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STR 581 Capstone Final Exam Part 1 / STR581 Capstone Final Exam Part 1: GRADED A | 100% CORRECT

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STR 581 Capstone Final Exam Part 1 / STR581 Capstone Final Exam Part 1: GRADED A | 100% CORRECTSTR 581 Capstone Exam – Part 1 1. The concept that some leadership attributes will work in some situations but not in others can be described by the 2. Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done? 3. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled? 4. In performing a SWOT analysis, which of the following would be considered as a threat? 5. During the implementation of a project, which of the following should be the primary focus of a consulting firm? 6. Which of the following is considered a major process flow structure? 7. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change 8. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle? 9. What can affirmative action assist organizations in achieving that diversity initiatives cannot? 10. According to the job characteristics model, autonomy is defined as the degree to which 11. Active listening requires: . 12. An example of control criteria that can be used in any situation is ________. 13. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information. 14. Which of the following is ISO 14000 primarily concerned with? 15. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors? 16. ________ refers to an individual’s belief that he or she is capable of performing a task. 17. When an employee volunteers to run a canned food drive, this is an example of 18. As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________. 19. A project can be segmented into which of the following? 20. In order to make their firm a learning organization, managers should 21. Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________. avoiding 22. Adoration of a charismatic leader by followers can lead to 23. Which of the following statements is true with regard to the effectiveness of tactics? 24. ____________ is the biggest hurdle to overcome in a pay-for-performance plan. 25. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use? 26. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work. 27. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology? 28. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination? 29. Which of the following is an element that addresses elimination of waste under lean production? 30. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.

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STR 581 Capstone Exam – Part 1

1. The concept that some leadership attributes will work in some situations
but not in others can be described by the

Leadership effectiveness theory

Explanation: Not all leadership traits are ideal for all situations. Strong
leaders must asses situations on a case by case basis.

2. Sam Meyers manages a telemarketing call center. He has 20 employees
working for him who are displeased with the way he yells and threatens to
terminate them for what they see as small issues. Which kind of power is
Sam using to get the job done?

Coercive Power

Explanation: Using negative reinforcement is the type of tactic that
involves threats against subordinates.

3. Which of the following is considered an organizational blueprint, which
prescribes the quantity and time frame for when each end product will be
assembled?

MPS (Master Production Schedule)

Explanation: MPS provides a comprehensive list of end products that
includes data on time frames and quantity.

4. In performing a SWOT analysis, which of the following would be
considered as a threat?

Competitors

Explanation: Threats are areas of that could affect strategic initiatives
in the external environment, such as competitors.

, 5. During the implementation of a project, which of the following should be
the primary focus of a consulting firm?

Tools and materials availability

Explanation: Consultants use their industry experience to ensure that a
firm has the proper resources to complete a project.

6. Which of the following is considered a major process flow structure?

Lead Time

Explanation: In the context of process flow, lead time is the structure
that defines the amount of time needed t complete a project.

7. Some studies indicate the best approach for transformational change may
have the chief executive officer create an atmosphere for change

and establish a rewards system

Explanation: A rewards system has been shown to decrease the barriers
to change and inspire employees to shift to a new organizational culture.

8. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent
Six Sigma principle?

Continuous Improvement

Explanation: Lean six sigma uses a very similar set of steps in the
continuous improvement process.

9. What can affirmative action assist organizations in achieving that
diversity initiatives cannot?

Correcting specific problems of the past

Explanation: Affirmative action is designed to increase opportunities
for groups that have been targets of discrimination in the past.

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