WGU C846 ITIL EXAM QUESTIONS
WITH CORRECT SOLUTIONS||100%
GUARANTEED PASS||UPDATED
2026/2027 SYLLABUS||<<NEWEST
VERSION>>
VBF- Vital business function - ANSWER ✓ Part of the business process that is
critical to the success of the business.
Process Owner - ANSWER ✓ Is responsible for ensuring that the process is
carried out correctly.
RACI - ANSWER ✓ used to understand the allocations of roles and responsibility
for an activity.
RACI - ANSWER ✓ Responsible, Accountable, Consulted, Informed.
RFC- Request for change - ANSWER ✓ A formal proposal for a change to be
made.
Processes - ANSWER ✓ All share a common set of characteristics
Normal Change - ANSWER ✓ A change that follows the basic flow of
assessments and authorizations.
Emergency Change - ANSWER ✓ A change that is needed to be implemented
immediately on business critical systems.
Remediation Plan - ANSWER ✓ A fallback plan or proposal for remedial action
where a back out plan is not achievable.
Projected service Outage - ANSWER ✓ A document detailing the effect of
planned changed on agreed service availability.
, Change Manager - ANSWER ✓ Has the Role to chair the CCB.
Emergency Change - ANSWER ✓ Failure of a critical component causing service
impact on a number of services that would justify this type of change.
Exception - ANSWER ✓ An event that occurs requires detection and a specific
action to be taken
Change - ANSWER ✓ The addition, modification, or removal of anything that
could effect IT.
CAB- Change advisory Board - ANSWER ✓ The group of people who support
the assessment, prioritization and authorizing for scheduling changes.
Change Management - ANSWER ✓ The process for controlling the lifecycles of
change
Change Proposal - ANSWER ✓ A high level description or business case of a
potential service or significant change.
Change management - ANSWER ✓ A record containing the details of the change.
Each record documents the life cycle of a single change
CS Change Schedule - ANSWER ✓ A document that list all authorized changes
and their planned implementation, dates as well as the estimated dates of the longer
term changes.
Emergency Change - ANSWER ✓ A change that has to be done ASAP. Example:
Security Patching.
ECAB- Emergency Change Advisory Board - ANSWER ✓ A subset of the CCB
that deals with emergency changes.
PSO Projected Service Outage - ANSWER ✓ A document that identifies the
effects of the planned changes, maintenance activities, and test plans of agreed
service levels.
WITH CORRECT SOLUTIONS||100%
GUARANTEED PASS||UPDATED
2026/2027 SYLLABUS||<<NEWEST
VERSION>>
VBF- Vital business function - ANSWER ✓ Part of the business process that is
critical to the success of the business.
Process Owner - ANSWER ✓ Is responsible for ensuring that the process is
carried out correctly.
RACI - ANSWER ✓ used to understand the allocations of roles and responsibility
for an activity.
RACI - ANSWER ✓ Responsible, Accountable, Consulted, Informed.
RFC- Request for change - ANSWER ✓ A formal proposal for a change to be
made.
Processes - ANSWER ✓ All share a common set of characteristics
Normal Change - ANSWER ✓ A change that follows the basic flow of
assessments and authorizations.
Emergency Change - ANSWER ✓ A change that is needed to be implemented
immediately on business critical systems.
Remediation Plan - ANSWER ✓ A fallback plan or proposal for remedial action
where a back out plan is not achievable.
Projected service Outage - ANSWER ✓ A document detailing the effect of
planned changed on agreed service availability.
, Change Manager - ANSWER ✓ Has the Role to chair the CCB.
Emergency Change - ANSWER ✓ Failure of a critical component causing service
impact on a number of services that would justify this type of change.
Exception - ANSWER ✓ An event that occurs requires detection and a specific
action to be taken
Change - ANSWER ✓ The addition, modification, or removal of anything that
could effect IT.
CAB- Change advisory Board - ANSWER ✓ The group of people who support
the assessment, prioritization and authorizing for scheduling changes.
Change Management - ANSWER ✓ The process for controlling the lifecycles of
change
Change Proposal - ANSWER ✓ A high level description or business case of a
potential service or significant change.
Change management - ANSWER ✓ A record containing the details of the change.
Each record documents the life cycle of a single change
CS Change Schedule - ANSWER ✓ A document that list all authorized changes
and their planned implementation, dates as well as the estimated dates of the longer
term changes.
Emergency Change - ANSWER ✓ A change that has to be done ASAP. Example:
Security Patching.
ECAB- Emergency Change Advisory Board - ANSWER ✓ A subset of the CCB
that deals with emergency changes.
PSO Projected Service Outage - ANSWER ✓ A document that identifies the
effects of the planned changes, maintenance activities, and test plans of agreed
service levels.
