2
CMAA NHA Certification Exam with precise detailed || || || || || || ||
solutions
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the
|| || || || || || || || || || || || || || || || || || ||
practice. Which of the following methods should the MAA use to mail the letter? Certified mail,
|| || || || || || || || || || || || || || || ||
first-class mail, priority, or standard? - ✔✔Certified Mail || || || || || || ||
A MAA should verify a patient's CPT code for which of the following processes: Coordination of
|| || || || || || || || || || || || || || || ||
Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a
|| || || || || || || || || || ||
referral? - ✔✔Obtaining prior authorization || || || ||
Prior to an invasive procedure, a patient asks an MAA about other options that are available.
|| || || || || || || || || || || || || || || ||
Which action should the MAA take? Inform the patient of commonly used alternatives; Advise
|| || || || || || || || || || || || || ||
patient to ask the provider for alternatives; seek out a clinical MA to explain alternatives; Provide
|| || || || || || || || || || || || || || || ||
the patient with alternate providers phone numbers. - ✔✔Advise the patient to ask the provider
|| || || || || || || || || || || || || || ||
for alternatives.
||
Which of the following abbreviations should a MAA use to document a patient history of a
|| || || || || || || || || || || || || || || ||
stroke? CHF; CVA; MI; or MS? - ✔✔CVA (means Cerebrovascular accident AKA stroke)
|| || || || || || || || || || || ||
Which of the following items is appropriate to purchase with petty cash: Postage owed for
|| || || || || || || || || || || || || || ||
equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the
|| || || || || || || || || || || || || || || || ||
providers cell phone payment. - ✔✔Postage owed for equipment delivery
|| || || || || || || || ||
When performing closing procedures for the day, which of the following must me secured with a
|| || || || || || || || || || || || || || || ||
lock and key? Exam rooms; scheduling book; baking deposit slip; Provider's prescription pad -
|| || || || || || || || || || || || || ||
✔✔provider's prescription pad || ||
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or
|| || || || || || || || || || || || || ||
EBB - ✔✔EEG || ||
,2
An MAA observes another office worker altering notes in a patient's record to justify medical
|| || || || || || || || || || || || || || ||
necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing;
|| || || || || || || || || || || || || ||
Unbundling. - ✔✔Fraud || ||
A patient receives an EOB stating services will not be covered because of Out-of-pocket medical
|| || || || || || || || || || || || || || ||
expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount;
|| || || || || || || || || || || || || ||
Coinsurance. - ✔✔Deductible || ||
Which of the following is an example of open hours scheduling? Patients arrive at their own
|| || || || || || || || || || || || || || || ||
convenience; Multiple patients are seen and one time; patients who have similar diagnoses are || || || || || || || || || || || || || ||
sched for the same time; or multiple patients are scheduled at the beginning of each hour? -
|| || || || || || || || || || || || || || || || ||
✔✔Patients arrive at their own convenience. || || || || ||
Which of the following is the most efficient method for an MAA to collect payment for services?
|| || || || || || || || || || || || || || || || ||
Collect the amount due at the time of the patient's visit; send a monthly statement to the patient;
|| || || || || || || || || || || || || || || || || ||
call the patient to establish payment plan; or use an outside collection agency. - ✔✔Collect the
|| || || || || || || || || || || || || || || ||
amount due at the time of the patient's visit.
|| || || || || || || ||
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy;
|| || || || || || || || || || || || || ||
Episiotomy; Colostomy; or Thoracotomy? - ✔✔Lymphadenectomy || || || || ||
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the
|| || || || || || || || || || || || || || || || || || ||
patient to call the insurance carrier; advise the patient that the copay will be added to their bill; or
|| || || || || || || || || || || || || || || || || || ||
inform the patient the copay is due at the time of service. - ✔✔Inform the patient the copay is due
|| || || || || || || || || || || || || || || || || || || ||
at the time of service.
|| || || ||
A 3rd party payer is requesting documentation to support billed services. Which of the following
|| || || || || || || || || || || || || || ||
is the appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure
|| || || || || || || || || || || || ||
form; Progress notes; patient registration form? - ✔✔Progress notes.
