ITIL 4 Foundation EXAM QUESTIONS
WITH CORRECT SOLUTIONS||100%
GUARANTEED PASS||UPDATED
2026/2027 SYLLABUS||<<NEWEST
VERSION>>
Identify the missing word in the following sentence. [?] is the practice of ensuring
that risks are properly assessed, authorizing changes to proceed, and managing a
change schedule in order to maximize the number of successful IT changes.
a) It asset management
b) service configuration management
c) change enablement
d) service level management - ANSWER ✓ c) change enablement
Identify the missing word(s) in the following sentence. An event is any change of
state that has significance for the management of a(n) [?] or other configuration
items
a) output
b) product
c) sevice
d) outcome - ANSWER ✓ c) sevice
What is the purpose of the "information security management" practice?
a) Protecting an organization by understanding and managing risks to the
confidentiality, integrity, and availability of information
,b) Ensuring that services achieved agreed and expected performance levels,
satisfying current and future demand in a cost-effective way
c) Ensuring that services deliver agreed levels of availability or that change can be
assessed
d) Systematically observing services and service components and recording and
reporting selected changes of state identified as events - ANSWER ✓ a) Protecting
an organization by understanding and managing risks to the confidentiality,
integrity, and availability of information
What is the purpose of the "monitoring and event management" practice?
a) supporting the agreed quality of a service by handling all pre-defined, user-
initiated service requests in an effective and user-friendly manner
b) systematically observing services and service components and recording and
reporting selected changes of state identified as events
c) minimizing the negative impact of incidents by restoring normal service
operation as quickly as possible
d) Ensuring that all an organization's projects are successfully delivered -
ANSWER ✓ b) systematically observing services and service components and
recording and reporting selected changes of state identified as events
what is the purpose of the "incident management" practice?
a) supporting the agreed quality of a service by handling all pre defined, user-
initiated service requests in an effective and user-friendly manner
b) Ensuring that services deliver agreed levels of availability or that change can be
assessed
c) Ensuring that all an organization's projects are successfully delivered
, d) Minimizing the negative impact of incidents by restoring normal service
operation as quickly as possible - ANSWER ✓ d) Minimizing the negative impact
of incidents by restoring normal service operation as quickly as possible
what is defined as the practice of ensuring that accurate and reliable information
about the configuration of services, and the configuration items that support them
is available when and where needed?
a) Change enablement
b) IT asset management
c) Service configuration management
d) Service level management - ANSWER ✓ c) Service configuration management
Identify the missing word in the following sentence. The [?] is the practice if
capturing demand for incident resolution and service requests.
a) incident management
b) service level management
c) Service request management
d) service desk - ANSWER ✓ d) service desk
Dion training has decided to offer two membership levels to their training
programs. The first membership level includes all of their videos courses, practice
exams, and study guides for a single monthly fee. This plan does not provide the
students with the actual exam voucher to take the certification exams, through.
What term best describes this membership level which provides several services
for a single price?
a) an outcome
b) value
c) a service offering
WITH CORRECT SOLUTIONS||100%
GUARANTEED PASS||UPDATED
2026/2027 SYLLABUS||<<NEWEST
VERSION>>
Identify the missing word in the following sentence. [?] is the practice of ensuring
that risks are properly assessed, authorizing changes to proceed, and managing a
change schedule in order to maximize the number of successful IT changes.
a) It asset management
b) service configuration management
c) change enablement
d) service level management - ANSWER ✓ c) change enablement
Identify the missing word(s) in the following sentence. An event is any change of
state that has significance for the management of a(n) [?] or other configuration
items
a) output
b) product
c) sevice
d) outcome - ANSWER ✓ c) sevice
What is the purpose of the "information security management" practice?
a) Protecting an organization by understanding and managing risks to the
confidentiality, integrity, and availability of information
,b) Ensuring that services achieved agreed and expected performance levels,
satisfying current and future demand in a cost-effective way
c) Ensuring that services deliver agreed levels of availability or that change can be
assessed
d) Systematically observing services and service components and recording and
reporting selected changes of state identified as events - ANSWER ✓ a) Protecting
an organization by understanding and managing risks to the confidentiality,
integrity, and availability of information
What is the purpose of the "monitoring and event management" practice?
a) supporting the agreed quality of a service by handling all pre-defined, user-
initiated service requests in an effective and user-friendly manner
b) systematically observing services and service components and recording and
reporting selected changes of state identified as events
c) minimizing the negative impact of incidents by restoring normal service
operation as quickly as possible
d) Ensuring that all an organization's projects are successfully delivered -
ANSWER ✓ b) systematically observing services and service components and
recording and reporting selected changes of state identified as events
what is the purpose of the "incident management" practice?
a) supporting the agreed quality of a service by handling all pre defined, user-
initiated service requests in an effective and user-friendly manner
b) Ensuring that services deliver agreed levels of availability or that change can be
assessed
c) Ensuring that all an organization's projects are successfully delivered
, d) Minimizing the negative impact of incidents by restoring normal service
operation as quickly as possible - ANSWER ✓ d) Minimizing the negative impact
of incidents by restoring normal service operation as quickly as possible
what is defined as the practice of ensuring that accurate and reliable information
about the configuration of services, and the configuration items that support them
is available when and where needed?
a) Change enablement
b) IT asset management
c) Service configuration management
d) Service level management - ANSWER ✓ c) Service configuration management
Identify the missing word in the following sentence. The [?] is the practice if
capturing demand for incident resolution and service requests.
a) incident management
b) service level management
c) Service request management
d) service desk - ANSWER ✓ d) service desk
Dion training has decided to offer two membership levels to their training
programs. The first membership level includes all of their videos courses, practice
exams, and study guides for a single monthly fee. This plan does not provide the
students with the actual exam voucher to take the certification exams, through.
What term best describes this membership level which provides several services
for a single price?
a) an outcome
b) value
c) a service offering
