Page 1 of 34
NHA CMAA PRACTICE TEST 1 QUESTIONS WITH COMPLETE SOLUTIONS
Which of the following schedules more than one patient at the same time with
the same provider while still allowing adequate time within the hour to see all
scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave - ANSWER-d. wave
A provider is running 30 minutes behind schedule because of an early morning
emergency. Which of the following actions should the medical administrative
assistant take to maintain effective scheduling in an office?
a. Inform waiting patients that an emergency has caused a delay in the schedule
and that they can wait or reschedule
b. call afternoon patients and tell them there was unexpected delay in the
schedule and their appointments will be postponed
c. cancel afternoon appointments and reschedule for first available openings
d. tell waiting patients and emergency has caused a delay in the schedule and
that their appointments have been rescheduled - ANSWER-a. Inform waiting
patients that an emergency has caused a delay in the schedule and that they can
wait or reschedule
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A provider asks a medical administrative assistant to schedule a surgery to
remove a patient's gallbladder. The assistant should schedule the patient for
which of the following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy - ANSWER-d. Cholecystectomy
A patient calls with a question about her prescription dosage as it relates to her
condition. Which of the following actions is appropriate for the medical
administrative assistant to take?
a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to ANSWER the patient's question - ANSWER-b. take a message for the
physician
To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department - ANSWER-c. laboratory
Which of the following letter styles is most efficient?
a. block
,Page 3 of 34
b. standard
c. modified block intended
d. simplified - ANSWER-a. Block
A provider provider prescribes an EKG for a patient who has a rapid heart rate.
Which of the following should be recorded as the reason for the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia - ANSWER-d. tachycardia
A medical administrative assistant should take which of the following actions to
be in compliance with OSHA?
a. participate in training concerning infection control
b. register with the CDC
c. schedule a hepatitis B immunization
d. undergo a physical examination - ANSWER-a. participate in training
concerning infection control
Which of the following must be provided to a patient on a first visit, as required
by HIPAA?
a. an authorization form
b. notice of privacy practices
c. a consent form
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d. patient's bill of rights - ANSWER-b. notice of privacy practices
A patient seeking a second opinion for an upcoming surgical procedure and has
a referral from a provider. When the patient calls to schedule an appointment,
which of the following actions should the cmaa take to assist in this process?
a. schedule the appointment following a 2-day waiting protocol
b. verify that the patient's insurance accepted by the provider
c. instruct the patient to obtain preauthorization for the referral
d. call the referring provider to confirm the referral - ANSWER-b. verify that the
patient's insurance accepted by the provider
Which of the following oversees the workplace safety?
a. OSHA
b. JC
c. CLIA
d. DOL - ANSWER-a. OSHA
Which of the following describes a difference between Medicare and Medicaid?
a. Medicare serves medically needed patients, and Medicaid serves patients
who are older than 65 years of age
b. Medicare patients do not pay monthly premiums, but Medicaid patients do
pay premiums
c. Medicare if funded by the federal government, but Medicaid is funded by
both state and federal governments
NHA CMAA PRACTICE TEST 1 QUESTIONS WITH COMPLETE SOLUTIONS
Which of the following schedules more than one patient at the same time with
the same provider while still allowing adequate time within the hour to see all
scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave - ANSWER-d. wave
A provider is running 30 minutes behind schedule because of an early morning
emergency. Which of the following actions should the medical administrative
assistant take to maintain effective scheduling in an office?
a. Inform waiting patients that an emergency has caused a delay in the schedule
and that they can wait or reschedule
b. call afternoon patients and tell them there was unexpected delay in the
schedule and their appointments will be postponed
c. cancel afternoon appointments and reschedule for first available openings
d. tell waiting patients and emergency has caused a delay in the schedule and
that their appointments have been rescheduled - ANSWER-a. Inform waiting
patients that an emergency has caused a delay in the schedule and that they can
wait or reschedule
,Page 2 of 34
A provider asks a medical administrative assistant to schedule a surgery to
remove a patient's gallbladder. The assistant should schedule the patient for
which of the following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy - ANSWER-d. Cholecystectomy
A patient calls with a question about her prescription dosage as it relates to her
condition. Which of the following actions is appropriate for the medical
administrative assistant to take?
a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to ANSWER the patient's question - ANSWER-b. take a message for the
physician
To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department - ANSWER-c. laboratory
Which of the following letter styles is most efficient?
a. block
,Page 3 of 34
b. standard
c. modified block intended
d. simplified - ANSWER-a. Block
A provider provider prescribes an EKG for a patient who has a rapid heart rate.
Which of the following should be recorded as the reason for the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia - ANSWER-d. tachycardia
A medical administrative assistant should take which of the following actions to
be in compliance with OSHA?
a. participate in training concerning infection control
b. register with the CDC
c. schedule a hepatitis B immunization
d. undergo a physical examination - ANSWER-a. participate in training
concerning infection control
Which of the following must be provided to a patient on a first visit, as required
by HIPAA?
a. an authorization form
b. notice of privacy practices
c. a consent form
, Page 4 of 34
d. patient's bill of rights - ANSWER-b. notice of privacy practices
A patient seeking a second opinion for an upcoming surgical procedure and has
a referral from a provider. When the patient calls to schedule an appointment,
which of the following actions should the cmaa take to assist in this process?
a. schedule the appointment following a 2-day waiting protocol
b. verify that the patient's insurance accepted by the provider
c. instruct the patient to obtain preauthorization for the referral
d. call the referring provider to confirm the referral - ANSWER-b. verify that the
patient's insurance accepted by the provider
Which of the following oversees the workplace safety?
a. OSHA
b. JC
c. CLIA
d. DOL - ANSWER-a. OSHA
Which of the following describes a difference between Medicare and Medicaid?
a. Medicare serves medically needed patients, and Medicaid serves patients
who are older than 65 years of age
b. Medicare patients do not pay monthly premiums, but Medicaid patients do
pay premiums
c. Medicare if funded by the federal government, but Medicaid is funded by
both state and federal governments
