FBLA BUSINESS COMMUNICATION EXAM FINAL STUDY GUIDE
2026
QUESTIONS & ANSWERS
Personal business letter - ANSWER-a letter written from an individual to a person, business, or
organization
Return Address - ANSWER-the address of the sender
Letterhead - ANSWER-a sheet of stationary with name and address of the organization printed
at the top
Business letters - ANSWER-usually keyed on paper; contain a letterhead at the top of the page
Mailing Address - ANSWER-name and address of the business or person to whom the letter is
being sent
Salutation - ANSWER-word of greeting used to begin a letter
Body - ANSWER-message of the letter
Complimentary Close - ANSWER-closing or farewell of the letter
Enclosure Notation - ANSWER-indicated that another doc is enclosed within a letter
Large Business Envelope - ANSWER-Size #10
Small Business Envelope - ANSWER-Size #6 3/4
Memos - ANSWER-written communications used to communicate information to individuals
within a business organization
Memo Guide Words - ANSWER-TO, FROM, DATE, SUBJECT ; should be keyed in bold, all caps,
followed by a colon, and double spaced
Unbound Report - ANSWER-short reports prepared without binders or covers
Bibliography - ANSWER-sources used in body of report
Bibliography Entries - ANSWER-should be listed alphabetically by author's last name
5 C's of Communication - ANSWER-1. Clear
2. Concise
3. Complete
, 4. Cohesive
5. Courteous
Clear - ANSWER-good words; eye contact
Concise - ANSWER-short sentences; direct; open
Complete - ANSWER-meets needs; honesty
Cohesive - ANSWER-focused
Courteous - ANSWER-non-judgemental
Internal Communication - ANSWER-within the company
Purpose of Internal Communication - ANSWER-to exchange info between various departments
and division of organization
Types of Internal Communication - ANSWER-1. vertical
2. horizontal
Frequency of Internal Communication - ANSWER-occurs frequently in organizational activities
Distance of Internal Communication - ANSWER-no significant distance usually
Coverage of Internal Communication - ANSWER-limited within the organization
External Communication - ANSWER-communication outside the company
Purpose of External Communication - ANSWER-mainly for maintaining relationships with
external parties
Frequency of External Communication - ANSWER-occurs less frequently than internal
Distance of External Communication - ANSWER-significant distance usually
Coverage of External Communication - ANSWER-broad with external bodies
Intrapersonal Communication - ANSWER-occurs when a person communicates with themself
Interpersonal Communication - ANSWER-exchange of info between two persons
Means of External Communication - ANSWER-1. telephone
2. telex and fax
3. postal services
4. local messenger
2026
QUESTIONS & ANSWERS
Personal business letter - ANSWER-a letter written from an individual to a person, business, or
organization
Return Address - ANSWER-the address of the sender
Letterhead - ANSWER-a sheet of stationary with name and address of the organization printed
at the top
Business letters - ANSWER-usually keyed on paper; contain a letterhead at the top of the page
Mailing Address - ANSWER-name and address of the business or person to whom the letter is
being sent
Salutation - ANSWER-word of greeting used to begin a letter
Body - ANSWER-message of the letter
Complimentary Close - ANSWER-closing or farewell of the letter
Enclosure Notation - ANSWER-indicated that another doc is enclosed within a letter
Large Business Envelope - ANSWER-Size #10
Small Business Envelope - ANSWER-Size #6 3/4
Memos - ANSWER-written communications used to communicate information to individuals
within a business organization
Memo Guide Words - ANSWER-TO, FROM, DATE, SUBJECT ; should be keyed in bold, all caps,
followed by a colon, and double spaced
Unbound Report - ANSWER-short reports prepared without binders or covers
Bibliography - ANSWER-sources used in body of report
Bibliography Entries - ANSWER-should be listed alphabetically by author's last name
5 C's of Communication - ANSWER-1. Clear
2. Concise
3. Complete
, 4. Cohesive
5. Courteous
Clear - ANSWER-good words; eye contact
Concise - ANSWER-short sentences; direct; open
Complete - ANSWER-meets needs; honesty
Cohesive - ANSWER-focused
Courteous - ANSWER-non-judgemental
Internal Communication - ANSWER-within the company
Purpose of Internal Communication - ANSWER-to exchange info between various departments
and division of organization
Types of Internal Communication - ANSWER-1. vertical
2. horizontal
Frequency of Internal Communication - ANSWER-occurs frequently in organizational activities
Distance of Internal Communication - ANSWER-no significant distance usually
Coverage of Internal Communication - ANSWER-limited within the organization
External Communication - ANSWER-communication outside the company
Purpose of External Communication - ANSWER-mainly for maintaining relationships with
external parties
Frequency of External Communication - ANSWER-occurs less frequently than internal
Distance of External Communication - ANSWER-significant distance usually
Coverage of External Communication - ANSWER-broad with external bodies
Intrapersonal Communication - ANSWER-occurs when a person communicates with themself
Interpersonal Communication - ANSWER-exchange of info between two persons
Means of External Communication - ANSWER-1. telephone
2. telex and fax
3. postal services
4. local messenger
