2
CMAA EXAM WITH 100% ACCURATE DETAILED || || || || || ||
ANSWERS
Which of the following items should a medical administrative assistant forward to a provider who
|| || || || || || || || || || || || || || ||
is away from the office? - ✔✔Urgent mail
|| || || || || || ||
A medical administrative assistant is preparing to mail a medical device to a patient. Which of the
|| || || || || || || || || || || || || || || || ||
following types of extra services should the assistant use to ensure the package has protection
|| || || || || || || || || || || || || || ||
against loss or damage of up to $5,000? - ✔✔Insured Mail
|| || || || || || || || || ||
Insured mail is an extra service providing protection against loss or damage of up to $5,000.
|| || || || || || || || || || || || || || ||
Which of the following tasks should a medical administrative assistant perform? - ✔✔Complete
|| || || || || || || || || || || || ||
an inventory list of office supplies.
|| || || || ||
The assistant should complete an inventory of office supplies.
|| || || || || || || ||
A medical administrative assistant is creating an appointment for a patient. Which of the
|| || || || || || || || || || || || || ||
following actions should the assistant take first? - ✔✔Confirm the patient or caller's identity.
|| || || || || || || || || || || || ||
Confirming the patient or caller identity is the first step taken by the assistant and is important in
|| || || || || || || || || || || || || || || || || ||
avoiding duplicate records and verifying identifiers, such as name and date of birth.
|| || || || || || || || || || || ||
A medical administrative assistant discovers two charts that they suspect are for the same patient.
|| || || || || || || || || || || || || || ||
Which of the following are two identifiers the assistant should check to ensure the two charts are
|| || || || || || || || || || || || || || || || ||
for the same patient? - ✔✔Patient's last name and date of birth
|| || || || || || || || || || ||
The assistant should check the patient's last name and date of birth to ensure the two charts are for
|| || || || || || || || || || || || || || || || || || ||
the same patient.
|| ||
,2
Which of the following is the process of determining how long specific account balances have
|| || || || || || || || || || || || || || ||
been outstanding? - ✔✔Account aging
|| || || ||
The process of determining how long specific account balances have been outstanding is called
|| || || || || || || || || || || || || ||
account aging. ||
A medical administrative assistant is interacting with a patient who is uncooperative and is
|| || || || || || || || || || || || || ||
displaying emotional distress due to an extended wait time to see the provider. Which of the
|| || || || || || || || || || || || || || || ||
following actions should the assistant take? - ✔✔Express empathy to the patient.
|| || || || || || || || || || ||
The assistant should express empathy to the patient.
|| || || || || || ||
Which of the following types of consent should a medical administrative assistant rely upon when
|| || || || || || || || || || || || || ||
a patient cannot speak for themselves due to a medical emergency? - ✔✔Implied
|| || || || || || || || || || || || ||
Implied consent involves the patient consenting by nonverbal action or conduct, such as when the
|| || || || || || || || || || || || || || ||
patient cannot speak for themselves due to a medical emergency.
|| || || || || || || || ||
Which of the following involves groups of health care providers working in collaboration to
|| || || || || || || || || || || || || ||
provide high-quality patient care to Medicare recipients? - ✔✔Accountable Care Organization
|| || || || || || || || || || ||
(ACO)
An ACO involves groups of health care providers working together to coordinate high-quality
|| || || || || || || || || || || || ||
patient care for Medicare recipients.
|| || || ||
A third-party payer is requesting documentation to support billed services. Which of the
|| || || || || || || || || || || || ||
following is the appropriate document the medical administrative assistant should forward to the
|| || || || || || || || || || || || ||
third-party payer? - ✔✔Progress Notes || || || ||
,2
Progress notes are part of the medical chart and include documentation pertaining to diagnostic
|| || || || || || || || || || || || || ||
findings. These documents are authorized to be forwarded to third-party payers to support billed
|| || || || || || || || || || || || || ||
services.
A medical administrative assistant is verifying a patient's insurance coverage. After making a
|| || || || || || || || || || || || ||
photocopy of the patient's insurance card, which of the following actions should the assistant take
|| || || || || || || || || || || || || || ||
next? - ✔✔Add the date to the photocopy of the card.
|| || || || || || || || || ||
The next step the assistant should take is timestamping the date the copy was made or writing in
|| || || || || || || || || || || || || || || || || ||
the date on the copy.
|| || || ||
Which of the following is the part of the endocrine system that produces melatonin and regulates
|| || || || || || || || || || || || || || || ||
sleep patterns? - ✔✔Pineal gland
|| || || ||
The pineal gland is located in the brain and produces melatonin, which regulates sleep.
