Apple Device Support Exam Questions with Correct Answers 100% Verified By Experts| Latest
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Which iPadOS Setting Should You Set to Control The Maximum Decibel Level So That It's
Comfortable to Use Your iPad With Headphones? Sounds Setting
How much free iCloud storage do Managed Apple IDs that are created with Apple School
Manager receive? 200GB
Which feature prevents unauthorized use of remotely wiped iPhone, iPad, Apple Watch, or Mac
if the device is lost or stolen? Activation Lock
Scenario:
Aileen often works offline on her MacBook Air. When she makes changes to Pages, Numbers,
and Keynote files, she relies on the autosave feature and iCloud to keep her documents
updated.
How does MacOS handle changes to local documents that are stored in iCloud? MacOS
caches the changes, then silently pushes them when an internet connection to the iCloud
severs becomes available.
Where can you check the real-time service status of Apple network services?
apple.com/support/systemstatus
Which macOS feature lets multiple users login at the same time and access some of the same
resources? Fast user switching
Which two System Settings can you use to change your login password if you are logged in to
your user account? 1. Users & Groups
2. Touch ID & Password
,Which four options are available from the MacOS Recovery window? 1. Safari
2. Disk Utility
3. Reinstall MacOS
4. Restore from Time Machine
Scenario
A relocated items folder alias appeared on your desktop after you updated MacOS.
Why did this folder appear after the MacOS update? Some of your files' previous locations
were incompatible with current MacOS security settings.
What happens when you revive an Intel-based Mac with Apple Configurator for Mac? It
updates the firmware on the Apple T2 Security Chip.
What should you use to revive a Mac with Apple silicon that becomes unresponsive when the
MacOS installation process is interrupted by a power failure? Apple Configurator for Mac
Which feature of MacOS Recovery should you use when you need to transfer files from Mac
with Apple silicon? Share Disk
How do you start up an Intel-based Mac in safe mode? Press and hold the Shift key during
startup and login as Administrator
Scenario
,You want to install MacOS 13 on an Intel-based MacBook Pro with Apple T2 Security Chip using
an external installer you created on a USB drive. The Mac is connected to your local network
using Ethernet, and you have successfully restarted the Mac into Startup Manager.
Although Startup Manager allows you yo select the USB drive as a startup disk, it displays the
message "Security settings do not allow this Mac to use and external startup disk."
How can you use the external USB drive as an installer without completely turning off security
on this Intel-based Mac? To use the USB drive, temporarily change the External Book setting
in the Startup Security Utility to allow booting from external media.
Whats the minimum amount of storage that a Shared iPad device must have? 32GB
Which four iPad models support Shared iPad? 1. iPad mini 4th generation or later
2. iPad 5th generation or later
3. All iPad Pro models
4. iPad Air 2 or later.
Which folder is normally hidden in Finder view of the user home folder? Drop Box
Which folder does content you downloaded from the internet go by default? Downloads
Which read-only folders does System Integrity protect by preventing malicious software from
modifying MacOS files and folders? /System, /usr, /bin, /sbin
How should you open and close a file preview window after selecting a file in the Finder?
Control-Option-click
, Which additional type of App Store apps can you install if you have a Mac with Apple Silicon?
Designed for iPhone and iPad apps
What do you call apps designed for use on both an Intel-based Mac and a Mac with Apple
Silicon? Universal
Where should you configure Mail settings on iPhone? Settings > Mail > Accounts
Where should you add a mail account on a Mac? System Settings > Internet Accounts
How can you identify which messages are encrypted in the Messages app on your iPhone?
Blue messages are encrypted, green messages are not.
Scenario
Nisha is experiencing odd behavior with a custom app on her iPad.
Which steps should you use to generate sysdiagnose? First, reproduce the issue. Then
simultaneously press and release both volume buttons and the side (or top) button for 1 to 1.5
seconds.
