PGA PGM 3.0 LEVEL 2 GOLF OPS
Questions with 100% Correct Verified
detailed Answers Complete Guide latest
update 2026/2027
What are tasks associated with the "plan for succession" staff-
management role managers have in running a golf operation?---
correct answer ---
Implement cross-training, shared functions/responsibilities, ensure
several staff can perform key operational tasks, articulate career
paths within the facility's business
What should a manager consider when determining the number of
employees needed to run an operation?--- correct answer ---
the human resources it will take to achieve their business objectives,
and seasonal fluctuations in business.
,What should golf facilities consider doing to elevate staff performance
in meeting management and customer expectations?--- correct
answer ---
create high performance profiles
What is the advantage of asking open ended questions during the
interview process?--- correct answer ---
it avoids signaling the right answer
What is an example of external staff training?--- correct answer ---
Vendor product training, trips to other facilities, workshops, PGA
seminars
Reduced training needs is one of the anticipated benefits of adopting
new point-of-sale system technology.--- correct answer ---
False- improved efficiency, improved customer service
, What is the first step in acquiring a new technology-based system?---
correct answer ---
Assess facility needs
What are policies?--- correct answer ---
Guidelines and rules that outline a definite course of action in various
situations.
What are procedures?--- correct answer ---
a logical set of step-by-step instructions on how to implement policies
and complete specific tasks.
Shift-change cash control is a procedure used to deter employee theft.-
-- correct answer ---
True
Questions with 100% Correct Verified
detailed Answers Complete Guide latest
update 2026/2027
What are tasks associated with the "plan for succession" staff-
management role managers have in running a golf operation?---
correct answer ---
Implement cross-training, shared functions/responsibilities, ensure
several staff can perform key operational tasks, articulate career
paths within the facility's business
What should a manager consider when determining the number of
employees needed to run an operation?--- correct answer ---
the human resources it will take to achieve their business objectives,
and seasonal fluctuations in business.
,What should golf facilities consider doing to elevate staff performance
in meeting management and customer expectations?--- correct
answer ---
create high performance profiles
What is the advantage of asking open ended questions during the
interview process?--- correct answer ---
it avoids signaling the right answer
What is an example of external staff training?--- correct answer ---
Vendor product training, trips to other facilities, workshops, PGA
seminars
Reduced training needs is one of the anticipated benefits of adopting
new point-of-sale system technology.--- correct answer ---
False- improved efficiency, improved customer service
, What is the first step in acquiring a new technology-based system?---
correct answer ---
Assess facility needs
What are policies?--- correct answer ---
Guidelines and rules that outline a definite course of action in various
situations.
What are procedures?--- correct answer ---
a logical set of step-by-step instructions on how to implement policies
and complete specific tasks.
Shift-change cash control is a procedure used to deter employee theft.-
-- correct answer ---
True
