WGUl D469l Finall Examl (NEWl 2026/l
2027l Update)l Quality,l Continuousl
Improvement,l andl Leanl Sixl Sigmal
Reviewl |l Questionsl &l Answersl |l Gradel
A|l 100%l Correctl (Verifiedl Solutions)
QUESTION
Al firml wantsl tol designl al newl servicel usingl al standardl servicel designl process.l Thel
companyl wantsl tol convertl performancel specificationsl tol improvel itsl quality.l Whichl tooll
canl helpl achievel thisl objective?
A.l Statisticall processl control
B.l Voicel ofl thel customer
C.l Qualityl functionl deployment
D.l Paretol analysis
Answer:
C.l Qualityl functionl deployment
QUESTION
Al firml isl usingl al processl controll chartl tol lightl andl monitorl thel weightl ofl al product.l
Thel upperl andl lowerl controll limitl ofl threel standardl deviationsl isl beingl usedl tol detectl
abnormalities.l Whichl distributionl isl usedl tol calculatel controll limits?
A.l Chi-square
B.l Binomial
C.l Poisson
D.l Normal
,Answer:
D.l Normal
QUESTION
Al carl showl rooml wantsl tol enhancel thel customerl experiencel byl deployingl virtuall
assistance.l Thel virtuall assistancel helpl customersl byl sharingl productl detailsl andl
answeringl questions.l Whatl isl thel relevantl measurel ofl servicel qualityl tol meetl thel
objective?
A.l Forecastl accuracyl ofl thel sales
B.l Returnl onl thel investment
C.l Pricel indexl ofl thel experience
D.l Reliabilityl ofl thel service
Answer:
D.l Reliabilityl ofl thel service
QUESTION
Anl industriall heaterl manufacturingl facilityl receivedl internationall organizationl forl
standardizationl certification.l Whichl reviewl hasl thel companyl undergonel tol achievel thel
certification?
A.l Processl document
B.l Productl performance
C.l Customerl revenue
D.l Supplierl cost
Answer:
A.l Processl document
, QUESTION
Al leadingl precisionl tooll makerl isl improvingl itsl qualityl standardsl byl implementingl
statisticall processl controlsl atl itsl manufacturingl sitesl byl usingl variablel controll charts.l
Whatl isl al benefitl thel companyl canl expectl froml thel implementation?
A.l Abilityl tol correctl manufacturingl processl defectl beforel production
B.l Abilityl tol increasel supplierl responsivenessl tol demandl changes
C.l Abilityl tol tracel productsl tol thel manufacturingl locationl andl lotl number
D.l Abilityl tol reducel warehousingl andl distributionl productl costs
Answer:
A.l Abilityl tol correctl manufacturingl processl defectl beforel production
QUESTION
Anl industriall bakeryl isl usingl al processl controll chartl tol plotl andl monitorl thel
temperaturel ofl al factoryl ovenl tol preventl productionl defectl andl improvel qualityl
standards.l Anl upperl andl lowerl controll limitl ofl twol standardl deviationsl isl beingl usedl tol
trackl outl ofl controll processes.l Whatl isl thel percentagel ofl normall probabilityl beingl usedl
forl thel controll limitsl inl thisl case?
A.l 38.2%
B.l 68%
C.l 95%
D.l 99.73%
Answer:
C.l 95%
QUESTION
Anl insurancel companyl wantsl tol trackl itsl policyl claiml rejectionl ratel tol improvel
customerl satisfaction.l Itl willl usel thel statisticall controll chartl withl anl averagel rejectionl
2027l Update)l Quality,l Continuousl
Improvement,l andl Leanl Sixl Sigmal
Reviewl |l Questionsl &l Answersl |l Gradel
A|l 100%l Correctl (Verifiedl Solutions)
QUESTION
Al firml wantsl tol designl al newl servicel usingl al standardl servicel designl process.l Thel
companyl wantsl tol convertl performancel specificationsl tol improvel itsl quality.l Whichl tooll
canl helpl achievel thisl objective?
A.l Statisticall processl control
B.l Voicel ofl thel customer
C.l Qualityl functionl deployment
D.l Paretol analysis
Answer:
C.l Qualityl functionl deployment
QUESTION
Al firml isl usingl al processl controll chartl tol lightl andl monitorl thel weightl ofl al product.l
Thel upperl andl lowerl controll limitl ofl threel standardl deviationsl isl beingl usedl tol detectl
abnormalities.l Whichl distributionl isl usedl tol calculatel controll limits?
A.l Chi-square
B.l Binomial
C.l Poisson
D.l Normal
,Answer:
D.l Normal
QUESTION
Al carl showl rooml wantsl tol enhancel thel customerl experiencel byl deployingl virtuall
assistance.l Thel virtuall assistancel helpl customersl byl sharingl productl detailsl andl
answeringl questions.l Whatl isl thel relevantl measurel ofl servicel qualityl tol meetl thel
objective?
A.l Forecastl accuracyl ofl thel sales
B.l Returnl onl thel investment
C.l Pricel indexl ofl thel experience
D.l Reliabilityl ofl thel service
Answer:
D.l Reliabilityl ofl thel service
QUESTION
Anl industriall heaterl manufacturingl facilityl receivedl internationall organizationl forl
standardizationl certification.l Whichl reviewl hasl thel companyl undergonel tol achievel thel
certification?
A.l Processl document
B.l Productl performance
C.l Customerl revenue
D.l Supplierl cost
Answer:
A.l Processl document
, QUESTION
Al leadingl precisionl tooll makerl isl improvingl itsl qualityl standardsl byl implementingl
statisticall processl controlsl atl itsl manufacturingl sitesl byl usingl variablel controll charts.l
Whatl isl al benefitl thel companyl canl expectl froml thel implementation?
A.l Abilityl tol correctl manufacturingl processl defectl beforel production
B.l Abilityl tol increasel supplierl responsivenessl tol demandl changes
C.l Abilityl tol tracel productsl tol thel manufacturingl locationl andl lotl number
D.l Abilityl tol reducel warehousingl andl distributionl productl costs
Answer:
A.l Abilityl tol correctl manufacturingl processl defectl beforel production
QUESTION
Anl industriall bakeryl isl usingl al processl controll chartl tol plotl andl monitorl thel
temperaturel ofl al factoryl ovenl tol preventl productionl defectl andl improvel qualityl
standards.l Anl upperl andl lowerl controll limitl ofl twol standardl deviationsl isl beingl usedl tol
trackl outl ofl controll processes.l Whatl isl thel percentagel ofl normall probabilityl beingl usedl
forl thel controll limitsl inl thisl case?
A.l 38.2%
B.l 68%
C.l 95%
D.l 99.73%
Answer:
C.l 95%
QUESTION
Anl insurancel companyl wantsl tol trackl itsl policyl claiml rejectionl ratel tol improvel
customerl satisfaction.l Itl willl usel thel statisticall controll chartl withl anl averagel rejectionl
