d.to monitor the quality of care
18. A. social casework: Social diagnosis, developed by Mary Richmond, later came to be known as _________. a. social casework
b.sociology
c. quality of care
d.medical diagnosis
19. C. Client involvement: What basic principle of current case management was particularly emphasized by the Rehabilitation Act
of 1973?
a. Accountability
b.Documentation
c. Client involvement
d.Responsibility
20. D. 1,2,4: Which of the following represent models of managed care?
1.PPO
2.POS
3.HPO
4.HMO
21. A. 1,4: Which of the following are requirements for obtaining the Certified Social Work Case Manager (C-SWMC) designation?
1.A baccalaureate degree in social work from an accredited university
2.A passing score on the International Association of Social Workers Case Management Examination
3.Membership in the National Association of Social Workers section for case managers
4.Documentation of at least 3 years and 4500 hours of paid, supervised, post-BSW professional experience in an organization or
agency that provides case management services
22. TRUE: The Rehabilitation Act of 1973 addressed client involvement.
TRUE OR FALSE
1. 1,2,4 (Implementation, Planning, & Assessing): Which of the following are phases of case management?
1.Implementation
2.Planning
3.Finalizing
4.Assessing
2. D. Client participation: Which of the following tasks of case management could occur in all phases of the case management
process?
a. Criticism
b.Assessment
c. Consulting with other case managers
d.Client participation
3. A. To complete services in a timely fashion.: Which of the following is NOT a fundamental principle or goal of case
management?
a. To complete services in a timely fashion
b.Client empowerment
c. Continuity of care
d.Equal access to services/advocacy
4. B. Resources, costs and outcomes: How might a case manager measure their level of efficiency? a. Resources required
b.Resources, costs and outcomes
c. Outcomes achieved
d.Cost of services
5. a. Expecting the client to make decisions without help: Which of the following does NOT represent the definition of client
empowerment?
a. Expecting the client to make decisions without help
b.Moving the client toward self-sufficiency
,c. Respecting the client as an individual
d.Placing the client in a partnership role
Hide
6. D (1,2,3,4): Which of the following represent the focus of proper case management evaluation?
1.Client progress and satisfaction
2.Integration of services
3.Relevance for the client
4.Quality of services
7. C. Independence: Which of the following is NOT a skill necessary for contemporary case managers? a. Networking
b.Referral
c. Independence
d.Teamwork
8.true: The role of the government in the lives of clients is an important aspect of case management.
TRUE OR FALSE
9.A. control: The word "manage" in case management can be seen as connoting a. control
b.service
c. quality
d.ownership
10. A. Directing service providers: The dual role of case management does NOT include which of the following?
a. Directing service providers
b.Linking services
c. Monitoring services
d.Providing direct services
11. TRUE: Case management is defined and mandated through federal regulation.
, Case Management Final Exam
TRUE OR FALSE
12. C. service delivery: According to your text, case management today is more a part of ________ than ever before.
a. eligibility criteria
b.administrative tasks
c. service delivery
d.financial resources
13. TRUE: One aspect of quality care implies a commitment that respects the rights of the client and demands
accountability on the part of human service professionals.
TRUE OR FALSE
14. D. throughout the process: Evaluation in case management takes place _________. a. at the beginning of the
process
b.at the end of the process
c. three times during the process
d.throughout the process
15. FALSE: Client empowerment in case management means expecting clients to take care of many responsibilities on their
own.
TRUE OR FALSE
16. A. 1,2,4: What did Ozarin (1978) define as the three elements for case management success?
1.Responsibility
2.Continuity
3.Communication
4.Accountability
17. D. to monitor the quality of care: The purpose of managed care is to authorize the type of service and the length of time
service is provided as well as ____________.
a. to help the client through crisis
b.to provide clients with their providers of choice
, c. to help providers communicate with clients
d.to monitor the quality of care
18. A. social casework: Social diagnosis, developed by Mary Richmond, later came to be known as _________. a. social casework
b.sociology
c. quality of care
d.medical diagnosis
19. C. Client involvement: What basic principle of current case management was particularly emphasized by the Rehabilitation Act
of 1973?
a. Accountability
b.Documentation
c. Client involvement
d.Responsibility
20. D. 1,2,4: Which of the following represent models of managed care?
1.PPO
2.POS
3.HPO
4.HMO
21. A. 1,4: Which of the following are requirements for obtaining the Certified Social Work Case Manager (C-SWMC) designation?
1.A baccalaureate degree in social work from an accredited university
2.A passing score on the International Association of Social Workers Case Management Examination
3.Membership in the National Association of Social Workers section for case managers
4.Documentation of at least 3 years and 4500 hours of paid, supervised, post-BSW professional experience in an organization or
agency that provides case management services
22. TRUE: The Rehabilitation Act of 1973 addressed client involvement.
TRUE OR FALSE
