FIELD TECH 2 TO 3 LATEST 2026 TEST PAPER QUESTIONS
AND ANSWERS GUARANTEE A+
✔✔Which of the following best describes stereotyped thinking? - ✔✔Presuming that all
members of a group have certain characteristics.
✔✔The attribute of being "active" as a critical thinker means - ✔✔You observe and take
notes relevant to the issue.
✔✔What kind of reasoning is described as applying a general statement that you know
to be true to a new situation? - ✔✔Deductive.
✔✔It is essential to pay attention to warning signs of stress overload. Poor attitude is
one of the behaviors that may indicate that you are overstressed. What are the
symptoms of poor attitude behavior? - ✔✔A significant change in attitude with a
noticeable movement toward negative, hostile, cynical, or paranoid thoughts
✔✔You are at a customer's home and you are asking the customer whether the
problem is intermittent or constant. Which step are you using from the six-step
troubleshooting process? - ✔✔Identifying the problem.
✔✔Why should you take the time to take notes and accurately record data at each job
location? - ✔✔Notes and recorded data are tools that can help you accurately
remember events at a site that can help you determine a plan of action or evaluate the
decisions you made.
✔✔You are at a customer's home and you believe you have solved the problem. When
you check to be sure the resolution did not introduce any new problems, which step are
you using from the six-step troubleshooting process? - ✔✔Verifying the solution.
✔✔To break the habit of a negative self-talk cycle - ✔✔Tell yourself "not now" and move
onto a positive thought whenever negative thoughts occur.
✔✔By taking control of the expectations you have, you are - ✔✔More likely to improve
your motivation and be a better problem solver.
✔✔Which of the following characterizes the successful troubleshooter? - ✔✔Someone
with an inquisitive and relentless desire to solve and fix problems.
✔✔What must a technician be aware of when analyzing a digital TV (DTV) problem? -
✔✔There is frequently more than one contributor to a specific DTV service problem.
,✔✔After a digital TV (DTV) service problem has been analyzed and possible causes
considered, what is accomplished by isolating the various network elements? - ✔✔It
narrows the scope of likely problem sources.
✔✔During which step of the six-step troubleshooting process for a digital TV (DTV)
service problem are quadrature amplitude modulation (QAM) channel measurements
typically taken? - ✔✔Diagnosing symptoms.
✔✔When replacing a splitter to resolve a digital TV (DTV) service problem, what does
confirming the splitter output levels before attaching the output connectors do? -
✔✔Confirmation reinforces the technician's confidence that the problem will be resolved
by replacing the splitter.
✔✔Which of the following digital TV (DTV) trouble calls could have been avoided with
customer education about the product? - ✔✔The digital set-top box (STB) overheats.
✔✔When troubleshooting a digital TV (DTV) authorization issue, what can be verified
using the set-top box (STB) diagnostic page? - ✔✔STB reception of authorization
message data.
✔✔Which type of set-top box (STB) operates more like Data Over Cable Service
Interface Specification (DOCSIS) cable modems with return channels on the same
frequencies used for cable modems? - ✔✔STB with DOCSIS Set-top Gateway (DSG)
client software and embedded DOCSIS modems.
✔✔Because the spectral density of a quadrature amplitude modulation (QAM) channel
is much higher than that of an analog TV channel, what is done to ensure equal power
in all channels in a network with analog and digital modulation channels? - ✔✔Operate
the analog TV channels at higher amplitude level than the QAM channels.
✔✔What does a set-top box (STB) diagnostic page of a quadrature amplitude
modulation (QAM) channel showing signal-to-noise ratio (SNR) near or below 30 dB
indicate? - ✔✔The QAM channel quality is on the edge for reliable reception, and the
source of the problem is likely in the distribution network or customer premises.
✔✔Which Data over Cable Service Interface Specification (DOCSIS) layer is used by
the cable modem termination system (CMTS) to differentiate between cable modems? -
✔✔The DOCSIS Media Access Control (MAC) Layer.
✔✔What was introduced in Data Over Cable Service Interface Specification (DOCSIS)
3.0 to allow enough bandwidth for upstream carriers from previous DOCSIS versions? -
✔✔The option to increase the top frequency of the upstream to 85 MHz.
