SIA Door Supervisor training
(Module 3) Exam Questions with
Correct Answers 100% PASS
When a situation escalates, what are the 3 levels that lead to violence...? -
CORRECT ANSWER-Frustration
Anger
Aggression
What is the most important reason for employers to have a procedure for
reporting incidents of workplace violence...? - CORRECT ANSWER-It helps in
the process of identifying future risks faced by staff
What is the main risk to operatives when restraining someone on the ground...? -
CORRECT ANSWER-Being physically assaulted
When using contact and cover , what would be the best position for the cover to
adopt...? - CORRECT ANSWER-A safe distance away where they are not seen as
intimidating
, When a person feels threatened , a recognized response is that their...? -
CORRECT ANSWER-Eyes open wider
How can operatives recognize any potential risk to themselves when dealing with a
conflict situation...? - CORRECT ANSWER-By conducting a dynamic risk
assessment
What describes a win-win situation...? - CORRECT ANSWER-The customers save
face and the security operatives are seen to be professional
What is best for de-escalating conflict...? - CORRECT ANSWER-Reassure the
person and try to reduce their anxiety
Name a response that is most likely to de-escalate a potentially aggressive
situation...? - CORRECT ANSWER-Active listening
Positive and constructive communication can be used to manage conflict by...? -
CORRECT ANSWER-Respecting the person and giving reassurance you are there
to help
An angry response in others can be prevented by...? - CORRECT ANSWER-
Having self control
When dealing with conflict , which of these can be seen as constructive criticism...?
- CORRECT ANSWER-Working with someone to agree an acceptable outcome
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
(Module 3) Exam Questions with
Correct Answers 100% PASS
When a situation escalates, what are the 3 levels that lead to violence...? -
CORRECT ANSWER-Frustration
Anger
Aggression
What is the most important reason for employers to have a procedure for
reporting incidents of workplace violence...? - CORRECT ANSWER-It helps in
the process of identifying future risks faced by staff
What is the main risk to operatives when restraining someone on the ground...? -
CORRECT ANSWER-Being physically assaulted
When using contact and cover , what would be the best position for the cover to
adopt...? - CORRECT ANSWER-A safe distance away where they are not seen as
intimidating
, When a person feels threatened , a recognized response is that their...? -
CORRECT ANSWER-Eyes open wider
How can operatives recognize any potential risk to themselves when dealing with a
conflict situation...? - CORRECT ANSWER-By conducting a dynamic risk
assessment
What describes a win-win situation...? - CORRECT ANSWER-The customers save
face and the security operatives are seen to be professional
What is best for de-escalating conflict...? - CORRECT ANSWER-Reassure the
person and try to reduce their anxiety
Name a response that is most likely to de-escalate a potentially aggressive
situation...? - CORRECT ANSWER-Active listening
Positive and constructive communication can be used to manage conflict by...? -
CORRECT ANSWER-Respecting the person and giving reassurance you are there
to help
An angry response in others can be prevented by...? - CORRECT ANSWER-
Having self control
When dealing with conflict , which of these can be seen as constructive criticism...?
- CORRECT ANSWER-Working with someone to agree an acceptable outcome
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
