2
NHA - Certified Medical Administrative Assistant (CMAA)
|| || || || || || ||
Study Guide AVTEC Exam with accurate detailed answers
|| || || || || || ||
Computer Scheduling - ✔✔Electronic appointment book || || || || ||
Book Scheduling - ✔✔Hard copy appointment book
|| || || || || ||
Wave Booking - ✔✔Patients are scheduled at the same time each hour to create short-term
|| || || || || || || || || || || || || || ||
flexibility each hour. || ||
Modified Wave Booking - ✔✔Wave booking can be modified in a couple of different ways. One
|| || || || || || || || || || || || || || || ||
example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m.
|| || || || || || || || || || || || || || || || || || ||
This hourly cycle is repeated throughout the day.
|| || || || || || || ||
Double Booking - ✔✔Two patients are scheduled to come at the same time to see the same
|| || || || || || || || || || || || || || || || ||
physician.
Stream/time-Specific Scheduling - ✔✔Scheduling patients for specific times at regular intervals. || || || || || || || || || || ||
The amount of time allotted depends on the reason for the visit.
|| || || || || || || || || || ||
Open Booking (tidal wave scheduling) - ✔✔Patients are not scheduled for a specific time, but
|| || || || || || || || || || || || || || ||
told to come in at intermittent times. They are seen in the order in which the arrive.
|| || || || || || || || || || || || || || || ||
Cluster or Categorization Booking - ✔✔Booking a number of patients who have specific needs
|| || || || || || || || || || || || || ||
together at the same time of day. || || || || || ||
Matrix - ✔✔A grid with time slots blocked out when physicians are unavailable or the office is
|| || || || || || || || || || || || || || || || ||
closed.
, 2
Template - ✔✔A document with a preset format that is used as a starting point so that it does not
|| || || || || || || || || || || || || || || || || || || ||
have e recreated each time.
|| || || ||
Screening System - ✔✔Procedures to prioritize the urgency of a call to determine when the
|| || || || || || || || || || || || || || ||
patient should be seen. || || ||
Certified Mail - ✔✔First-class mail that also gives the mail added protection by offering
|| || || || || || || || || || || || || ||
insurance, tracking, and return receipt options. || || || || ||
Appointment Cards - ✔✔Used to remind patients of scheduled appointments and to eliminate || || || || || || || || || || || || ||
misunderstandings about dates and time. || || || ||
Health Insurance Portability and Accountability Act (HIPAA) of 1996 - ✔✔Legislation that
|| || || || || || || || || || || ||
includes Title II, the first parameters designed to protect the privacy and security of patient
|| || || || || || || || || || || || || || ||
information.
What are three advantages of computer scheduling? - ✔✔Display available and scheduled times;
|| || || || || || || || || || || || ||
length and type of appointment required and day or time preferences.
|| || || || || || || || || ||
When scheduling appointments, what factors need to be taken into account? - ✔✔The needs of
|| || || || || || || || || || || || || || ||
the patient, the habits and preferences of the provider, and the capacity of the facility.
|| || || || || || || || || || || || || ||
Electronic Medical Record (EMR) - ✔✔An electronic record of health information that is
|| || || || || || || || || || || || ||
created, added to, managed, and reviewed by authorized providers and staff within a single health
|| || || || || || || || || || || || || || ||
care organization.
||
Advance Directive Form - ✔✔Document that spells out what kind of treatment a patient wants in
|| || || || || || || || || || || || || || || ||
the event that he can't speak for himself. Also known as living will.
|| || || || || || || || || || || ||
Protected Health Information (PHI) - ✔✔Information about health status or health care that can
|| || || || || || || || || || || || || ||
be linked to a specific individual.
|| || || || ||
NHA - Certified Medical Administrative Assistant (CMAA)
|| || || || || || ||
Study Guide AVTEC Exam with accurate detailed answers
|| || || || || || ||
Computer Scheduling - ✔✔Electronic appointment book || || || || ||
Book Scheduling - ✔✔Hard copy appointment book
|| || || || || ||
Wave Booking - ✔✔Patients are scheduled at the same time each hour to create short-term
|| || || || || || || || || || || || || || ||
flexibility each hour. || ||
Modified Wave Booking - ✔✔Wave booking can be modified in a couple of different ways. One
|| || || || || || || || || || || || || || || ||
example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m.
|| || || || || || || || || || || || || || || || || || ||
This hourly cycle is repeated throughout the day.
|| || || || || || || ||
Double Booking - ✔✔Two patients are scheduled to come at the same time to see the same
|| || || || || || || || || || || || || || || || ||
physician.
Stream/time-Specific Scheduling - ✔✔Scheduling patients for specific times at regular intervals. || || || || || || || || || || ||
The amount of time allotted depends on the reason for the visit.
|| || || || || || || || || || ||
Open Booking (tidal wave scheduling) - ✔✔Patients are not scheduled for a specific time, but
|| || || || || || || || || || || || || || ||
told to come in at intermittent times. They are seen in the order in which the arrive.
|| || || || || || || || || || || || || || || ||
Cluster or Categorization Booking - ✔✔Booking a number of patients who have specific needs
|| || || || || || || || || || || || || ||
together at the same time of day. || || || || || ||
Matrix - ✔✔A grid with time slots blocked out when physicians are unavailable or the office is
|| || || || || || || || || || || || || || || || ||
closed.
, 2
Template - ✔✔A document with a preset format that is used as a starting point so that it does not
|| || || || || || || || || || || || || || || || || || || ||
have e recreated each time.
|| || || ||
Screening System - ✔✔Procedures to prioritize the urgency of a call to determine when the
|| || || || || || || || || || || || || || ||
patient should be seen. || || ||
Certified Mail - ✔✔First-class mail that also gives the mail added protection by offering
|| || || || || || || || || || || || || ||
insurance, tracking, and return receipt options. || || || || ||
Appointment Cards - ✔✔Used to remind patients of scheduled appointments and to eliminate || || || || || || || || || || || || ||
misunderstandings about dates and time. || || || ||
Health Insurance Portability and Accountability Act (HIPAA) of 1996 - ✔✔Legislation that
|| || || || || || || || || || || ||
includes Title II, the first parameters designed to protect the privacy and security of patient
|| || || || || || || || || || || || || || ||
information.
What are three advantages of computer scheduling? - ✔✔Display available and scheduled times;
|| || || || || || || || || || || || ||
length and type of appointment required and day or time preferences.
|| || || || || || || || || ||
When scheduling appointments, what factors need to be taken into account? - ✔✔The needs of
|| || || || || || || || || || || || || || ||
the patient, the habits and preferences of the provider, and the capacity of the facility.
|| || || || || || || || || || || || || ||
Electronic Medical Record (EMR) - ✔✔An electronic record of health information that is
|| || || || || || || || || || || || ||
created, added to, managed, and reviewed by authorized providers and staff within a single health
|| || || || || || || || || || || || || || ||
care organization.
||
Advance Directive Form - ✔✔Document that spells out what kind of treatment a patient wants in
|| || || || || || || || || || || || || || || ||
the event that he can't speak for himself. Also known as living will.
|| || || || || || || || || || || ||
Protected Health Information (PHI) - ✔✔Information about health status or health care that can
|| || || || || || || || || || || || || ||
be linked to a specific individual.
|| || || || ||