, ✔✔In a Data Over Cable Service Interface Specification (DOCSIS) network, why is the
data throughput over the return or upstream path typically less than the throughput of
data over the forward or downstream path? - ✔✔Compared to the downstream path, the
narrower bandwidths and lower orders of modulation used to transport data over the
return path cause the downstream and upstream data throughput to be unequal or
asymmetrical.
✔✔What would be the downstream throughput if two quadrature amplitude modulation
(QAM) channels with a throughput of 38 megabits per second (Mbps) were bonded? -
✔✔76 Mbps.
✔✔What are two features that were added in Data Over Cable Service Interface
Specification (DOCSIS) 3.1 to extend the viability of hybrid fiber/coax (HFC) networks
into the next decade? - ✔✔Orthogonal frequency division multiplexing (OFDM) and low-
density parity-check (LDPC).
✔✔How does Internet protocol (IP) multicast differ from IP broadcast? - ✔✔IP multicast
traffic is only sent to specific modem addresses on the network; IP broadcast traffic is
sent to all modems on the network.
✔✔Which step in the troubleshooting process requires a discussion with the customer
to gather more detail about the problem? - ✔✔Step 1: Identify the problem.
✔✔When analyzing a problem, what can the technician learn by asking the customer to
show or demonstrate the problem? - ✔✔The symptoms of the problem can be viewed
and any unusual screens or customer entries can be identified.
✔✔When using a digital signal analyzer to troubleshoot data throughput in the Data
Over Cable Service Interface Specification (DOCSIS) network, what is the minimum
modulation error ratio (MER) into the cable modem for a 256- quadrature amplitude
modulation (QAM) carrier? - ✔✔32 dB or greater.
✔✔What layers of the Open Systems Interconnection (OSI) reference model are
specific to cable networks and are present only between Data Over Cable Service
Interface Specification (DOCSIS) modems and the cable modem termination system
(CMTS)? - ✔✔Layers 1 through 4 (Physical layer, Data Link Layer, Network Layer, and
Transport Layer) are applied between the DOCSIS modem and CMTS.
✔✔A customer reports a problem of no dial tone (NDT). Upon inspection, the technician
notices that new carpeting has been installed. What should the technician do next? -
✔✔Look for a cable that runs under the carpet; it is likely that the cable has a short from
the carpeting tack strip.
AND ANSWERS GUARANTEE A+
✔✔Which of the following best describes stereotyped thinking? - ✔✔Presuming that all
members of a group have certain characteristics.
✔✔The attribute of being "active" as a critical thinker means - ✔✔You observe and take
notes relevant to the issue.
✔✔What kind of reasoning is described as applying a general statement that you know
to be true to a new situation? - ✔✔Deductive.
✔✔It is essential to pay attention to warning signs of stress overload. Poor attitude is
one of the behaviors that may indicate that you are overstressed. What are the
symptoms of poor attitude behavior? - ✔✔A significant change in attitude with a
noticeable movement toward negative, hostile, cynical, or paranoid thoughts
✔✔You are at a customer's home and you are asking the customer whether the
problem is intermittent or constant. Which step are you using from the six-step
troubleshooting process? - ✔✔Identifying the problem.
✔✔Why should you take the time to take notes and accurately record data at each job
location? - ✔✔Notes and recorded data are tools that can help you accurately
remember events at a site that can help you determine a plan of action or evaluate the
decisions you made.
✔✔You are at a customer's home and you believe you have solved the problem. When
you check to be sure the resolution did not introduce any new problems, which step are
you using from the six-step troubleshooting process? - ✔✔Verifying the solution.
✔✔To break the habit of a negative self-talk cycle - ✔✔Tell yourself "not now" and move
onto a positive thought whenever negative thoughts occur.
✔✔By taking control of the expectations you have, you are - ✔✔More likely to improve
your motivation and be a better problem solver.
✔✔Which of the following characterizes the successful troubleshooter? - ✔✔Someone
with an inquisitive and relentless desire to solve and fix problems.
✔✔What must a technician be aware of when analyzing a digital TV (DTV) problem? -
✔✔There is frequently more than one contributor to a specific DTV service problem.
,✔✔After a digital TV (DTV) service problem has been analyzed and possible causes
considered, what is accomplished by isolating the various network elements? - ✔✔It
narrows the scope of likely problem sources.
✔✔During which step of the six-step troubleshooting process for a digital TV (DTV)
service problem are quadrature amplitude modulation (QAM) channel measurements
typically taken? - ✔✔Diagnosing symptoms.
