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CLEET CERTIFICATION PHASE 1 NEWLY
UPDATED EXAM QUESTIONS AND CORRECT
ANSWERS
Two customers at your employers store get your attention
because of their tone of voice and because you can hear them
from some distance away. As you approach the customers, you
decide that they are in fact, arguing over something. Other
customers are staring at the two people who are arguing. What
should be your first response? - ANSWER-Calmly explain that
the dispute is disturbing others.
How can you maintain your professionalism when
communicating with the media? - ANSWER-Be pleasant at all
times.
What is the proper response to a request to answer questions
from the media? - ANSWER-Refer media representatives to
your supervisor.
In addition to being understanding when making a court
appearance, you should also be: - ANSWER-Yourself.
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What is one way of maintaining your credibility during a court
appearance? - ANSWER-Project a professional image.
When finishing an emergency call, should you hang up the
telephone first? - ANSWER-No.
If you answer the telephone and the person the caller wants
may not be reached, what should you do? - ANSWER-Explain
the reason the person may not be reached.
When reporting an emergency over the telephone, you should:
- ANSWER-Follow all directions given by the emergency
dispatcher.
At what level should you speak when using a radio? -
ANSWER-Just above a normal conversational level.
Which of the following is commonly a responsibility for
assisting the public? - ANSWER-Directing visitors/employees
to various areas on the premises.
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Which statement accurately describes the role of the security
guard in quieting a dispute? - ANSWER-You are an outsider to
the argument.
You are working as a security guard at the Happy Valley
Apartments complex. While at your post one evening, at 6:45
pm, you receive a telephone call from a resident of the complex
about a very loud argument in building C, apartment 7. As you
approach the apartment, you can hear the argument clearly.
The husband answers the door after you have knocked twice.
When the door finally opens, you can see past the husband's
shoulder into the kitchen, and notice that the woman inside is
visibly shaken and is crying. - ANSWER-Gently but firmly
advise the participants to resolve their argument quietly.
Which of the following are guidelines for communicating with
people? - ANSWER-Remain calm, never lose your cool
towards a person.
Which of the following is a guideline for communicating across
language barriers? - ANSWER-Be patient and respect the
other persons attempts to communicate with you.
Which of the following is an example of empathy? - ANSWER-
Elizabeth tries to put herself in the other persons shoes.
CLEET CERTIFICATION PHASE 1 NEWLY
UPDATED EXAM QUESTIONS AND CORRECT
ANSWERS
Two customers at your employers store get your attention
because of their tone of voice and because you can hear them
from some distance away. As you approach the customers, you
decide that they are in fact, arguing over something. Other
customers are staring at the two people who are arguing. What
should be your first response? - ANSWER-Calmly explain that
the dispute is disturbing others.
How can you maintain your professionalism when
communicating with the media? - ANSWER-Be pleasant at all
times.
What is the proper response to a request to answer questions
from the media? - ANSWER-Refer media representatives to
your supervisor.
In addition to being understanding when making a court
appearance, you should also be: - ANSWER-Yourself.
,2|Page
What is one way of maintaining your credibility during a court
appearance? - ANSWER-Project a professional image.
When finishing an emergency call, should you hang up the
telephone first? - ANSWER-No.
If you answer the telephone and the person the caller wants
may not be reached, what should you do? - ANSWER-Explain
the reason the person may not be reached.
When reporting an emergency over the telephone, you should:
- ANSWER-Follow all directions given by the emergency
dispatcher.
At what level should you speak when using a radio? -
ANSWER-Just above a normal conversational level.
Which of the following is commonly a responsibility for
assisting the public? - ANSWER-Directing visitors/employees
to various areas on the premises.
, 3|Page
Which statement accurately describes the role of the security
guard in quieting a dispute? - ANSWER-You are an outsider to
the argument.
You are working as a security guard at the Happy Valley
Apartments complex. While at your post one evening, at 6:45
pm, you receive a telephone call from a resident of the complex
about a very loud argument in building C, apartment 7. As you
approach the apartment, you can hear the argument clearly.
The husband answers the door after you have knocked twice.
When the door finally opens, you can see past the husband's
shoulder into the kitchen, and notice that the woman inside is
visibly shaken and is crying. - ANSWER-Gently but firmly
advise the participants to resolve their argument quietly.
Which of the following are guidelines for communicating with
people? - ANSWER-Remain calm, never lose your cool
towards a person.
Which of the following is a guideline for communicating across
language barriers? - ANSWER-Be patient and respect the
other persons attempts to communicate with you.
Which of the following is an example of empathy? - ANSWER-
Elizabeth tries to put herself in the other persons shoes.
