Test Prep - WGU - Principles of Management - C483
EXAM 114 QUESTIONS WITH VERIFIED ANSWERS
2025/2026
Delivery of products or services - __100% CORRECT ANSWER AS A value chain is the
sequence of activities that begins with raw materials.
What result does a value chain end with?
Choose 1 answer
Supply and demand
Operations and logistics
Outsourcing or insourcing
Delivery of products or services
Profit margins are increased. - __100% CORRECT ANSWER AS What happens when an
effective value chain is created?
Choose 1 answer
Profit margins are increased.
A mission statement is developed.
Customized products are standardized.
Total quality management is not required.
Analysis of external opportunities and threats - __100% CORRECT ANSWER AS Industry
and market analysis, competitor analysis, and social analysis are examples of which
step in the strategic planning process?
Analysis of mission, vision, and goals
Analysis of management implementation
Analysis of external opportunities and threats
Analysis of internal strengths and weaknesses
Strengths - __100% CORRECT ANSWER AS Skilled management, positive cash flow,
and well-known brands are examples of which component of the SWOT analysis?
Threats
Strengths
Weaknesses
Opportunities
Core competencies - __100% CORRECT ANSWER AS What denotes skills or expertise
in an activity that constitutes the roots of competitiveness in an organization?
Choose 1 answer
,Strategic values
Core competencies
Products and services
Opportunities and threats
Suppliers can reduce manufacturing time and increase product quality. - __100%
CORRECT ANSWER AS According to Michael Porter's competitive environment model,
how can suppliers influence strategic planning?
Suppliers can reduce the threat from substitute products.
Suppliers can reduce the numbers of new entrants in the market.
Suppliers can reduce manufacturing time and increase product quality.
Suppliers can reduce technological, demographic, and legal threats in the environment.
Differentiation - __100% CORRECT ANSWER AS A company offers unique products in its
industry to create a competitive advantage.
Which type of strategy is the company using?
Valorization
Differentiation
Customization
Standardization
Vertical integration - __100% CORRECT ANSWER AS Happy Inc. is a leading provider of
family entertainment and BCD is a broadcasting company with news, cable, and
entertainment networks. Happy Inc. recently acquired BCD in hopes of boosting its
primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
distribution network?
Choose 1 answer
Vertical integration
Strategic alliances
Networking
Horizontal benchmarking
Strategic vision - __100% CORRECT ANSWER AS A local business has provided
services to its customers for 40 years. The business's mission is "To give our customers
the best service in town." The owner of the business has had a long-standing dream to
franchise the business and become the best provider of its service in the United States.
What describes the owner's dream?
Choose 1 answer
, Strategic vision
Strategic mission
Strategic planning
Strategic management
Developing a strategic mission - __100% CORRECT ANSWER AS What is the first step of
organizational strategic planning?
Choose 1 answer
Developing operational goals
Developing internal strengths
Developing a strategic mission
Developing external opportunities
Six Sigma - __100% CORRECT ANSWER AS The introduction of statistical tools to
analyze the causes of product defects is associated with which quality improvement
approach?
Six Sigma
Flexible Process
Customer Process
Quality Customization
To revolutionize key organizational systems and processes - __100% CORRECT
ANSWER AS What is the principal idea of reengineering?
Choose 1 answer
To analyze system failures
To focus on creating two-way exchanges with customers
To revolutionize key organizational systems and processes
To improve total quality in all businesses for the benefit of producers and consumers
Less than 3.4 - __100% CORRECT ANSWER AS How many defects per million are there
at Six Sigma, assuming a product or process is defect-free 99.99966% of the time?
Choose 1 answer
Less than 3.4
Less than 4.4
Less than 5.3
Less than 6.6
To take action to accomplish the transformation - __100% CORRECT ANSWER AS What
is the last step to Deming's 14 points of quality management?