|| || || || || || || || || || || || ||
Which of the following establishes the units used to determine Medicare fee schedules based on
|| || || || || || || || || || || || || || ||
overhead expenses, amount of work involved, and cost of malpractice insurance? - ✔✔Resource-
|| || || || || || || || || || || ||
based relative value scale (RBRVS)
|| || || ||
A RBRVS establishes the units used in determining Medicare fee schedules based on overhead
|| || || || || || || || || || || || || ||
expenses, amount of work involved, and cost of malpractice || || || || || || || ||
insurance
Which of the following actions should a medical administrative assistant take when processing
|| || || || || || || || || || || || ||
critical mail for a provider who is out on vacation? - ✔✔Consult with an on-call provider about
|| || || || || || || || || || || || || || || || ||
the mail.
||
The provider might prefer that the assistant consult with an on-call provider about critical mail
|| || || || || || || || || || || || || || ||
rather than directly contacting the provider, who is on vacation.
|| || || || || || || || ||
, 2
A medical administrative assistant should identify that which of the following ensures security of
|| || || || || || || || || || || || || ||
patient medical records? - ✔✔Providing each staff member with their own individual login and
|| || || || || || || || || || || || || ||
password to access the records || || || ||
The assistant should identify that providing each staff member with their own individual login
|| || || || || || || || || || || || || ||
and password ensures security of patient medical records.
|| || || || || || ||
A medical administrative assistant is checking in several patients who showed up at the same time
|| || || || || || || || || || || || || || ||
and are frustrated due to the extended wait period. Which of the following actions should the
|| || || || || || || || || || || || || || || || ||
assistant take first to manage the frustrated patients? - ✔✔Greet each patient with a smile.
|| || || || || || || || || || || || || ||
This is the first step the assistant should take.
|| || || || || || || ||
A medical administrative assistant should recognize that which of the following abbreviations is
|| || || || || || || || || || || || ||
correct according to The Joint Commission's "Do
|| || || || || ||
Not Use" list? - ✔✔PO
|| || || ||
PO is an abbreviation that is used to represent "by mouth" in prescriptions. It is not on The Joint
|| || || || || || || || || || || || || || || || || || ||
Commission's "Do Not Use" list and can be included in documentation. || || || || || || || || || ||
Which of the following medical terms defines painful movement of the body or a body part? -
|| || || || || || || || || || || || || || || || ||
✔✔Dyskinesia
Dys- (painful or difficult) and -kinesia (movement) combine to make the word dyskinesia,
|| || || || || || || || || || || || ||
defined as painful movement of the body or a body part.
|| || || || || || || || || ||
Which of the following might a practice manager use to promote engagement for a team of
|| || || || || || || || || || || || || || || ||
medical administrative assistants? - ✔✔Staff training || || || || ||
Staff training can promote team engagement.
|| || || || ||
CMAA EXAM WITH 100% ACCURATE DETAILED || || || || || ||
ANSWERS
Which of the following items should a medical administrative assistant forward to a provider who
|| || || || || || || || || || || || || || ||
is away from the office? - ✔✔Urgent mail
|| || || || || || ||
A medical administrative assistant is preparing to mail a medical device to a patient. Which of the
|| || || || || || || || || || || || || || || || ||
following types of extra services should the assistant use to ensure the package has protection
|| || || || || || || || || || || || || || ||
against loss or damage of up to $5,000? - ✔✔Insured Mail
|| || || || || || || || || ||
Insured mail is an extra service providing protection against loss or damage of up to $5,000.
|| || || || || || || || || || || || || || ||
Which of the following tasks should a medical administrative assistant perform? - ✔✔Complete
|| || || || || || || || || || || || ||
an inventory list of office supplies.
|| || || || ||
The assistant should complete an inventory of office supplies.
|| || || || || || || ||
A medical administrative assistant is creating an appointment for a patient. Which of the
|| || || || || || || || || || || || || ||
following actions should the assistant take first? - ✔✔Confirm the patient or caller's identity.
|| || || || || || || || || || || || ||
Confirming the patient or caller identity is the first step taken by the assistant and is important in
|| || || || || || || || || || || || || || || || || ||
avoiding duplicate records and verifying identifiers, such as name and date of birth.
|| || || || || || || || || || || ||
A medical administrative assistant discovers two charts that they suspect are for the same patient.
|| || || || || || || || || || || || || || ||
Which of the following are two identifiers the assistant should check to ensure the two charts are
|| || || || || || || || || || || || || || || || ||
for the same patient? - ✔✔Patient's last name and date of birth
|| || || || || || || || || || ||
The assistant should check the patient's last name and date of birth to ensure the two charts are for
|| || || || || || || || || || || || || || || || || || ||
the same patient.
|| ||
,2
Which of the following is the process of determining how long specific account balances have
|| || || || || || || || || || || || || || ||
been outstanding? - ✔✔Account aging
|| || || ||
The process of determining how long specific account balances have been outstanding is called
|| || || || || || || || || || || || || ||
account aging. ||
A medical administrative assistant is interacting with a patient who is uncooperative and is
|| || || || || || || || || || || || || ||
displaying emotional distress due to an extended wait time to see the provider. Which of the
|| || || || || || || || || || || || || || || ||
following actions should the assistant take? - ✔✔Express empathy to the patient.
