IS 3003 Chapter 9 Exam Questions with Correct Answers Latest Update 2026/2027
ERP stands for ________. - Answers enterprise resource planning
Enterprise software includes a database and thousands of predefined ________________. -
Answers business processes
Business processes supported by enterprise systems related to travel expense reporting are
associated with ________ processes. - Answers human resource
Business processes supported by enterprise systems related to credit checking are associated
with ________ processes. - Answers sales and marketing
Business processes supported by enterprise systems related to quality control are associated
with ________ processes. - Answers manufacturing and production
In an effort to ___________ critical business processes, Coca-Cola implemented an SAP
enterprise system. - Answers standardize and coordinate
One finding from Alcoa's enterprise system found a positive correlation between ______________
and quality. - Answers training
A company's suppliers and the suppliers' suppliers are considered the _____________ portion of
the supply chain. - Answers upstream
Delivering products to retail stores is considered the _____________ portion of the supply chain. -
Answers downstream
Although it can be risky, a __________________ strategy is based on knowing exactly when
components would arrive within the supply chain. - Answers just-in-time
The ________effect is caused by a distortion of information about the demand for a product as it
passes from one entity to the next across the supply chain? - Answers bullwhip
A supply chain driven by actual customer orders or purchases follows the ________ model? -
Answers pull-based
_________________________ systems help a firm to analyze, model, and optimize its supply chain. -
Answers Supply chain planning
_________________________ systems track the flow and status of products through the distribution
process. - Answers Supply chain execution
What are the three general business functions that CRM software serves? - Answers Sales,
customer service, and marketing
Customer relationship management applications that use customer data to improve business
ERP stands for ________. - Answers enterprise resource planning
Enterprise software includes a database and thousands of predefined ________________. -
Answers business processes
Business processes supported by enterprise systems related to travel expense reporting are
associated with ________ processes. - Answers human resource
Business processes supported by enterprise systems related to credit checking are associated
with ________ processes. - Answers sales and marketing
Business processes supported by enterprise systems related to quality control are associated
with ________ processes. - Answers manufacturing and production
In an effort to ___________ critical business processes, Coca-Cola implemented an SAP
enterprise system. - Answers standardize and coordinate
One finding from Alcoa's enterprise system found a positive correlation between ______________
and quality. - Answers training
A company's suppliers and the suppliers' suppliers are considered the _____________ portion of
the supply chain. - Answers upstream
Delivering products to retail stores is considered the _____________ portion of the supply chain. -
Answers downstream
Although it can be risky, a __________________ strategy is based on knowing exactly when
components would arrive within the supply chain. - Answers just-in-time
The ________effect is caused by a distortion of information about the demand for a product as it
passes from one entity to the next across the supply chain? - Answers bullwhip
A supply chain driven by actual customer orders or purchases follows the ________ model? -
Answers pull-based
_________________________ systems help a firm to analyze, model, and optimize its supply chain. -
Answers Supply chain planning
_________________________ systems track the flow and status of products through the distribution
process. - Answers Supply chain execution
What are the three general business functions that CRM software serves? - Answers Sales,
customer service, and marketing
Customer relationship management applications that use customer data to improve business
