Page | 1
C954 WGU 2025 QUESTIONS AND
ANSWERS
1. A company has tasked the IT manager with installing
communication e-business tools.
Which unified communication component will provide real-time responses?
A. Email
B. Webinar
C. Instant messaging
D. Podcasting - correct answer - C. Instant messaging
2. A company needs to manage the creation, storage, editing, and
publication of its website content. It needs a tool that includes web-
based publishing, search, navigation, and indexing to organize
information.
Which tool should the company use?
A. Customer relationship management
B. Enterprise resource planning
C. IT incident management
D. Content management system - correct answer - D. Content
management system
3. Which software allows a company to track its end users' shopping
and buying behaviors to help increase loyalty, retention, and
profits?
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A. Customer relationship management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing - correct answer - A. Customer relationship
management
4. A marketing department has a goal to increase customer
satisfaction.
Which two primary operational customer relationship management (CRM)
technologies can help achieve this goal? Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining - correct answer - A. List generator
B. Cross-selling or upselling
5. What is used in IT to identify and analyze daily business activities
such as payroll?
A. Executive information systems
B. Managerial support systems
C. Transaction processing systems
D. Decision support systems - correct answer - C. Transaction processing
systems
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6. A company wants to bring production closer to customers, eliminating
steps in the supply chain by using inexpensive types of hardware
business tools.
Which item best promotes mass customization, small production batches,
and consumable inventory and also allows customer feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers - correct answer - D. 3D printers
7. What are two core components of enterprise resource planning
(ERP)??Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - correct answer - A.
Accounting
C. Finance
8. What are two extended enterprise resource planning (ERP)
components???Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - correct answer - B. Business
intelligence
E. Customer relationship management
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9. What is a function of analytical customer relationship
management (CRM)?
A. It supports back-office operations and strategic analysis, and it includes
all systems that do not deal directly with the customers.
B. It is used to create list generators, manage campaigns, and aid in
cross-selling and upselling.
C. It supports traditional transactional processing for day-to-day front-
office operations or systems that deal directly with the customers.
D. It connects disparate systems. - correct answer - A. It supports back-
office operations and strategic analysis, and it includes all systems that
do not deal directly with the customers.
10. Organizations are discovering a wave of other key business areas where
it is beneficial to take advantage of building strong relationships.
Which emerging areas in customer relationship management (CRM) include
other relationship management tools?
A. Supplier relationship management (SRM), partner relationship management
(PRM), and employee relationship management (ERM)
B. Stable relationship management (SRM), permanent relationship
management (PRM), and existing relationship management (ERM)
C954 WGU 2025 QUESTIONS AND
ANSWERS
1. A company has tasked the IT manager with installing
communication e-business tools.
Which unified communication component will provide real-time responses?
A. Email
B. Webinar
C. Instant messaging
D. Podcasting - correct answer - C. Instant messaging
2. A company needs to manage the creation, storage, editing, and
publication of its website content. It needs a tool that includes web-
based publishing, search, navigation, and indexing to organize
information.
Which tool should the company use?
A. Customer relationship management
B. Enterprise resource planning
C. IT incident management
D. Content management system - correct answer - D. Content
management system
3. Which software allows a company to track its end users' shopping
and buying behaviors to help increase loyalty, retention, and
profits?
, Page | 2
A. Customer relationship management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing - correct answer - A. Customer relationship
management
4. A marketing department has a goal to increase customer
satisfaction.
Which two primary operational customer relationship management (CRM)
technologies can help achieve this goal? Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining - correct answer - A. List generator
B. Cross-selling or upselling
5. What is used in IT to identify and analyze daily business activities
such as payroll?
A. Executive information systems
B. Managerial support systems
C. Transaction processing systems
D. Decision support systems - correct answer - C. Transaction processing
systems
, Page | 3
6. A company wants to bring production closer to customers, eliminating
steps in the supply chain by using inexpensive types of hardware
business tools.
Which item best promotes mass customization, small production batches,
and consumable inventory and also allows customer feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers - correct answer - D. 3D printers
7. What are two core components of enterprise resource planning
(ERP)??Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - correct answer - A.
Accounting
C. Finance
8. What are two extended enterprise resource planning (ERP)
components???Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - correct answer - B. Business
intelligence
E. Customer relationship management
, Page | 4
9. What is a function of analytical customer relationship
management (CRM)?
A. It supports back-office operations and strategic analysis, and it includes
all systems that do not deal directly with the customers.
B. It is used to create list generators, manage campaigns, and aid in
cross-selling and upselling.
C. It supports traditional transactional processing for day-to-day front-
office operations or systems that deal directly with the customers.
D. It connects disparate systems. - correct answer - A. It supports back-
office operations and strategic analysis, and it includes all systems that
do not deal directly with the customers.
10. Organizations are discovering a wave of other key business areas where
it is beneficial to take advantage of building strong relationships.
Which emerging areas in customer relationship management (CRM) include
other relationship management tools?
A. Supplier relationship management (SRM), partner relationship management
(PRM), and employee relationship management (ERM)
B. Stable relationship management (SRM), permanent relationship
management (PRM), and existing relationship management (ERM)
