1. Identify values, stories, and experiences that are unique to the organization
How do companies retain great employees
2. Embrace distinctiveness - align company practices with values
and promote consistent engagement and
3. Explicitly communicate company values, history, environment, and stories to
performance?
potential hires
∙Team-based hiring
∙Each department in each store comprises a small, decentralized team whole
What is Whole Foods signature members have complete control over who joins the group
experience? ∙After four weeks, team members vote on whether a new hire stays or goes
∙This signature experience conveys a strong message about the firm's core valu
collaboration and decentralization
∙Trial under fire
∙New employees go through an exhausting three-month immersion process, in
What is Trilogy's signature experience top management oversee their every step
∙This orientation experience provides a compelling illustration of life in the firm
candidates know the company's culture from the start
∙Extensive training and indoctrination
∙All new hires go through Foundation Week, which is a five day training dedicat
What is the Container Store's signature absorbing information about the Container Store's products, processes, and va
experience? plus extracurricular HR paperwork and reading
∙A hiring manager's description of this intense orientation experience sends a c
signal to a potential employee about what it takes to succeed at the company
, ∙Physical structures
∙Language
Surface Artifacts of Organizational Culture
∙Rituals and ceremonies
∙Stories and legends
1. Shared Values:
∙Conscious beliefs
∙Evaluate what is good, bad, right and wrong
Deeper Elements of Organization Culture
2. Shared Assumptions:
∙Unconscious beliefs
∙Implicit mental models, idea prototypes of behavior
1. Oversimplify diversity of possible values
Problems with Organization Models 2. Ignore shared assumptions
3. Assume company cultures are clear and unified
1. Building Structure
∙May shape and reflect culture
∙Oakley's interplanetary headquarters resembles a vault, presenting the eyewea
Artifacts: Physical Structures clothing company as a protective culture
2. Office Space
∙Furniture, office size, wall hangings
∙Cubicles, open space, meeting space
Artifacts: Organization Language Words used to address people, describe norms, customers, etc
, ∙Leaders use phrases and special vocabulary as cultural symbols
How does McKinsey & Company use ∙The phrase "obligation to dissent" is repeated a lot to new employees
organization language? ∙This message shows that they have hired the best of the best, so you are expec
to contribute
∙Language found in subculture
How does Whirlpool use organization
∙They call their management "PowerPoint culture" meaning they have a very top
language?
down approach to communication
∙Ritual: programmed routines
Artifacts: Rituals and Ceremonies
∙Ceremonies: planned activities with an audience
What is an example of a ritual? Every employee receives a plant on the 1st of spring
CEO personally announces winning new account and celebrates with champag
What is an example of a ceremony?
and food
∙Social prescriptions of desired (undesired) behavior
Artifacts: Stories and Legends
∙Provides a realistic human side to expectations
∙Describe real people
∙Assumed to be true
Most Effective Stories and Legends
∙Known throughout the organization
∙Are prescriptive
How do companies retain great employees
2. Embrace distinctiveness - align company practices with values
and promote consistent engagement and
3. Explicitly communicate company values, history, environment, and stories to
performance?
potential hires
∙Team-based hiring
∙Each department in each store comprises a small, decentralized team whole
What is Whole Foods signature members have complete control over who joins the group
experience? ∙After four weeks, team members vote on whether a new hire stays or goes
∙This signature experience conveys a strong message about the firm's core valu
collaboration and decentralization
∙Trial under fire
∙New employees go through an exhausting three-month immersion process, in
What is Trilogy's signature experience top management oversee their every step
∙This orientation experience provides a compelling illustration of life in the firm
candidates know the company's culture from the start
∙Extensive training and indoctrination
∙All new hires go through Foundation Week, which is a five day training dedicat
What is the Container Store's signature absorbing information about the Container Store's products, processes, and va
experience? plus extracurricular HR paperwork and reading
∙A hiring manager's description of this intense orientation experience sends a c
signal to a potential employee about what it takes to succeed at the company
, ∙Physical structures
∙Language
Surface Artifacts of Organizational Culture
∙Rituals and ceremonies
∙Stories and legends
1. Shared Values:
∙Conscious beliefs
∙Evaluate what is good, bad, right and wrong
Deeper Elements of Organization Culture
2. Shared Assumptions:
∙Unconscious beliefs
∙Implicit mental models, idea prototypes of behavior
1. Oversimplify diversity of possible values
Problems with Organization Models 2. Ignore shared assumptions
3. Assume company cultures are clear and unified
1. Building Structure
∙May shape and reflect culture
∙Oakley's interplanetary headquarters resembles a vault, presenting the eyewea
Artifacts: Physical Structures clothing company as a protective culture
2. Office Space
∙Furniture, office size, wall hangings
∙Cubicles, open space, meeting space
Artifacts: Organization Language Words used to address people, describe norms, customers, etc
, ∙Leaders use phrases and special vocabulary as cultural symbols
How does McKinsey & Company use ∙The phrase "obligation to dissent" is repeated a lot to new employees
organization language? ∙This message shows that they have hired the best of the best, so you are expec
to contribute
∙Language found in subculture
How does Whirlpool use organization
∙They call their management "PowerPoint culture" meaning they have a very top
language?
down approach to communication
∙Ritual: programmed routines
Artifacts: Rituals and Ceremonies
∙Ceremonies: planned activities with an audience
What is an example of a ritual? Every employee receives a plant on the 1st of spring
CEO personally announces winning new account and celebrates with champag
What is an example of a ceremony?
and food
∙Social prescriptions of desired (undesired) behavior
Artifacts: Stories and Legends
∙Provides a realistic human side to expectations
∙Describe real people
∙Assumed to be true
Most Effective Stories and Legends
∙Known throughout the organization
∙Are prescriptive