✔✔When replacing a splitter to resolve a digital TV (DTV) service problem, what does
confirming the splitter output levels before attaching the output connectors do? -
✔✔Confirmation reinforces the technician's confidence that the problem will be resolved
by replacing the splitter.
✔✔Which of the following digital TV (DTV) trouble calls could have been avoided with
customer education about the product? - ✔✔The digital set-top box (STB) overheats.
✔✔When troubleshooting a digital TV (DTV) authorization issue, what can be verified
using the set-top box (STB) diagnostic page? - ✔✔STB reception of authorization
message data.
✔✔Which type of set-top box (STB) operates more like Data Over Cable Service
Interface Specification (DOCSIS) cable modems with return channels on the same
frequencies used for cable modems? - ✔✔STB with DOCSIS Set-top Gateway (DSG)
client software and embedded DOCSIS modems.
✔✔Because the spectral density of a quadrature amplitude modulation (QAM) channel
is much higher than that of an analog TV channel, what is done to ensure equal power
in all channels in a network with analog and digital modulation channels? - ✔✔Operate
the analog TV channels at higher amplitude level than the QAM channels.
✔✔What does a set-top box (STB) diagnostic page of a quadrature amplitude
modulation (QAM) channel showing signal-to-noise ratio (SNR) near or below 30 dB
indicate? - ✔✔The QAM channel quality is on the edge for reliable reception, and the
source of the problem is likely in the distribution network or customer premises.
✔✔Which Data over Cable Service Interface Specification (DOCSIS) layer is used by
the cable modem termination system (CMTS) to differentiate between cable modems? -
✔✔The DOCSIS Media Access Control (MAC) Layer.
✔✔What was introduced in Data Over Cable Service Interface Specification (DOCSIS)
3.0 to allow enough bandwidth for upstream carriers from previous DOCSIS versions? -
✔✔The option to increase the top frequency of the upstream to 85 MHz.
, ✔✔In a Data Over Cable Service Interface Specification (DOCSIS) network, why is the
data throughput over the return or upstream path typically less than the throughput of
data over the forward or downstream path? - ✔✔Compared to the downstream path, the
narrower bandwidths and lower orders of modulation used to transport data over the
return path cause the downstream and upstream data throughput to be unequal or
asymmetrical.
✔✔What would be the downstream throughput if two quadrature amplitude modulation
(QAM) channels with a throughput of 38 megabits per second (Mbps) were bonded? -
✔✔76 Mbps.
✔✔What are two features that were added in Data Over Cable Service Interface
Specification (DOCSIS) 3.1 to extend the viability of hybrid fiber/coax (HFC) networks
into the next decade? - ✔✔Orthogonal frequency division multiplexing (OFDM) and low-
density parity-check (LDPC).
✔✔How does Internet protocol (IP) multicast differ from IP broadcast? - ✔✔IP multicast
traffic is only sent to specific modem addresses on the network; IP broadcast traffic is
sent to all modems on the network.
✔✔Which step in the troubleshooting process requires a discussion with the customer
to gather more detail about the problem? - ✔✔Step 1: Identify the problem.
✔✔When analyzing a problem, what can the technician learn by asking the customer to
show or demonstrate the problem? - ✔✔The symptoms of the problem can be viewed
and any unusual screens or customer entries can be identified.
✔✔When using a digital signal analyzer to troubleshoot data throughput in the Data
Over Cable Service Interface Specification (DOCSIS) network, what is the minimum
modulation error ratio (MER) into the cable modem for a 256- quadrature amplitude
modulation (QAM) carrier? - ✔✔32 dB or greater.
✔✔What layers of the Open Systems Interconnection (OSI) reference model are
specific to cable networks and are present only between Data Over Cable Service
Interface Specification (DOCSIS) modems and the cable modem termination system
(CMTS)? - ✔✔Layers 1 through 4 (Physical layer, Data Link Layer, Network Layer, and
Transport Layer) are applied between the DOCSIS modem and CMTS.
✔✔A customer reports a problem of no dial tone (NDT). Upon inspection, the technician
notices that new carpeting has been installed. What should the technician do next? -
✔✔Look for a cable that runs under the carpet; it is likely that the cable has a short from
the carpeting tack strip.