Which two ways should you use to transfer a sysdiagnose from your iPad to Mac? 1. Sync
your iPad with your Mac
or
2. Use AirDrop to send the log to your Mac.
Which tool should you use to review macOS log files? Console
Update Guaranteed Success
Which iPadOS Setting Should You Set to Control The Maximum Decibel Level So That It's
Comfortable to Use Your iPad With Headphones? Sounds Setting
How much free iCloud storage do Managed Apple IDs that are created with Apple School
Manager receive? 200GB
Which feature prevents unauthorized use of remotely wiped iPhone, iPad, Apple Watch, or Mac
if the device is lost or stolen? Activation Lock
Scenario:
Aileen often works offline on her MacBook Air. When she makes changes to Pages, Numbers,
and Keynote files, she relies on the autosave feature and iCloud to keep her documents
updated.
How does MacOS handle changes to local documents that are stored in iCloud? MacOS
caches the changes, then silently pushes them when an internet connection to the iCloud
severs becomes available.
Where can you check the real-time service status of Apple network services?
apple.com/support/systemstatus
Which macOS feature lets multiple users login at the same time and access some of the same
resources? Fast user switching
Which two System Settings can you use to change your login password if you are logged in to
your user account? 1. Users & Groups
2. Touch ID & Password
,Which four options are available from the MacOS Recovery window? 1. Safari
2. Disk Utility
3. Reinstall MacOS
4. Restore from Time Machine
Scenario
A relocated items folder alias appeared on your desktop after you updated MacOS.
Why did this folder appear after the MacOS update? Some of your files' previous locations
were incompatible with current MacOS security settings.
What happens when you revive an Intel-based Mac with Apple Configurator for Mac? It
updates the firmware on the Apple T2 Security Chip.
What should you use to revive a Mac with Apple silicon that becomes unresponsive when the
MacOS installation process is interrupted by a power failure? Apple Configurator for Mac
Which feature of MacOS Recovery should you use when you need to transfer files from Mac
with Apple silicon? Share Disk
How do you start up an Intel-based Mac in safe mode? Press and hold the Shift key during
startup and login as Administrator
Scenario
,You want to install MacOS 13 on an Intel-based MacBook Pro with Apple T2 Security Chip using
an external installer you created on a USB drive. The Mac is connected to your local network
using Ethernet, and you have successfully restarted the Mac into Startup Manager.
Although Startup Manager allows you yo select the USB drive as a startup disk, it displays the
message "Security settings do not allow this Mac to use and external startup disk."
How can you use the external USB drive as an installer without completely turning off security
on this Intel-based Mac? To use the USB drive, temporarily change the External Book setting
in the Startup Security Utility to allow booting from external media.
Whats the minimum amount of storage that a Shared iPad device must have? 32GB
Which four iPad models support Shared iPad? 1. iPad mini 4th generation or later
2. iPad 5th generation or later
3. All iPad Pro models
4. iPad Air 2 or later.
Which folder is normally hidden in Finder view of the user home folder? Drop Box
Which folder does content you downloaded from the internet go by default? Downloads
Which read-only folders does System Integrity protect by preventing malicious software from
modifying MacOS files and folders? /System, /usr, /bin, /sbin
How should you open and close a file preview window after selecting a file in the Finder?
Control-Option-click
, Which additional type of App Store apps can you install if you have a Mac with Apple Silicon?
Designed for iPhone and iPad apps
What do you call apps designed for use on both an Intel-based Mac and a Mac with Apple
Silicon? Universal
Where should you configure Mail settings on iPhone? Settings > Mail > Accounts
Where should you add a mail account on a Mac? System Settings > Internet Accounts
How can you identify which messages are encrypted in the Messages app on your iPhone?
Blue messages are encrypted, green messages are not.
Scenario
Nisha is experiencing odd behavior with a custom app on her iPad.
Which steps should you use to generate sysdiagnose? First, reproduce the issue. Then
simultaneously press and release both volume buttons and the side (or top) button for 1 to 1.5
seconds.
Which two ways should you use to transfer a sysdiagnose from your iPad to Mac? 1. Sync
your iPad with your Mac
or
2. Use AirDrop to send the log to your Mac.
Which tool should you use to review macOS log files? Console
