BUS 4385 LATEST 2026 EXAM QUESTIONS AND
ANSWERS RATED A+
✔✔Describe the hedgehog concept. - ✔✔Just because you have been doing something
for a while doesn't mean it's best for the company
✔✔Describe a Level 5 leader. - ✔✔An individual who blends extreme personal humility
with intense professional will
✔✔Who was described as a Level 5 leader in Good to Great? - ✔✔Darwin Smith, CEO
of Kimberly-Clark
✔✔Effective management is... - ✔✔Putting first things first
✔✔What are the four generations of time management? - ✔✔1) Notes and checklists
2) Calendars and appointment books
3) Current management field
4) Manage ourselves (relationships and results)
✔✔Describe the Time Management Matrix. - ✔✔Q1: Crisis, pressing problems,
deadline-driven
Q2: Prevention, relationship building, planning
Q3: Trivia, bobbies, etc.
Q4: Some calls, semi-pressing matters
✔✔Which quadrant is the most important in the time management matrix and what are
it's four key activities? - ✔✔Q2
1) Identifying roles
2) Selecting goals
3) Scheduling
4) Daily adapting
✔✔You are always saying "_______" to something. - ✔✔No
✔✔_________________ ______________ looks in the mirror - ✔✔Professional will
✔✔____________ ______________ looks out the window - ✔✔Personal humility
✔✔Explain the Dimensions of Win/Win - ✔✔
✔✔In a Win/Win agreement, the following five elements are made very explicit... - ✔✔1)
Desired results
2) Guidelines
3) Resources
, 4) Accountability
5) Consequences
✔✔What are the four kinds of consequences? - ✔✔1) Financial
2) Psychic
3) Opportunities
4) Responsibility
✔✔Good to great leaders understand 3 simple truths: - ✔✔1) Begin with "who" rather
than "what."
2) If you have the right people on the bus, the problem of how to motivate and manage
people largely goes away.
3) If you have the wrong people, it doesn't matter whether you discover the right
direction, you still won' t have a great company.
✔✔Start with the _________ people, ask them the _________ questions, and engage
them in vigorous ____________ - ✔✔Right, right, debate
✔✔______________________ is the most important skill in life. - ✔✔Communication
✔✔What is the highest form of listening? - ✔✔Empathetic listening
✔✔True or False: empathy = sympathy - ✔✔False
✔✔What are the stages of empathetic listening? - ✔✔1) Mimic the content
2) Rephrase the content
3) Reflect feeling
✔✔Analytical spotlight is trained on... - ✔✔1) How well is the company's strategy
working?
2) What are the company's competitively important resources and capabilities?
3) Are the company's cost structure and customer value proposition competitive?
4) What is the company's competitive strength relative to key rivals?
5) What strategic issues and problems must be addressed by management?
✔✔What is a Business Model - ✔✔A small, less detailed version of the business that
shows how the planned company's goals will be achieved if resources and processes
are applied to the model.
✔✔In Reinventing your Business Model, what three steps were advised for businesses?
- ✔✔1) Relaize success starts by not thinking about business models, but about the
opportunity to satisfy a real customer who needs a job done.
2) Construct a blueprint laying out how your company will fulfill that need at a profit
3) Compare that model to your existing model
ANSWERS RATED A+
✔✔Describe the hedgehog concept. - ✔✔Just because you have been doing something
for a while doesn't mean it's best for the company
✔✔Describe a Level 5 leader. - ✔✔An individual who blends extreme personal humility
with intense professional will
✔✔Who was described as a Level 5 leader in Good to Great? - ✔✔Darwin Smith, CEO
of Kimberly-Clark
✔✔Effective management is... - ✔✔Putting first things first
✔✔What are the four generations of time management? - ✔✔1) Notes and checklists
2) Calendars and appointment books
3) Current management field
4) Manage ourselves (relationships and results)
✔✔Describe the Time Management Matrix. - ✔✔Q1: Crisis, pressing problems,
deadline-driven
Q2: Prevention, relationship building, planning
Q3: Trivia, bobbies, etc.
Q4: Some calls, semi-pressing matters
✔✔Which quadrant is the most important in the time management matrix and what are
it's four key activities? - ✔✔Q2
1) Identifying roles
2) Selecting goals
3) Scheduling
4) Daily adapting
✔✔You are always saying "_______" to something. - ✔✔No
✔✔_________________ ______________ looks in the mirror - ✔✔Professional will
✔✔____________ ______________ looks out the window - ✔✔Personal humility
✔✔Explain the Dimensions of Win/Win - ✔✔
✔✔In a Win/Win agreement, the following five elements are made very explicit... - ✔✔1)
Desired results
2) Guidelines
3) Resources
, 4) Accountability
5) Consequences
✔✔What are the four kinds of consequences? - ✔✔1) Financial
2) Psychic
3) Opportunities
4) Responsibility
✔✔Good to great leaders understand 3 simple truths: - ✔✔1) Begin with "who" rather
than "what."
2) If you have the right people on the bus, the problem of how to motivate and manage
people largely goes away.
3) If you have the wrong people, it doesn't matter whether you discover the right
direction, you still won' t have a great company.
✔✔Start with the _________ people, ask them the _________ questions, and engage
them in vigorous ____________ - ✔✔Right, right, debate
✔✔______________________ is the most important skill in life. - ✔✔Communication
✔✔What is the highest form of listening? - ✔✔Empathetic listening
✔✔True or False: empathy = sympathy - ✔✔False
✔✔What are the stages of empathetic listening? - ✔✔1) Mimic the content
2) Rephrase the content
3) Reflect feeling
✔✔Analytical spotlight is trained on... - ✔✔1) How well is the company's strategy
working?
2) What are the company's competitively important resources and capabilities?
3) Are the company's cost structure and customer value proposition competitive?
4) What is the company's competitive strength relative to key rivals?
5) What strategic issues and problems must be addressed by management?
✔✔What is a Business Model - ✔✔A small, less detailed version of the business that
shows how the planned company's goals will be achieved if resources and processes
are applied to the model.
✔✔In Reinventing your Business Model, what three steps were advised for businesses?
- ✔✔1) Relaize success starts by not thinking about business models, but about the
opportunity to satisfy a real customer who needs a job done.
2) Construct a blueprint laying out how your company will fulfill that need at a profit
3) Compare that model to your existing model
