Western Governors University
D389 – Learning Strategies in Higher Education
UXM1 Task 3 – Professional Communication and
Problem-Solving
Printable Study Guide & Exam
Status: Passed First Attempt
Instructions for Students
Read each question carefully.
Select the one best answer.
Correct answers are bolded for study purposes.
Review rationales to strengthen understanding of professional communication,
accountability, and problem-solving strategies.
Section 1: Understanding the Scenario
Question 1
What was the primary reason the student became upset in Scenario A?
A. The assessment content was unclear
B. The proctor ended the assessment early
C. She lost testing time and was denied an immediate second attempt
D. The course instructor was unavailable
Rationale:
The student experienced frustration due to losing 30 minutes from a seating adjustment and
being denied an immediate retake.
, Question 2
Which action could have prevented the student’s frustration?
A. Requesting a different proctor
B. Filing a complaint
C. Reading the WGU Student Policy Handbook in advance
D. Taking the assessment at a testing center
Rationale:
Familiarity with testing policies helps students anticipate and comply with proctoring
requirements.
Question 3
Why did the proctor request a change in seating setup?
A. To delay the exam
B. To test student patience
C. To ensure a secure and appropriate testing environment
D. To enforce personal preference
Rationale:
Proctors are responsible for maintaining assessment integrity and security.
Section 2: Professional Communication
Question 4
Which professional communication skill was lacking before the assessment?
A. Assertiveness
B. Conflict avoidance
C. Preparation and awareness of expectations
D. Persuasive communication
D389 – Learning Strategies in Higher Education
UXM1 Task 3 – Professional Communication and
Problem-Solving
Printable Study Guide & Exam
Status: Passed First Attempt
Instructions for Students
Read each question carefully.
Select the one best answer.
Correct answers are bolded for study purposes.
Review rationales to strengthen understanding of professional communication,
accountability, and problem-solving strategies.
Section 1: Understanding the Scenario
Question 1
What was the primary reason the student became upset in Scenario A?
A. The assessment content was unclear
B. The proctor ended the assessment early
C. She lost testing time and was denied an immediate second attempt
D. The course instructor was unavailable
Rationale:
The student experienced frustration due to losing 30 minutes from a seating adjustment and
being denied an immediate retake.
, Question 2
Which action could have prevented the student’s frustration?
A. Requesting a different proctor
B. Filing a complaint
C. Reading the WGU Student Policy Handbook in advance
D. Taking the assessment at a testing center
Rationale:
Familiarity with testing policies helps students anticipate and comply with proctoring
requirements.
Question 3
Why did the proctor request a change in seating setup?
A. To delay the exam
B. To test student patience
C. To ensure a secure and appropriate testing environment
D. To enforce personal preference
Rationale:
Proctors are responsible for maintaining assessment integrity and security.
Section 2: Professional Communication
Question 4
Which professional communication skill was lacking before the assessment?
A. Assertiveness
B. Conflict avoidance
C. Preparation and awareness of expectations
D. Persuasive communication