To cease dependence on mass inspection
To break down barriers among departments
To evaluate options provided by management
EXAM 114 QUESTIONS WITH VERIFIED ANSWERS
2025/2026
Delivery of products or services - __100% CORRECT ANSWER AS A value chain is the
sequence of activities that begins with raw materials.
What result does a value chain end with?
Choose 1 answer
Supply and demand
Operations and logistics
Outsourcing or insourcing
Delivery of products or services
Profit margins are increased. - __100% CORRECT ANSWER AS What happens when an
effective value chain is created?
Choose 1 answer
Profit margins are increased.
A mission statement is developed.
Customized products are standardized.
Total quality management is not required.
Analysis of external opportunities and threats - __100% CORRECT ANSWER AS Industry
and market analysis, competitor analysis, and social analysis are examples of which
step in the strategic planning process?
Analysis of mission, vision, and goals
Analysis of management implementation
Analysis of external opportunities and threats
Analysis of internal strengths and weaknesses
Strengths - __100% CORRECT ANSWER AS Skilled management, positive cash flow,
and well-known brands are examples of which component of the SWOT analysis?
Threats
Strengths
Weaknesses
Opportunities
Core competencies - __100% CORRECT ANSWER AS What denotes skills or expertise
in an activity that constitutes the roots of competitiveness in an organization?
Choose 1 answer
,Strategic values
Core competencies
Products and services
Opportunities and threats
Suppliers can reduce manufacturing time and increase product quality. - __100%
CORRECT ANSWER AS According to Michael Porter's competitive environment model,
how can suppliers influence strategic planning?
Suppliers can reduce the threat from substitute products.
Suppliers can reduce the numbers of new entrants in the market.
Suppliers can reduce manufacturing time and increase product quality.
Suppliers can reduce technological, demographic, and legal threats in the environment.
Differentiation - __100% CORRECT ANSWER AS A company offers unique products in its
industry to create a competitive advantage.
Which type of strategy is the company using?
Valorization
Differentiation
Customization
Standardization
Vertical integration - __100% CORRECT ANSWER AS Happy Inc. is a leading provider of
family entertainment and BCD is a broadcasting company with news, cable, and
entertainment networks. Happy Inc. recently acquired BCD in hopes of boosting its
primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
distribution network?
Choose 1 answer
Vertical integration
Strategic alliances
Networking
Horizontal benchmarking
Strategic vision - __100% CORRECT ANSWER AS A local business has provided
services to its customers for 40 years. The business's mission is "To give our customers
the best service in town." The owner of the business has had a long-standing dream to
franchise the business and become the best provider of its service in the United States.
What describes the owner's dream?
Choose 1 answer
, Strategic vision
Strategic mission
Strategic planning
Strategic management
Developing a strategic mission - __100% CORRECT ANSWER AS What is the first step of
organizational strategic planning?
Choose 1 answer
Developing operational goals
Developing internal strengths
Developing a strategic mission
Developing external opportunities
Six Sigma - __100% CORRECT ANSWER AS The introduction of statistical tools to
analyze the causes of product defects is associated with which quality improvement
approach?
Six Sigma
Flexible Process
Customer Process
Quality Customization
To revolutionize key organizational systems and processes - __100% CORRECT
ANSWER AS What is the principal idea of reengineering?
Choose 1 answer
To analyze system failures
To focus on creating two-way exchanges with customers
To revolutionize key organizational systems and processes
To improve total quality in all businesses for the benefit of producers and consumers
Less than 3.4 - __100% CORRECT ANSWER AS How many defects per million are there
at Six Sigma, assuming a product or process is defect-free 99.99966% of the time?
Choose 1 answer
Less than 3.4
Less than 4.4
Less than 5.3
Less than 6.6
To take action to accomplish the transformation - __100% CORRECT ANSWER AS What
is the last step to Deming's 14 points of quality management?
To cease dependence on mass inspection
To break down barriers among departments
To evaluate options provided by management
