SHRM-CP Assessment questions with accurate detailed || || || || || ||
solutions
What type of business problem is solved most appropriately by using Six Sigma tools?
|| || || || || || || || || || || || ||
Minimizing inventories and redundancies || || ||
Speeding up processes || ||
Improving quality ||
Improving work flows - ✔✔Improving quality || || || || ||
Rationale
Quality issues can be solved by using Six Sigma tools. Six Sigma is a strategy that identifies and
|| || || || || || || || || || || || || || || || || ||
removes the causes of defects and errors in manufacturing and business processes. Other business
|| || || || || || || || || || || || || ||
problems that can be solved by using Six Sigma include too much variation, challenging root
|| || || || || || || || || || || || || || ||
cause identifications, numerous technical considerations, and other complex issues. Lean Six
|| || || || || || || || || || ||
Sigma is a strategy that eliminates waste and improves process flows.
|| || || || || || || || || ||
For more information, refer to Module Organization, Functional Area 6, Section 3
|| || || || || || || || || || ||
A company has experienced computer system problems from Internet viruses introduced by
|| || || || || || || || || || || ||
employees opening nonwork-related files. The system administrator wants HR to develop and
|| || || || || || || || || || || ||
implement a policy restricting employee use of the Internet. Would this Internet policy be a good
|| || || || || || || || || || || || || || || ||
idea?
Yes; as a policy, it would become automatically enforceable under a union contract.
|| || || || || || || || || || || ||
,Yes; it can help an employer to monitor employees' Internet use.
|| || || || || || || || || ||
No; it would violate an employee's right to privacy.
|| || || || || || || ||
No; it is not a deterrent to employee misconduct. - ✔✔Yes; it can help an employer to monitor
|| || || || || || || || || || || || || || || || || ||
employees' Internet use. || ||
Rationale
Certainly a written policy could set limits for employees' personal use of the Internet and reduce
|| || || || || || || || || || || || || || || ||
the influx of computer viruses. Other benefits are possible, too. It may never eliminate employee
|| || || || || || || || || || || || || || ||
misconduct. But it could help the employer avoid incidents that may lead to embarrassment for
|| || || || || || || || || || || || || || ||
the company and/or potential legal problems. Further, having a formal policy in place and
|| || || || || || || || || || || || || ||
communicating it to employees reduces the employer's exposure to invasion-of-privacy claims. || || || || || || || || || ||
For more information, refer to Module Organization, Functional Area 9, Section
|| || || || || || || || || ||
What are three potentially successful generic strategies according to Michael Porter?
|| || || || || || || || || ||
Divisional, functional, matrix || ||
Cost leadership, differentiation, focus
|| || ||
Customer intimacy, innovation, control || || ||
Introduction, maturity, decline - ✔✔Cost leadership, differentiation, focus || || || || || || ||
Rationale
,According to Michael Porter, there are three potentially successful generic strategies: cost
|| || || || || || || || || || || ||
leadership, differentiation, and focus. || || ||
For more information, refer to Module Strategy, Functional Area 15, Section 3
|| || || || || || || || || || ||
Why do many organizational effectiveness and development (OED) programs begin with a needs
|| || || || || || || || || || || || ||
analysis?
It provides more information about best practices.
|| || || || || ||
It provides multiple perspectives on the issue.
|| || || || || ||
It lessens undue influence from management.
|| || || || ||
It is a critical ingredient in preparing budgets - ✔✔It provides multiple perspectives on the issue.
|| || || || || || || || || || || || || || ||
Rationale
A needs analysis leads to a deeper understanding of the issue, including multiple perspectives on
|| || || || || || || || || || || || || || ||
the issue itself and its effects and possible causes. Management is a stakeholder whose needs must
|| || || || || || || || || || || || || || ||
be managed in an OED intervention. A better understanding will probably result in a more
|| || || || || || || || || || || || || || || ||
efficient response, but this is not the main purpose of the needs analysis. Best practices are
|| || || || || || || || || || || || || || || ||
explored once the need is more fully understood. || || || || || || ||
For more information, refer to Module Organization, Functional Area 6, Section 2
|| || || || || || || || || || ||
What is the basis for international law?|| || || || || ||
, Conventions and treaties || ||
Extraterritoriality and civil law || || ||
Common law and supranational law
|| || || ||
Due diligence and the rule of law - ✔✔Conventions and treaties
|| || || || || || || || || ||
Rationale
International law is based on treaties, conventions, pacts, protocols, and covenants. The Geneva
|| || || || || || || || || || || || ||
Conventions and Protocols is an example.
|| || || || ||
For more information, refer to Module Competencies, Functional Area 0, Section 4
|| || || || || || || || || || ||
What is a benefit associated with informal organizations?