|| || || || || || || ||
Which of the following actions is an MAA's priority when pulling daily charts? Place charts in
|| || || || || || || || || || || || || || || ||
appropriate exam room; review appointment schedule; review charts for accuracy; arrange charts
|| || || || || || || || || || || ||
sequentially. - ✔✔Review appointment schedule. || || || ||
, 2
In addition to a witness and the adult patient, which of the following individuals must be present
|| || || || || || || || || || || || || || || || ||
for an informed consent signature? A Family member; Lawyer; office manager; or provider. -
|| || || || || || || || || || || || || ||
✔✔Provider
All pages of a patient's medical record must include which of the following information:
|| || || || || || || || || || || || || ||
Insurance ID number; Patient address; patient name; or ss number - ✔✔patient name || || || || || || || || || || || ||
Which of the following medical record filing systems protects patients' privacy and allows for
|| || || || || || || || || || || || || ||
unlimited expansion in a high-volume office? Numeric; alphabetical; subject filing; or
|| || || || || || || || || || ||
chronological? - ✔✔Numeric || ||
Which of the following should an MAA give to a patient when scheduling a routine visit: an
|| || || || || || || || || || || || || || || || ||
encounter form for the next visit; a copy of the patient's prescriptions; a financial responsibility
|| || || || || || || || || || || || || || ||
form; or an appointment reminder? - ✔✔An appointment reminder.
|| || || || || || || ||
A new patient provides an MAA with her parent's medicare card. The patient states that she is a
|| || || || || || || || || || || || || || || || || ||
dependent and is eligible to use the card. What should the MAA do? Accept the medicare card; || || || || || || || || || || || || || || || || ||
contact medicare to see if the patient is a covered dependent; explain to the patient that medicare
|| || || || || || || || || || || || || || || || ||
does not cover dependents; or include the parent's name on the superbill? - ✔✔Explain to the
|| || || || || || || || || || || || || || || ||
patient that medicare does not cover dependents. || || || || || ||
According to the affordable care act of 2010, what is the maximum allowable time from the date || || || || || || || || || || || || || || || || ||
of service that a claim can be submitted to medicare? 30 days; 6 months; 12 months; or 32
|| || || || || || || || || || || || || || || || || ||
months? - ✔✔12 Months || || ||
When a patient requires a diagnostic procedure, which of the following is required? Written order
|| || || || || || || || || || || || || || ||
from provider; referral form; insurance request form; or a written letter of release? - ✔✔written
|| || || || || || || || || || || || || || ||
order from provider. || ||
A patient with medicare and has had a physical 10 months ago calls in to schedule another
|| || || || || || || || || || || || || || || || ||
physical within the week. What should the MAA do? Explain to the patient that the physical
|| || || || || || || || || || || || || || || ||
cannot be scheduled for another 2 months; schedule the physical within the week; record the
|| || || || || || || || || || || || || || ||
CMAA NHA Certification Exam with precise detailed || || || || || || ||
solutions
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the
|| || || || || || || || || || || || || || || || || || ||
practice. Which of the following methods should the MAA use to mail the letter? Certified mail,
|| || || || || || || || || || || || || || || ||
first-class mail, priority, or standard? - ✔✔Certified Mail || || || || || || ||
A MAA should verify a patient's CPT code for which of the following processes: Coordination of
|| || || || || || || || || || || || || || || ||
Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a
|| || || || || || || || || || ||
referral? - ✔✔Obtaining prior authorization || || || ||
Prior to an invasive procedure, a patient asks an MAA about other options that are available.
|| || || || || || || || || || || || || || || ||
Which action should the MAA take? Inform the patient of commonly used alternatives; Advise
|| || || || || || || || || || || || || ||
patient to ask the provider for alternatives; seek out a clinical MA to explain alternatives; Provide
|| || || || || || || || || || || || || || || ||
the patient with alternate providers phone numbers. - ✔✔Advise the patient to ask the provider
|| || || || || || || || || || || || || || ||
for alternatives.
||
Which of the following abbreviations should a MAA use to document a patient history of a
|| || || || || || || || || || || || || || || ||
stroke? CHF; CVA; MI; or MS? - ✔✔CVA (means Cerebrovascular accident AKA stroke)
|| || || || || || || || || || || ||
Which of the following items is appropriate to purchase with petty cash: Postage owed for
|| || || || || || || || || || || || || || ||
equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the
|| || || || || || || || || || || || || || || || ||
providers cell phone payment. - ✔✔Postage owed for equipment delivery
|| || || || || || || || ||
When performing closing procedures for the day, which of the following must me secured with a
|| || || || || || || || || || || || || || || ||
lock and key? Exam rooms; scheduling book; baking deposit slip; Provider's prescription pad -
|| || || || || || || || || || || || || ||
✔✔provider's prescription pad || ||
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or
|| || || || || || || || || || || || || ||
EBB - ✔✔EEG || ||
,2
An MAA observes another office worker altering notes in a patient's record to justify medical
|| || || || || || || || || || || || || || ||
necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing;
|| || || || || || || || || || || || || ||
Unbundling. - ✔✔Fraud || ||
A patient receives an EOB stating services will not be covered because of Out-of-pocket medical
|| || || || || || || || || || || || || || ||
expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount;
|| || || || || || || || || || || || || ||
Coinsurance. - ✔✔Deductible || ||
Which of the following is an example of open hours scheduling? Patients arrive at their own
|| || || || || || || || || || || || || || || ||
convenience; Multiple patients are seen and one time; patients who have similar diagnoses are || || || || || || || || || || || || || ||
sched for the same time; or multiple patients are scheduled at the beginning of each hour? -
|| || || || || || || || || || || || || || || || ||
✔✔Patients arrive at their own convenience. || || || || ||
Which of the following is the most efficient method for an MAA to collect payment for services?
