B US 110 Fin al Exam Study Guide
Question s an d an sw er s w ith accur ate
r ation ales(PASSED)
Management - answer The process of guiding the development, maintenance,
and allocation of resources to attain organizational goals.
Efficiency vs. Effectiveness - answer Efficiency = Using the least amount of
resources to accomplish the organization's goals.
Effectiveness = The ability to produce the desired result or good.
Functions of Managers - answer Managers are the people in the organization
responsible for developing and carrying out this management process: planning,
organizing, leading, controlling
Planning - answer The process of deciding what needs to be done to achieve
organizational objectives; identifying when and how it will be done; and
determining who should do it.
Strategic Planning - answer The process of creating long-range (one to five years),
broad goals for the organization and determining what resources will be needed
to accomplish those goals.
Tactical Planning - answer The process of beginning to implement a strategic plan
by addressing issues of coordination and allocating resources to different parts of
,the organization; has a shorter time frame (less than one year) and more specific
objectives than strategic planning.
contingency planning - answer identifying alternative courses of action for very
unusual or crisis situations; typically stipulate the chain of command, standard
operating procedures, and communication channels the organization will use
during an emergency.
operational planning - answer The process of creating specific standards,
methods, policies, and procedures that are used in specific functional areas of the
organization; helps guide and control the implementation of tactical plans.
division of labor - answer Division of work into a number of separate tasks to be
performed by different workers
Departmentalization - answer Grouping jobs and employees
Delegation - answer Assigning authority and responsibilities
Leadership - answer The process of guiding and motivating others toward the
achievement of organizational goals.
Power - answer The ability to influence others to behave in a particular way.
Leadership Style - answer The relatively consistent way that individuals in
leadership positions attempt to influence the behavior of others.
, autocratic leader - answer Directive leaders who prefer to make decisions and
solve problems on their own with little input from subordinates
Participative leader - answer Leaders who share decision-making with group
members and encourage discussion of issues and alternatives; includes
democratic, consensual, and consultative styles.
Democratic leader - answer Leaders who solicit input from all members of the
group and then allow the members to make the final decision through a vote.
Consensual leader - answer Leaders who encourage discussion about issues and
then require that all parties involved agree to the final decision.
Consultative leader - answer Leaders who confer with subordinates before making
a decision but who retain the final decision-making authority.
Free-rein - answer A leadership style in which the leader turns over all authority
and control to subordinates.
Empowerment - answer The process of giving employees increased autonomy and
discretion to make decisions, as well as control over the resources needed to
implement those decisions.
corporate culture - answer The set of attitudes, values, and standards that
distinguishes one organization from another.
Question s an d an sw er s w ith accur ate
r ation ales(PASSED)
Management - answer The process of guiding the development, maintenance,
and allocation of resources to attain organizational goals.
Efficiency vs. Effectiveness - answer Efficiency = Using the least amount of
resources to accomplish the organization's goals.
Effectiveness = The ability to produce the desired result or good.
Functions of Managers - answer Managers are the people in the organization
responsible for developing and carrying out this management process: planning,
organizing, leading, controlling
Planning - answer The process of deciding what needs to be done to achieve
organizational objectives; identifying when and how it will be done; and
determining who should do it.
Strategic Planning - answer The process of creating long-range (one to five years),
broad goals for the organization and determining what resources will be needed
to accomplish those goals.
Tactical Planning - answer The process of beginning to implement a strategic plan
by addressing issues of coordination and allocating resources to different parts of
,the organization; has a shorter time frame (less than one year) and more specific
objectives than strategic planning.
contingency planning - answer identifying alternative courses of action for very
unusual or crisis situations; typically stipulate the chain of command, standard
operating procedures, and communication channels the organization will use
during an emergency.
operational planning - answer The process of creating specific standards,
methods, policies, and procedures that are used in specific functional areas of the
organization; helps guide and control the implementation of tactical plans.
division of labor - answer Division of work into a number of separate tasks to be
performed by different workers
Departmentalization - answer Grouping jobs and employees
Delegation - answer Assigning authority and responsibilities
Leadership - answer The process of guiding and motivating others toward the
achievement of organizational goals.
Power - answer The ability to influence others to behave in a particular way.
Leadership Style - answer The relatively consistent way that individuals in
leadership positions attempt to influence the behavior of others.
, autocratic leader - answer Directive leaders who prefer to make decisions and
solve problems on their own with little input from subordinates
Participative leader - answer Leaders who share decision-making with group
members and encourage discussion of issues and alternatives; includes
democratic, consensual, and consultative styles.
Democratic leader - answer Leaders who solicit input from all members of the
group and then allow the members to make the final decision through a vote.
Consensual leader - answer Leaders who encourage discussion about issues and
then require that all parties involved agree to the final decision.
Consultative leader - answer Leaders who confer with subordinates before making
a decision but who retain the final decision-making authority.
Free-rein - answer A leadership style in which the leader turns over all authority
and control to subordinates.
Empowerment - answer The process of giving employees increased autonomy and
discretion to make decisions, as well as control over the resources needed to
implement those decisions.
corporate culture - answer The set of attitudes, values, and standards that
distinguishes one organization from another.
