BUS 4385 ACTUAL UPDATED QUESTIONS AND
ANSWERS RATED A+
✔✔What were the main takeaways from David Sykora's visit? - ✔✔- Chick-fil-A's
seriousness in getting the "right people on the bus"
- despite COVID and having construction issues, Baylor's Chick-fil-A has stood out still
- "tell less, listen more"
✔✔Chick-fil-A repeatedly focused on the importance of _______________
____________________, often sacrificing short-term growth and profits for the sake of
building enduring loyalty among employees and customers. - ✔✔Personal relationships
✔✔Who is Craig Crenshaw? - ✔✔Executive Director at Visiting Angels
✔✔What were the main takeaways from Craig Crenshaw's visit? - ✔✔Issues were
Bernadette wants to leave, D > S, and they were understaffed
How did he fix this?
- Pray
- Mentor
- Flew to meet Bernadette
- Succession plan
- Recruit
- Retention
✔✔What ended up happening in the Visiting Angels case? - ✔✔Bernadette stayed and
is now included in the hiring process of potential candidates
✔✔Summarize the Fitbit case study. - ✔✔Who?
- James Park (CEO) and Eric Friedman (CTO)
What?
- weren't expanding; needed to be a more than one product company
- lot of issues with the device (design, privacy issues, etc.)
✔✔Summarize the Vision Case. - ✔✔- Vision is an unbiased, independent research
company that identifies stocks that have little or no Wall Street coverage... presents
them in an electronic format to professional investors
- Ben was debating taking the risk to go in with Vision since he was a newlywed and
had a baby coming
✔✔What are the types of organization structure? - ✔✔1) Functional
2) Multidivisional/divisional
3) Matrix
✔✔Define company culture. - ✔✔The meshing of shared core values, beliefs ingrained
behaviors and attitudes, and business principles
, ✔✔What habits of the 7 have we gone over thus far? - ✔✔1) Be Proactive
2) Begins with the End
3) Put First Things First
4) Think Win/Win
5) Seek First to Understand, then to be Understood
6) Synergize
✔✔What is the circle of concern + influence? - ✔✔Large circle of concern with a center,
smaller circle of influence; use discernment about what you can/can't control
✔✔Proactive people focus their efforts in the ______________ of
__________________. - ✔✔Circle of influence (makes influence circle bigger)
✔✔Reactive people focus their efforts in the ______________ of
__________________. - ✔✔Circle of concern (makes concern circle bigger)
✔✔Explain the matrix of creative discipline from Good to Great. - ✔✔
✔✔According to Good to Great, a culture of discipline starts with disciplined
____________, then disciplined _____________, then disciplined _______________. -
✔✔People, thought, and action
✔✔Summarize the Amazon case study. - ✔✔- Amazon bleeding into every industry
- Better? Faster? Cheaper?
✔✔Summarize the Towny case study. - ✔✔Who?
- Nathan Baumeister and Don Shafer
What?
- wind in face, directly compete with Amazon
✔✔Who is Pat Murphy? - ✔✔Chapter President of Truth at Work
✔✔What were the main takeaways from Pat Murphy's visit? - ✔✔- Emotional health =
state of positive, psychological functioning; most valuable attribute
- Emotional health and spirituality are inseparable
✔✔What are the three benefits when purpose is at the core of strategy? - ✔✔1) More-
unified organizations
2) More-motivated stakeholders
3) Broader positive impact on society
✔✔What two strategic roles does purpose play? - ✔✔1) Refine the playing field
2) Reshape value proposition
ANSWERS RATED A+
✔✔What were the main takeaways from David Sykora's visit? - ✔✔- Chick-fil-A's
seriousness in getting the "right people on the bus"
- despite COVID and having construction issues, Baylor's Chick-fil-A has stood out still
- "tell less, listen more"
✔✔Chick-fil-A repeatedly focused on the importance of _______________
____________________, often sacrificing short-term growth and profits for the sake of
building enduring loyalty among employees and customers. - ✔✔Personal relationships
✔✔Who is Craig Crenshaw? - ✔✔Executive Director at Visiting Angels
✔✔What were the main takeaways from Craig Crenshaw's visit? - ✔✔Issues were
Bernadette wants to leave, D > S, and they were understaffed
How did he fix this?
- Pray
- Mentor
- Flew to meet Bernadette
- Succession plan
- Recruit
- Retention
✔✔What ended up happening in the Visiting Angels case? - ✔✔Bernadette stayed and
is now included in the hiring process of potential candidates
✔✔Summarize the Fitbit case study. - ✔✔Who?
- James Park (CEO) and Eric Friedman (CTO)
What?
- weren't expanding; needed to be a more than one product company
- lot of issues with the device (design, privacy issues, etc.)
✔✔Summarize the Vision Case. - ✔✔- Vision is an unbiased, independent research
company that identifies stocks that have little or no Wall Street coverage... presents
them in an electronic format to professional investors
- Ben was debating taking the risk to go in with Vision since he was a newlywed and
had a baby coming
✔✔What are the types of organization structure? - ✔✔1) Functional
2) Multidivisional/divisional
3) Matrix
✔✔Define company culture. - ✔✔The meshing of shared core values, beliefs ingrained
behaviors and attitudes, and business principles
, ✔✔What habits of the 7 have we gone over thus far? - ✔✔1) Be Proactive
2) Begins with the End
3) Put First Things First
4) Think Win/Win
5) Seek First to Understand, then to be Understood
6) Synergize
✔✔What is the circle of concern + influence? - ✔✔Large circle of concern with a center,
smaller circle of influence; use discernment about what you can/can't control
✔✔Proactive people focus their efforts in the ______________ of
__________________. - ✔✔Circle of influence (makes influence circle bigger)
✔✔Reactive people focus their efforts in the ______________ of
__________________. - ✔✔Circle of concern (makes concern circle bigger)
✔✔Explain the matrix of creative discipline from Good to Great. - ✔✔
✔✔According to Good to Great, a culture of discipline starts with disciplined
____________, then disciplined _____________, then disciplined _______________. -
✔✔People, thought, and action
✔✔Summarize the Amazon case study. - ✔✔- Amazon bleeding into every industry
- Better? Faster? Cheaper?
✔✔Summarize the Towny case study. - ✔✔Who?
- Nathan Baumeister and Don Shafer
What?
- wind in face, directly compete with Amazon
✔✔Who is Pat Murphy? - ✔✔Chapter President of Truth at Work
✔✔What were the main takeaways from Pat Murphy's visit? - ✔✔- Emotional health =
state of positive, psychological functioning; most valuable attribute
- Emotional health and spirituality are inseparable
✔✔What are the three benefits when purpose is at the core of strategy? - ✔✔1) More-
unified organizations
2) More-motivated stakeholders
3) Broader positive impact on society
✔✔What two strategic roles does purpose play? - ✔✔1) Refine the playing field
2) Reshape value proposition