|| || || || || || || || || || || || || || || || ||
Collect the amount due at the time of the patient's visit; send a monthly statement to the patient;
|| || || || || || || || || || || || || || || || || ||
call the patient to establish payment plan; or use an outside collection agency. - ✔✔Collect the
|| || || || || || || || || || || || || || || ||
amount due at the time of the patient's visit.
|| || || || || || || ||
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy;
|| || || || || || || || || || || || || ||
Episiotomy; Colostomy; or Thoracotomy? - ✔✔Lymphadenectomy || || || || ||
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the
|| || || || || || || || || || || || || || || || || || ||
patient to call the insurance carrier; advise the patient that the copay will be added to their bill; or
|| || || || || || || || || || || || || || || || || || ||
inform the patient the copay is due at the time of service. - ✔✔Inform the patient the copay is due
|| || || || || || || || || || || || || || || || || || || ||
at the time of service.
|| || || ||
A 3rd party payer is requesting documentation to support billed services. Which of the following
|| || || || || || || || || || || || || || ||
is the appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure
|| || || || || || || || || || || || ||
form; Progress notes; patient registration form? - ✔✔Progress notes.
|| || || || || || || ||
Which of the following actions is an MAA's priority when pulling daily charts? Place charts in
|| || || || || || || || || || || || || || || ||
appropriate exam room; review appointment schedule; review charts for accuracy; arrange charts
|| || || || || || || || || || || ||
sequentially. - ✔✔Review appointment schedule. || || || ||
, 2
In addition to a witness and the adult patient, which of the following individuals must be present
|| || || || || || || || || || || || || || || || ||
for an informed consent signature? A Family member; Lawyer; office manager; or provider. -
|| || || || || || || || || || || || || ||
✔✔Provider
All pages of a patient's medical record must include which of the following information:
|| || || || || || || || || || || || || ||
Insurance ID number; Patient address; patient name; or ss number - ✔✔patient name || || || || || || || || || || || ||
Which of the following medical record filing systems protects patients' privacy and allows for
|| || || || || || || || || || || || || ||
unlimited expansion in a high-volume office? Numeric; alphabetical; subject filing; or
|| || || || || || || || || || ||
chronological? - ✔✔Numeric || ||
Which of the following should an MAA give to a patient when scheduling a routine visit: an
|| || || || || || || || || || || || || || || || ||
encounter form for the next visit; a copy of the patient's prescriptions; a financial responsibility
|| || || || || || || || || || || || || || ||
form; or an appointment reminder? - ✔✔An appointment reminder.
|| || || || || || || ||
A new patient provides an MAA with her parent's medicare card. The patient states that she is a
|| || || || || || || || || || || || || || || || || ||
dependent and is eligible to use the card. What should the MAA do? Accept the medicare card; || || || || || || || || || || || || || || || || ||
contact medicare to see if the patient is a covered dependent; explain to the patient that medicare
|| || || || || || || || || || || || || || || || ||
does not cover dependents; or include the parent's name on the superbill? - ✔✔Explain to the
|| || || || || || || || || || || || || || || ||
patient that medicare does not cover dependents. || || || || || ||
According to the affordable care act of 2010, what is the maximum allowable time from the date || || || || || || || || || || || || || || || || ||
of service that a claim can be submitted to medicare? 30 days; 6 months; 12 months; or 32
|| || || || || || || || || || || || || || || || || ||
months? - ✔✔12 Months || || ||
When a patient requires a diagnostic procedure, which of the following is required? Written order
|| || || || || || || || || || || || || || ||
from provider; referral form; insurance request form; or a written letter of release? - ✔✔written
|| || || || || || || || || || || || || || ||
order from provider. || ||
A patient with medicare and has had a physical 10 months ago calls in to schedule another
|| || || || || || || || || || || || || || || || ||
physical within the week. What should the MAA do? Explain to the patient that the physical
|| || || || || || || || || || || || || || || ||
cannot be scheduled for another 2 months; schedule the physical within the week; record the
|| || || || || || || || || || || || || || ||