|| || || || || || ||
solutions
What type of business problem is solved most appropriately by using Six Sigma tools?
|| || || || || || || || || || || || ||
Minimizing inventories and redundancies || || ||
Speeding up processes || ||
Improving quality ||
Improving work flows - ✔✔Improving quality || || || || ||
Rationale
Quality issues can be solved by using Six Sigma tools. Six Sigma is a strategy that identifies and
|| || || || || || || || || || || || || || || || || ||
removes the causes of defects and errors in manufacturing and business processes. Other business
|| || || || || || || || || || || || || ||
problems that can be solved by using Six Sigma include too much variation, challenging root
|| || || || || || || || || || || || || || ||
cause identifications, numerous technical considerations, and other complex issues. Lean Six
|| || || || || || || || || || ||
Sigma is a strategy that eliminates waste and improves process flows.
|| || || || || || || || || ||
For more information, refer to Module Organization, Functional Area 6, Section 3
|| || || || || || || || || || ||
A company has experienced computer system problems from Internet viruses introduced by
|| || || || || || || || || || || ||
employees opening nonwork-related files. The system administrator wants HR to develop and
|| || || || || || || || || || || ||
implement a policy restricting employee use of the Internet. Would this Internet policy be a good
|| || || || || || || || || || || || || || || ||
idea?
Yes; as a policy, it would become automatically enforceable under a union contract.
|| || || || || || || || || || || ||
,Yes; it can help an employer to monitor employees' Internet use.
|| || || || || || || || || ||
No; it would violate an employee's right to privacy.
|| || || || || || || ||
No; it is not a deterrent to employee misconduct. - ✔✔Yes; it can help an employer to monitor
|| || || || || || || || || || || || || || || || || ||
employees' Internet use. || ||
Rationale
Certainly a written policy could set limits for employees' personal use of the Internet and reduce
|| || || || || || || || || || || || || || || ||
the influx of computer viruses. Other benefits are possible, too. It may never eliminate employee
|| || || || || || || || || || || || || || ||
misconduct. But it could help the employer avoid incidents that may lead to embarrassment for
|| || || || || || || || || || || || || || ||
the company and/or potential legal problems. Further, having a formal policy in place and
|| || || || || || || || || || || || || ||
communicating it to employees reduces the employer's exposure to invasion-of-privacy claims. || || || || || || || || || ||
For more information, refer to Module Organization, Functional Area 9, Section
|| || || || || || || || || ||
What are three potentially successful generic strategies according to Michael Porter?
|| || || || || || || || || ||
Divisional, functional, matrix || ||
Cost leadership, differentiation, focus
|| || ||
Customer intimacy, innovation, control || || ||
Introduction, maturity, decline - ✔✔Cost leadership, differentiation, focus || || || || || || ||
Rationale
,According to Michael Porter, there are three potentially successful generic strategies: cost
|| || || || || || || || || || || ||
leadership, differentiation, and focus. || || ||
For more information, refer to Module Strategy, Functional Area 15, Section 3
|| || || || || || || || || || ||
Why do many organizational effectiveness and development (OED) programs begin with a needs
|| || || || || || || || || || || || ||
analysis?
It provides more information about best practices.
|| || || || || ||
It provides multiple perspectives on the issue.
|| || || || || ||
It lessens undue influence from management.
|| || || || ||
It is a critical ingredient in preparing budgets - ✔✔It provides multiple perspectives on the issue.
|| || || || || || || || || || || || || || ||
Rationale
A needs analysis leads to a deeper understanding of the issue, including multiple perspectives on
|| || || || || || || || || || || || || || ||
the issue itself and its effects and possible causes. Management is a stakeholder whose needs must
|| || || || || || || || || || || || || || ||
be managed in an OED intervention. A better understanding will probably result in a more
|| || || || || || || || || || || || || || || ||
efficient response, but this is not the main purpose of the needs analysis. Best practices are
|| || || || || || || || || || || || || || || ||
explored once the need is more fully understood. || || || || || || ||
For more information, refer to Module Organization, Functional Area 6, Section 2
|| || || || || || || || || || ||
What is the basis for international law?|| || || || || ||
, Conventions and treaties || ||
Extraterritoriality and civil law || || ||
Common law and supranational law
|| || || ||
Due diligence and the rule of law - ✔✔Conventions and treaties
|| || || || || || || || || ||
Rationale
International law is based on treaties, conventions, pacts, protocols, and covenants. The Geneva
|| || || || || || || || || || || || ||
Conventions and Protocols is an example.
|| || || || ||
For more information, refer to Module Competencies, Functional Area 0, Section 4
|| || || || || || || || || || ||
What is a benefit associated with informal organizations?
|| || || || || || ||