|| || || || || || || || || || ||
The assistant should express empathy to the patient.
|| || || || || || ||
Which of the following types of consent should a medical administrative assistant rely upon when
|| || || || || || || || || || || || || ||
a patient cannot speak for themselves due to a medical emergency? - ✔✔Implied
|| || || || || || || || || || || || ||
Implied consent involves the patient consenting by nonverbal action or conduct, such as when the
|| || || || || || || || || || || || || || ||
patient cannot speak for themselves due to a medical emergency.
|| || || || || || || || ||
Which of the following involves groups of health care providers working in collaboration to
|| || || || || || || || || || || || || ||
provide high-quality patient care to Medicare recipients? - ✔✔Accountable Care Organization
|| || || || || || || || || || ||
(ACO)
An ACO involves groups of health care providers working together to coordinate high-quality
|| || || || || || || || || || || || ||
patient care for Medicare recipients.
|| || || ||
A third-party payer is requesting documentation to support billed services. Which of the
|| || || || || || || || || || || || ||
following is the appropriate document the medical administrative assistant should forward to the
|| || || || || || || || || || || || ||
third-party payer? - ✔✔Progress Notes || || || ||
,2
Progress notes are part of the medical chart and include documentation pertaining to diagnostic
|| || || || || || || || || || || || || ||
findings. These documents are authorized to be forwarded to third-party payers to support billed
|| || || || || || || || || || || || || ||
services.
A medical administrative assistant is verifying a patient's insurance coverage. After making a
|| || || || || || || || || || || || ||
photocopy of the patient's insurance card, which of the following actions should the assistant take
|| || || || || || || || || || || || || || ||
next? - ✔✔Add the date to the photocopy of the card.
|| || || || || || || || || ||
The next step the assistant should take is timestamping the date the copy was made or writing in
|| || || || || || || || || || || || || || || || || ||
the date on the copy.
|| || || ||
Which of the following is the part of the endocrine system that produces melatonin and regulates
|| || || || || || || || || || || || || || || ||
sleep patterns? - ✔✔Pineal gland
|| || || ||
The pineal gland is located in the brain and produces melatonin, which regulates sleep.
|| || || || || || || || || || || || ||
Which of the following establishes the units used to determine Medicare fee schedules based on
|| || || || || || || || || || || || || || ||
overhead expenses, amount of work involved, and cost of malpractice insurance? - ✔✔Resource-
|| || || || || || || || || || || ||
based relative value scale (RBRVS)
|| || || ||
A RBRVS establishes the units used in determining Medicare fee schedules based on overhead
|| || || || || || || || || || || || || ||
expenses, amount of work involved, and cost of malpractice || || || || || || || ||
insurance
Which of the following actions should a medical administrative assistant take when processing
|| || || || || || || || || || || || ||
critical mail for a provider who is out on vacation? - ✔✔Consult with an on-call provider about
|| || || || || || || || || || || || || || || || ||
the mail.
||
The provider might prefer that the assistant consult with an on-call provider about critical mail
|| || || || || || || || || || || || || || ||
rather than directly contacting the provider, who is on vacation.
|| || || || || || || || ||
, 2
A medical administrative assistant should identify that which of the following ensures security of
|| || || || || || || || || || || || || ||
patient medical records? - ✔✔Providing each staff member with their own individual login and
|| || || || || || || || || || || || || ||
password to access the records || || || ||
The assistant should identify that providing each staff member with their own individual login
|| || || || || || || || || || || || || ||
and password ensures security of patient medical records.
|| || || || || || ||
A medical administrative assistant is checking in several patients who showed up at the same time
|| || || || || || || || || || || || || || ||
and are frustrated due to the extended wait period. Which of the following actions should the
|| || || || || || || || || || || || || || || || ||
assistant take first to manage the frustrated patients? - ✔✔Greet each patient with a smile.
|| || || || || || || || || || || || || ||
This is the first step the assistant should take.
|| || || || || || || ||
A medical administrative assistant should recognize that which of the following abbreviations is
|| || || || || || || || || || || || ||
correct according to The Joint Commission's "Do
|| || || || || ||
Not Use" list? - ✔✔PO
|| || || ||
PO is an abbreviation that is used to represent "by mouth" in prescriptions. It is not on The Joint
|| || || || || || || || || || || || || || || || || || ||
Commission's "Do Not Use" list and can be included in documentation. || || || || || || || || || ||
Which of the following medical terms defines painful movement of the body or a body part? -
|| || || || || || || || || || || || || || || || ||
✔✔Dyskinesia
Dys- (painful or difficult) and -kinesia (movement) combine to make the word dyskinesia,
|| || || || || || || || || || || || ||
defined as painful movement of the body or a body part.
|| || || || || || || || || ||
Which of the following might a practice manager use to promote engagement for a team of
|| || || || || || || || || || || || || || || ||
medical administrative assistants? - ✔✔Staff training || || || || ||
Staff training can promote team engagement.
|| || || || ||
